Mass General Brigham
Employer Industry
Healthcare Services
Why consider this job opportunity:
Salary up to $27.74/hour
Comprehensive benefits starting on Day 1
Opportunity for career advancement and growth within the organization
Flexible remote work arrangement with provided equipment
Supportive and collaborative work environment focused on exceptional customer service
Chance to make a positive impact on member satisfaction and engagement
What to Expect (Job Responsibilities):
Serve as the primary liaison for members and providers regarding eligibility, authorizations, referrals, claims, and policy inquiries
Handle and resolve customer inquiries and complaints, ensuring first call resolution
Identify customer issues and elevate priority matters to create efficiencies
Complete call logs to document customer interactions, inquiries, and actions taken
Navigate multiple systems to efficiently resolve customer issues
What is Required (Qualifications):
High School Diploma or Equivalent required
Exceptional verbal and written communication skills
Ability to multitask and prioritize effectivelyCall center experience is a plus
Commitment to customer service excellence and critical thinking
How to Stand Out (Preferred Qualifications):
Associate's Degree in a related field or Healthcare Management
Flexibility, adaptability, and a positive attitude
Strong relationship-building and caring skills
Equal Opportunity and Privacy Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
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Why consider this job opportunity:
Salary up to $27.74/hour
Comprehensive benefits starting on Day 1
Opportunity for career advancement and growth within the organization
Flexible remote work arrangement with provided equipment
Supportive and collaborative work environment focused on exceptional customer service
Chance to make a positive impact on member satisfaction and engagement
What to Expect (Job Responsibilities):
Serve as the primary liaison for members and providers regarding eligibility, authorizations, referrals, claims, and policy inquiries
Handle and resolve customer inquiries and complaints, ensuring first call resolution
Identify customer issues and elevate priority matters to create efficiencies
Complete call logs to document customer interactions, inquiries, and actions taken
Navigate multiple systems to efficiently resolve customer issues
What is Required (Qualifications):
High School Diploma or Equivalent required
Exceptional verbal and written communication skills
Ability to multitask and prioritize effectivelyCall center experience is a plus
Commitment to customer service excellence and critical thinking
How to Stand Out (Preferred Qualifications):
Associate's Degree in a related field or Healthcare Management
Flexibility, adaptability, and a positive attitude
Strong relationship-building and caring skills
Equal Opportunity and Privacy Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr