Ross Stores, Inc.
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Area Supervisor
role at
Ross Stores, Inc.
Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We focus on delivering a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.
General Purpose The Area Supervisor is a member of the Store Leadership team who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors handle opening and closing, supervise associates, maintain merchandise presentation, keep the store clean, and execute company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Safety is a priority and safe behaviors are practiced in all activities.
Maintain awareness on the sales floor, correct or report unsafe conditions, and ensure customer safety.
Secure building, control entry/exit, check EAS devices, secure cash office, and manage armored carrier pick‑ups.
Remove clutter and ensure clear egress to emergency exits.
Test all fire alarm systems and respond to after‑hours alarms.
Customer Service
Treat customers, associates, and leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates with company recognition programs.
Personal and Store Brand
Represent and support the company brand at all times.
Maintain a professional appearance in accordance with the dress code and ensure associates do the same.
Keep all areas clean, well‑maintained, and merchandised to standard.
Handle daily trash removal.
General Merchandising
Ensure recovery, sizing, and markdowns follow company standards.
Process merchandise with urgency and manage receiving of merchandise trucks.
Handle inbound non‑merchandise deliveries.
Maintain and organize stockrooms and help deploy merchandise on the sales floor.
Prevent loss due to damage and comply with monthly presentation guidelines.
Manage floor moves and promotional signing.
Loss Prevention
Follow the Loss Prevention Awareness Program and maintain a strong presence on the sales floor.
Safeguard confidential information and cash.
Maintain the PVM system.
Conduct “Code 50” package inspections.
Execute best practices to maximize productivity.
Front End Supervision And Operations
Guide associates through front‑end procedures, training on cash registers and shortage control.
Maintain store pace, energy, and customer service standards.
Control associate break schedules and manage equipment and supplies.
Ensure go‑backs are processed correctly.
Teach “Scan and Bag” best practice and support front‑end salability.
Fitting Rooms
Maintain cleanliness and audit garment tags.
Ensure compliance with go‑back procedures.
Administrative Duties As Assigned By Store Manager
Conduct cash pulls and bank deposits.
Administer payroll, punches, scheduling compliance, and Sunday payroll transmission.
Other duties as directed by the store manager.
Competencies
Manages work processes.
Displays business acumen.
Plans, aligns, and prioritizes.
Builds talent.
Collaborates.
Leads by example.
Communicates effectively.
Ensures accountability and execution.
Qualifications And Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic mathematical calculations for retail environments.
Availability for evenings and weekends.
Physical Requirements / ADA
Use all store equipment, registers, and PCs.
Stand, walk, and move around the store up to 100% of working time.
Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
Pushing, pulling, and lifting more than 25 lbs occasionally.
Use janitorial equipment, rolling racks, ladders, and assigned supplies.
Stockroom shifts may require pushing, pulling, and lifting more than 20 lbs.
Supervisory Responsibilities
Retail associates.
Stockroom leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Compensation And Benefits The base pay range for this role is $16.50 – $17.00 per hour, depending on experience, skills, qualifications, education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
Benefits offered to all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program, commuter benefits, 401(k) (service requirements), Employee Stock Purchase Program, Ross Cares Fund, college discounts, sick pay (where legally required), and referral bonuses. Full‑time associates, including retail associate, area supervisor, assistant store manager, and store manager, are eligible for extended benefits including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/AD&D insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days per year after eligibility commences, and 9 personal and company holidays. Associates in stores and exempt corporate and buying office roles also receive a bonus based on individual and business performance.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Sales
EEO Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy and related conditions), veteran status, marital status, medical condition, genetic information, gender identity, sexual orientation, and other protected categories.
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Area Supervisor
role at
Ross Stores, Inc.
Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We focus on delivering a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.
General Purpose The Area Supervisor is a member of the Store Leadership team who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors handle opening and closing, supervise associates, maintain merchandise presentation, keep the store clean, and execute company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Safety is a priority and safe behaviors are practiced in all activities.
Maintain awareness on the sales floor, correct or report unsafe conditions, and ensure customer safety.
Secure building, control entry/exit, check EAS devices, secure cash office, and manage armored carrier pick‑ups.
Remove clutter and ensure clear egress to emergency exits.
Test all fire alarm systems and respond to after‑hours alarms.
Customer Service
Treat customers, associates, and leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates with company recognition programs.
Personal and Store Brand
Represent and support the company brand at all times.
Maintain a professional appearance in accordance with the dress code and ensure associates do the same.
Keep all areas clean, well‑maintained, and merchandised to standard.
Handle daily trash removal.
General Merchandising
Ensure recovery, sizing, and markdowns follow company standards.
Process merchandise with urgency and manage receiving of merchandise trucks.
Handle inbound non‑merchandise deliveries.
Maintain and organize stockrooms and help deploy merchandise on the sales floor.
Prevent loss due to damage and comply with monthly presentation guidelines.
Manage floor moves and promotional signing.
Loss Prevention
Follow the Loss Prevention Awareness Program and maintain a strong presence on the sales floor.
Safeguard confidential information and cash.
Maintain the PVM system.
Conduct “Code 50” package inspections.
Execute best practices to maximize productivity.
Front End Supervision And Operations
Guide associates through front‑end procedures, training on cash registers and shortage control.
Maintain store pace, energy, and customer service standards.
Control associate break schedules and manage equipment and supplies.
Ensure go‑backs are processed correctly.
Teach “Scan and Bag” best practice and support front‑end salability.
Fitting Rooms
Maintain cleanliness and audit garment tags.
Ensure compliance with go‑back procedures.
Administrative Duties As Assigned By Store Manager
Conduct cash pulls and bank deposits.
Administer payroll, punches, scheduling compliance, and Sunday payroll transmission.
Other duties as directed by the store manager.
Competencies
Manages work processes.
Displays business acumen.
Plans, aligns, and prioritizes.
Builds talent.
Collaborates.
Leads by example.
Communicates effectively.
Ensures accountability and execution.
Qualifications And Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Basic mathematical calculations for retail environments.
Availability for evenings and weekends.
Physical Requirements / ADA
Use all store equipment, registers, and PCs.
Stand, walk, and move around the store up to 100% of working time.
Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
Pushing, pulling, and lifting more than 25 lbs occasionally.
Use janitorial equipment, rolling racks, ladders, and assigned supplies.
Stockroom shifts may require pushing, pulling, and lifting more than 20 lbs.
Supervisory Responsibilities
Retail associates.
Stockroom leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Compensation And Benefits The base pay range for this role is $16.50 – $17.00 per hour, depending on experience, skills, qualifications, education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
Benefits offered to all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program, commuter benefits, 401(k) (service requirements), Employee Stock Purchase Program, Ross Cares Fund, college discounts, sick pay (where legally required), and referral bonuses. Full‑time associates, including retail associate, area supervisor, assistant store manager, and store manager, are eligible for extended benefits including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/AD&D insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days per year after eligibility commences, and 9 personal and company holidays. Associates in stores and exempt corporate and buying office roles also receive a bonus based on individual and business performance.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Sales
EEO Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy and related conditions), veteran status, marital status, medical condition, genetic information, gender identity, sexual orientation, and other protected categories.
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