Customer Service Specialist Job at WizeHire, Inc in Hailey

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Responsibilities

• Customer Interaction: Serve as the first point of contact for customers, both in person and via phone, email, and chat. Build and maintain positive customer relationships.
• Order Processing: Accurately process customer orders, ensuring all specifications are met and deadlines are upheld.
• Product Knowledge: Develop a deep understanding of our signage products, materials, and services to assist customers in making informed decisions.
• Problem Solving: Resolve customer issues, complaints, and concerns in a professional and efficient manner, ensuring customer satisfaction.
• Team Collaboration: Work closely with our design and production teams to ensure orders are fulfilled according to customer expectations.
• Administrative Duties: Maintain accurate records of customer interactions, orders, and inquiries. Assist in various administrative tasks to support the sales and production process.
• Maintain customer accounts and update with new account information as needed
• Follow scripts when managing challenging customer issues and elevate to the appropriate party when needed
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Communicate frequent customer suggestions to the team to troubleshoot

Qualifications

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and a friendly, customer-centric approach.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Proficiency in using computer software and customer service systems.
• Prior customer service or retail experience is preferred.
• Passion for design and signage is a bonus.
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• High school graduate, G.E.D. recipient, or equivalent
• Previous work in a customer-facing position

Compensation

$40,000 - $45,000 yearly

About Copy & Print

Our mission is to provide businesses with innovative and effective signage solutions that elevate their brand and visibility. We are dedicated to excellence in craftsmanship, customer service, and design, and ensure that every project we undertake meets the highest standards.

As part of the team, you will design and produce eloquent signage and print materials to help shape the look and feel of the Wood River Valley.

We are a small team dedicated to exceptional work while working in a fast-paced, fun, and effective environment.