American Family Care is hiring: Front Office Lead Medical Assistant in San Diego

Front Office Lead Medical Assistant

AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. American Family Care is the leading provider of urgent care with more than 200 centers nationally. Please email your resume via this advertisement for immediate consideration.

The primary responsibility of the Front Office Lead is to help manage day‑to‑day administrative operations in support of the clinic while providing an exceptional overall patient care experience. The Front Office Lead is expected to maintain a high degree of organizational acumen, attentiveness and professionalism.

Primary Responsibilities

• Proficient in essential Front Office functions and basic Back Office operations.
• Assist in the training and development of support staff.
• Assist providers in navigating the EHR/EMR features and functions.
• Liaise with medical facilities, employers, billing and payers regarding referrals and requests.
• Oversee compliance with daily task logs, patient disposition logs, and weekly day sheet records.
• Audit patient charts to ensure charges entered into the EMR are complete, timely, and accurate.
• Perform patient callbacks, follow‑up and appointment reminder calls.
• Process mail and requests for medical records or other information.
• Assist with scheduling as directed.
• Ensure EOBs and insurance payments are scanned and invoices are sent in a timely manner.
• Manage Worker’s Comp, Immigration Physicals, DoT Physicals and other special programs.
• Diplomatically resolve patient complaints while maintaining strict confidentiality.
• Ensure cleanliness of all common spaces.

Qualifications

• Two (2) years experience as a Medical Assistant or educational equivalent.
• Customer service skills.
• Certified Clinical Medical Assistant (CCMA) or Certified Medical Assistant.
• BLS (Basic Life Support) certification.
• High School Diploma.
• Phlebotomy certification (preferred).

Schedule

• Mon–Thu 8 AM–2 PM, Sun 8 AM–6 PM
• Day shift
• Night shift
• Weekend availability

Compensation and Benefits

• $23.00–$25.00 per hour
• Full‑time
• 401(k) and matching
• Health, dental, vision insurance
• Paid time off
• Bonus based on performance
• Free uniforms

We are an Equal Opportunity Employer.