American Family Care
Front Office Lead Medical Assistant Job at American Family Care in San Diego
American Family Care, San Diego, CA, United States, 92189
Front Office Lead Medical Assistant
AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. American Family Care is the leading provider of urgent care with more than 200 centers nationally and ranked by Inc. Magazine as one of the fastest growing companies in the U.S. Please email your resume via this advertisement for immediate consideration.
Location: San Diego, CA
Salary: $23.00-$25.00 per hour – Full-time
Primary Responsibilities
- Be proficient in essential Front Office functions and basic Back Office operations.
- Assist in the training and development of support staff.
- Assist Providers navigate the EHR/EMR features and functions.
- Liaison with medical facilities, employers, billing and payers regarding referrals and requests.
- Oversee compliance with weekly day sheet records, daily task logs and patient disposition logs.
- Audit patient charts to ensure charges entered into the EMR are complete, timely and accurate.
- Perform patient callbacks, follow-up and appointment reminder calls.
- Process mail and requests for medical records or other information.
- Assist with scheduling as directed.
- Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
- Manage Worker’s Comp, Immigration Physicals, DoT Physicals and other special programs.
- Diplomatically resolve patient complaints while maintaining strict confidentiality.
- Ensure cleanliness of all common spaces.
Requirements Include
- Two (2) years experience as a Medical Assistant or educational equivalent.
- Basic Life Support (BLS) certification.
- Certified Clinical Medical Assistant (CCMA) or other relevant certification.
- Certified Medical Assistant (CMA) certification.
- High School Diploma.
- Excellent customer service skills and willingness to work the schedule: Monday-Thursday 8:00 AM-2:00 PM & Sunday 8:00 AM-6:00 PM.
Schedule
- Day shift
- Night shift
- Weekend availability
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Bonus based on performance
- Free uniforms
We are an Equal Opportunity Employer.