American Family Care, Inc. is hiring: Front Office Lead Medical Assistant in San

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free uniforms
• Vision insurance

Front Office Lead Medical Assistant

AFC Urgent Care San Diego – San Diego, CA

Pay: $23.00–$25.00 per hour (Full‑time)

Schedule: Monday–Thursday 8 AM–2 PM & Sunday 8 AM–6 PM

Job Type: Full‑time

Overview

AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. American Family Care (AFC) is the leading provider of urgent care with more than 200 centers nationally and is ranked by Inc. Magazine as one of the fastest‑growing companies in the U.S. Please email your resume via this advertisement for immediate consideration.

Primary Responsibilities

• Be proficient in essential Front Office functions and basic Back Office operations.
• Assist in the training and development of support staff.
• Assist providers in navigating the EHR/EMR features and functions.
• Act as liaison with medical facilities, employers, billing and payers regarding referrals and requests.
• Oversee compliance with weekly day sheet records, daily task logs and patient disposition logs.
• Audit patient charts to ensure charges entered into the EMR are complete, timely and accurate.
• Perform patient callbacks, follow‑up and appointment reminder calls.
• Process mail and requests for medical records or other information.
• Assist with scheduling as directed.
• Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
• Manage Worker’s Comp, Immigration Physicals, DOT Physicals and other special programs.
• Diplomatically resolve patient complaints while maintaining strict confidentiality.
• Ensure cleanliness of all common spaces.

Requirements

• Medical Assistant Certificate.
• Two (2) years experience as a Medical Assistant or educational equivalent.
• BLS certification.
• Must be willing to work the specified schedule.
• Exceptional customer service skills.

Schedule

• Day shift
• Night shift
• Weekend availability

License / Certification

• High School Diploma
• BLS
• Certified Clinical Medical Assistant (CCMA)
• Phlebotomy (Preferred)

Work Location

Santee, CA

For more information, visit us at AFC Urgent Care San Diego.