ProService Hawaii
Responsibilities
Respond to and resolve client cases with accuracy and urgency, meeting defined service level agreements (SLAs)
Log and manage cases using tools like Salesforce, ensuring documentation is complete and compliant
Deliver client-facing trainings on system platforms to support client understanding and adoption
Proactively identify recurring issues and propose solutions to reduce case volume and improve client outcomes
Collaborate with internal departments to elevate and resolve complex client issues
Contribute to continuous improvement efforts by surfacing process gaps and recommending enhancements
Qualifications
Demonstrated success in high-volume client service or support roles
Proficiency with case management tools (e.g., Salesforce) and strong digital fluency
Proven ability to meet or exceed SLAs and deliver first-contact resolutions
Experience collaborating across teams to resolve complex or escalated issues
Clear, concise, and client-focused communication style
Track record of identifying service risks and contributing to process improvements
About ProService Hawaii At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.
Benefits
Culture of purpose and inclusion guided by core values
Trust and autonomy with independent responsibility and clear guidance
Real opportunities to grow through feedback, coaching, development programs, mentorship, and clear pathways
Flexible hybrid or fully remote options depending on location with Hawaii Standard Time
Competitive compensation ($24.72 to $33.98) plus full benefits and resources for well-being
Position Details
Seniority level: Entry level
Employment type: Full-time
Job function: Strategy/Planning and Information Technology
Industry: Human Resources Services
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Respond to and resolve client cases with accuracy and urgency, meeting defined service level agreements (SLAs)
Log and manage cases using tools like Salesforce, ensuring documentation is complete and compliant
Deliver client-facing trainings on system platforms to support client understanding and adoption
Proactively identify recurring issues and propose solutions to reduce case volume and improve client outcomes
Collaborate with internal departments to elevate and resolve complex client issues
Contribute to continuous improvement efforts by surfacing process gaps and recommending enhancements
Qualifications
Demonstrated success in high-volume client service or support roles
Proficiency with case management tools (e.g., Salesforce) and strong digital fluency
Proven ability to meet or exceed SLAs and deliver first-contact resolutions
Experience collaborating across teams to resolve complex or escalated issues
Clear, concise, and client-focused communication style
Track record of identifying service risks and contributing to process improvements
About ProService Hawaii At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii’s largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we’re committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what’s right—for clients and for each other.
Benefits
Culture of purpose and inclusion guided by core values
Trust and autonomy with independent responsibility and clear guidance
Real opportunities to grow through feedback, coaching, development programs, mentorship, and clear pathways
Flexible hybrid or fully remote options depending on location with Hawaii Standard Time
Competitive compensation ($24.72 to $33.98) plus full benefits and resources for well-being
Position Details
Seniority level: Entry level
Employment type: Full-time
Job function: Strategy/Planning and Information Technology
Industry: Human Resources Services
#J-18808-Ljbffr