Affirm
Key Account Manager - Omnichannel Retail Partnerships
Affirm, San Diego, California, United States, 92189
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high-profile, customer-facing role requiring results-oriented, relationship and program management skills.
This role oversees a portfolio of Affirm’s strategic accounts with the goal of driving ambitious results across the business. Success in this role entails delivering strong results, collaborating across teams and levels with key stakeholders, strong analytical skills and excellent executive presence including written and verbal communications.
What You\'ll Do
Act as SME and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships Oversee a large portfolio of key strategic accounts and be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV Lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines Analyze partner performance and recommend programs to increase product adoption, grow awareness and visibility, and sell into expansion opportunities Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive business results Manage customer health to ensure overall customer satisfaction and business results Drive customer advocacy and address critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for merchants What We Look For
7-10 years of B2B client-facing experience in a high-tech environment with evidence of account growth/impact Experience negotiating and closing large, complex contracts for F100 companies Strong written and verbal communication skills, including the ability to give compelling presentations Experience leading cross-functional projects with high attention to detail Ability to build and manage productive internal and external relationships and influence outcomes; outstanding executive presence Excellent analytical abilities to review merchant performance and report on the impact of programs to stakeholders Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred Comfortable using Salesforce and standard BI tools Pay Grade - K Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on a simple and transparent pay structure based on location, experience and job-related skills. For sales roles, the range provided is the role\'s On Target Earnings (OTE) range, which includes base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for dependents). USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $175,000 - $237,500 USA On Target Earnings (all other U.S. states) per year: $155,000 - $217,500 Please note that visa sponsorship is not available for this position. Affirm is proud to be a remote-first company. The majority of roles are remote and you can work almost anywhere within the country of employment. Some roles may require working from an Affirm office occasionally. A limited number of roles remain office-based due to job responsibilities. Benefits
Health care coverage - Affirm covers all premiums for you and your dependents Flexible Spending Wallets - stipends for technology, food, lifestyle needs, and family forming expenses Time off - vacation and holiday schedules to rest and recharge ESPP - employee stock purchase plan enabling you to buy Affirm shares at a discount We believe it’s On Us to provide an inclusive interview experience for all, including people with disabilities. Reasonable accommodations are provided during the hiring process if needed. [For U.S. positions that could be performed in Los Angeles or San Francisco] Affirm will consider qualified applicants with arrest and conviction records in line with local ordinances. By clicking "Submit Application," you acknowledge that you have read Affirm\'s Global Candidate Privacy Notice and consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development
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Act as SME and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships Oversee a large portfolio of key strategic accounts and be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV Lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines Analyze partner performance and recommend programs to increase product adoption, grow awareness and visibility, and sell into expansion opportunities Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive business results Manage customer health to ensure overall customer satisfaction and business results Drive customer advocacy and address critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for merchants What We Look For
7-10 years of B2B client-facing experience in a high-tech environment with evidence of account growth/impact Experience negotiating and closing large, complex contracts for F100 companies Strong written and verbal communication skills, including the ability to give compelling presentations Experience leading cross-functional projects with high attention to detail Ability to build and manage productive internal and external relationships and influence outcomes; outstanding executive presence Excellent analytical abilities to review merchant performance and report on the impact of programs to stakeholders Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred Comfortable using Salesforce and standard BI tools Pay Grade - K Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on a simple and transparent pay structure based on location, experience and job-related skills. For sales roles, the range provided is the role\'s On Target Earnings (OTE) range, which includes base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for dependents). USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $175,000 - $237,500 USA On Target Earnings (all other U.S. states) per year: $155,000 - $217,500 Please note that visa sponsorship is not available for this position. Affirm is proud to be a remote-first company. The majority of roles are remote and you can work almost anywhere within the country of employment. Some roles may require working from an Affirm office occasionally. A limited number of roles remain office-based due to job responsibilities. Benefits
Health care coverage - Affirm covers all premiums for you and your dependents Flexible Spending Wallets - stipends for technology, food, lifestyle needs, and family forming expenses Time off - vacation and holiday schedules to rest and recharge ESPP - employee stock purchase plan enabling you to buy Affirm shares at a discount We believe it’s On Us to provide an inclusive interview experience for all, including people with disabilities. Reasonable accommodations are provided during the hiring process if needed. [For U.S. positions that could be performed in Los Angeles or San Francisco] Affirm will consider qualified applicants with arrest and conviction records in line with local ordinances. By clicking "Submit Application," you acknowledge that you have read Affirm\'s Global Candidate Privacy Notice and consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development
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