Affirm
Key Account Manager - Omnichannel Retail Partnerships
Affirm, San Francisco, California, United States, 94199
Key Account Manager - Omnichannel Retail Partnerships
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is committed to building lasting partnerships with merchants for long‑term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This high‑profile, customer‑facing role requires outstanding relationship, program management, analytical skills and executive presence.
What You’ll Do
Act as SME and team lead across omni‑retail for best practices on managing complex accounts, driving outcomes and building relationships.
Oversee a large portfolio of key strategic accounts and develop strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV.
Lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
Analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities.
Orchestrate cross‑functional teams across Product, Technical, Credit, Analytics, Marketing and Risk to execute partnership initiatives and drive business results.
Manage customer health to ensure overall customer satisfaction and business results.
Drive customer advocacy and critical issues by collaborating with development, product management and support teams to improve the affirm offering for merchants.
What We Look For
7‑10 years of B2B client‑facing experience in a high‑tech environment and evidence of account growth/impact.
Experience negotiating and closing large, complex commercial contracts for F100 companies.
Strong written and verbal communication skills, including the ability to give compelling presentations.
Experience leading cross‑functional projects with high attention to detail.
Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence.
Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
Knowledge of retail, consumer finance offerings, integrated software solutions and e‑commerce preferred.
Comfortable using Salesforce and standard BI tools.
Pay and Equity Pay Grade: K
Equity Grade: 6
Employees new to affirm typically come in at the start of the pay range. For sales roles, the range provided is the role’s
On Target Earnings (OTE)
which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and technology spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).
USA OTE (CA, WA, NY, NJ, CT) per year: $175,000 – $237,500
USA OTE (all other U.S. states) per year: $155,000 – $217,500
Visa and Remote Work Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmerers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned affirm office. A limited number of roles remain office‑based due to the nature of their job responsibilities.
Benefits
Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents.
Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs and family forming expenses.
Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
ESPP – an employee stock purchase plan enabling you to buy shares of affirm at a discount.
Diversity and Accessibility We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking “Submit Application,” you acknowledge that you have read affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use and storage of your personal information as described therein.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Referrals increase your chances of interviewing at affirm by 2x.
Get notified about new Key Account Manager Retail jobs in San Francisco, CA.
#J-18808-Ljbffr
Affirm is committed to building lasting partnerships with merchants for long‑term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This high‑profile, customer‑facing role requires outstanding relationship, program management, analytical skills and executive presence.
What You’ll Do
Act as SME and team lead across omni‑retail for best practices on managing complex accounts, driving outcomes and building relationships.
Oversee a large portfolio of key strategic accounts and develop strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV.
Lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
Analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities.
Orchestrate cross‑functional teams across Product, Technical, Credit, Analytics, Marketing and Risk to execute partnership initiatives and drive business results.
Manage customer health to ensure overall customer satisfaction and business results.
Drive customer advocacy and critical issues by collaborating with development, product management and support teams to improve the affirm offering for merchants.
What We Look For
7‑10 years of B2B client‑facing experience in a high‑tech environment and evidence of account growth/impact.
Experience negotiating and closing large, complex commercial contracts for F100 companies.
Strong written and verbal communication skills, including the ability to give compelling presentations.
Experience leading cross‑functional projects with high attention to detail.
Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence.
Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
Knowledge of retail, consumer finance offerings, integrated software solutions and e‑commerce preferred.
Comfortable using Salesforce and standard BI tools.
Pay and Equity Pay Grade: K
Equity Grade: 6
Employees new to affirm typically come in at the start of the pay range. For sales roles, the range provided is the role’s
On Target Earnings (OTE)
which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and technology spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).
USA OTE (CA, WA, NY, NJ, CT) per year: $175,000 – $237,500
USA OTE (all other U.S. states) per year: $155,000 – $217,500
Visa and Remote Work Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmerers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned affirm office. A limited number of roles remain office‑based due to the nature of their job responsibilities.
Benefits
Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents.
Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs and family forming expenses.
Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
ESPP – an employee stock purchase plan enabling you to buy shares of affirm at a discount.
Diversity and Accessibility We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking “Submit Application,” you acknowledge that you have read affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use and storage of your personal information as described therein.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Referrals increase your chances of interviewing at affirm by 2x.
Get notified about new Key Account Manager Retail jobs in San Francisco, CA.
#J-18808-Ljbffr