Pine Street Inn
Employer:
Pine Street Inn
Position:
Yawkey House Day Shift Counselor
Schedule 40 hours, Friday-Thursday, 6:45 AM – 3:15 PM. Essential position during weather or other emergencies.
Pay $21.40 – $30.00 per hour, DOE.
Location 363 Albany Street, Boston, MA – 100% on‑site.
Summary of Position The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The GSS has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The GSS also assists guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest’s needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous, to enter data into the Homeless Management Information (HMIS) system, and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
Qualifications
Education/Training – Required:
High School diploma or GED
Education/Training – Preferred:
Valid MA driver’s license in good standing; Bilingual English/Spanish
Knowledge/Experience – Required:
Minimum of one (1) year of experience in the Human Services field
Knowledge/Experience – Preferred:
Administering Narcan and CPR in a work setting; Knowledge in the areas of addiction, recovery, and mental illness; Knowledge of issues pertaining to the homeless; Knowledge of area resources
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Non‑profit Organizations
#J-18808-Ljbffr
Pine Street Inn
Position:
Yawkey House Day Shift Counselor
Schedule 40 hours, Friday-Thursday, 6:45 AM – 3:15 PM. Essential position during weather or other emergencies.
Pay $21.40 – $30.00 per hour, DOE.
Location 363 Albany Street, Boston, MA – 100% on‑site.
Summary of Position The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The GSS has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The GSS also assists guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest’s needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous, to enter data into the Homeless Management Information (HMIS) system, and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
Qualifications
Education/Training – Required:
High School diploma or GED
Education/Training – Preferred:
Valid MA driver’s license in good standing; Bilingual English/Spanish
Knowledge/Experience – Required:
Minimum of one (1) year of experience in the Human Services field
Knowledge/Experience – Preferred:
Administering Narcan and CPR in a work setting; Knowledge in the areas of addiction, recovery, and mental illness; Knowledge of issues pertaining to the homeless; Knowledge of area resources
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Non‑profit Organizations
#J-18808-Ljbffr