Associa
Assistant General Manager
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Associa is a global leader in community association management with more than 225 branches across North America. With 11,000+ employees, we serve nearly five million residents worldwide.
The Assistant General Manager serves as the liaison among the General Manager, homeowners, the Board of Directors, Committee Members, and the association management staff. The role is onsite and supports the General Manager with office, administrative, and clerical functions, coordinating schedules, and managing multiple concurrent projects.
This is a part‑time role working Tuesdays and Thursdays, 9 am‑5 pm.
Daily Responsibilities
Meet and greet homeowners, residents, board members, and maintenance vendors.
Research and respond to inquiries in person, by phone, and via email.
Manage all mail and email correspondence to homeowners, vendors, subcontractors, and board members.
Activate and issue pool passes, parking passes, and key fobs.
Receive, sort, log, and distribute mail and packages.
Enter and update database information; record and track documents.
Issue violation letters to homeowners and follow‑up for compliance.
Assist with maintenance requests and work orders; schedule and coordinate vendors and contractors.
Assist in preparing board packages and coordinate monthly and annual board meetings.
Create and send weekly mass communications to homeowners about maintenance, HOA guidelines, and community events.
Assist homeowners in completing architectural review forms and follow up on the board’s decision.
Assist with other projects as assigned.
Requirements
2+ years of administrative experience in single‑family, multi‑family, leasing, vacation rentals, corporate, or hospitality environments.
Customer‑service driven and team‑oriented with a consultative approach.
Confident, collaborative spirit.
Excellent project‑management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
Excellent written and oral communication skills and conflict resolution techniques.
Proficient in Microsoft Office (Word, Excel, Outlook).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Location & Compensation Fairfax, VA – $45,000.00–$50,000.00 per year (part‑time)
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Associa is a global leader in community association management with more than 225 branches across North America. With 11,000+ employees, we serve nearly five million residents worldwide.
The Assistant General Manager serves as the liaison among the General Manager, homeowners, the Board of Directors, Committee Members, and the association management staff. The role is onsite and supports the General Manager with office, administrative, and clerical functions, coordinating schedules, and managing multiple concurrent projects.
This is a part‑time role working Tuesdays and Thursdays, 9 am‑5 pm.
Daily Responsibilities
Meet and greet homeowners, residents, board members, and maintenance vendors.
Research and respond to inquiries in person, by phone, and via email.
Manage all mail and email correspondence to homeowners, vendors, subcontractors, and board members.
Activate and issue pool passes, parking passes, and key fobs.
Receive, sort, log, and distribute mail and packages.
Enter and update database information; record and track documents.
Issue violation letters to homeowners and follow‑up for compliance.
Assist with maintenance requests and work orders; schedule and coordinate vendors and contractors.
Assist in preparing board packages and coordinate monthly and annual board meetings.
Create and send weekly mass communications to homeowners about maintenance, HOA guidelines, and community events.
Assist homeowners in completing architectural review forms and follow up on the board’s decision.
Assist with other projects as assigned.
Requirements
2+ years of administrative experience in single‑family, multi‑family, leasing, vacation rentals, corporate, or hospitality environments.
Customer‑service driven and team‑oriented with a consultative approach.
Confident, collaborative spirit.
Excellent project‑management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
Excellent written and oral communication skills and conflict resolution techniques.
Proficient in Microsoft Office (Word, Excel, Outlook).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Location & Compensation Fairfax, VA – $45,000.00–$50,000.00 per year (part‑time)
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