BetMGM
Senior Manager, Technology Implementation (Workfront)
BetMGM, Des Moines, Iowa, United States
Senior Manager, Technology Implementation (Workfront)
BetMGM is revolutionizing sports betting and online gaming in the United States.
We are a partnership between MGM Resorts International and Entain Group, and we bring best-in-class technology platforms to our customers through BetMGM Sportsbook, Borgata online, Party Casino, and Party Poker.
About the Role The Senior Manager of Technology Implementation is responsible for driving the successful delivery, optimization, and adoption of enterprise workflow and productivity tools across the organization.
The role will initially focus on leading a company‑wide implementation of Adobe Workfront while also aligning tool strategy to business objectives, consolidating overlapping tools, and establishing scalable processes to enhance cross‑functional collaboration.
Responsibilities
Lead the Workfront Implementation program by managing consultant resources and project stakeholders to ensure scope, timelines, and budget are adhered to and provide regular project updates to management and project stakeholders
Oversee initiatives to improve existing enterprise tool workflows in ServiceNow, SharePoint, Confluence, JIRA, and other platforms
Develop a Workfront support structure to address business stakeholder inquiries and requests
Serve as the first point of escalation for initiative roadblocks and/or risks
Manage a Technology Implementation team by prioritizing and assigning initiatives and tasks, and providing support and guidance throughout initiatives
Review and finalize work products such as user guides, business communications, and process documents to ensure quality standards are adhered to
Optimize tool rollouts by developing and coordinating rollout communications and training material to relevant stakeholders
Maintain enterprise tools and Technology knowledge bases by meeting with stakeholders regularly to ensure configuration and documentation are continually aligned with business strategy
Align with the Director of Technology Strategy and Transformation to understand the strategic needs of the business and incorporate them into implementation priorities
Act as the department lead when the Director of Technology Strategy and Transformation is unavailable by attending meetings, providing updates to senior leadership, and managing team members when needed
Provide direct line management by setting performance objectives and coaching to ensure objectives are met
Leverage data to create KPIs and dashboards that increase visibility into overall Technology department performance and IT project performances
Qualifications
Experience working on a Workfront implementation initiative is required
5+ years of experience managing a team in a fast‑paced environment
Superior communication and interpersonal skills, with experience interacting with executive teams
Demonstrated ability to deliver autonomously within provided timelines by scoping initiatives and maintaining a comprehensive project schedule
Proven leadership experience, especially in building, leading, and motivating teams
Expertise in resource optimization and reporting
Experience rolling out enhancements to enterprise tools that promote workflow efficiencies
Ability to work across cultures and locations, driving team cohesion and effectiveness
Demonstrated ability to partner with a wide range of stakeholders including vendors, regulators, partners, and third parties
Experience using tools such as Smartsheet, Microsoft Project, ServiceNow, Trello, etc. to optimize team efficiency
Experience working alongside global stakeholders
Bachelor’s or advanced degree in business or technology is preferred, but not required
Experience in gaming, hospitality, retail, or similar industry preferred
PMP certification desired, but not required
Salary and Benefits The annual salary range for this position is $136,000 to $181,000.
Salary may vary by geography, skills, education, and experience.
This position is also eligible for a performance‑based bonus plan.
Benefits include Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups, and more.
Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM must comply with state gaming regulations, including licensing obligations.
All applicable employees must be licensed by at least one jurisdictional agency, and certain positions may require multiple licenses.
Failure to obtain or maintain required licenses may result in termination.
The licensing process includes comprehensive background checks, including reviews of criminal records, financial history, and personal background verification.
About Our Culture
Believe in Your Game
– Freedom to explore ideas and take initiative.
Backed by the Best
– Leveraging expertise and world‑class investors to drive growth.
Do What’s Right
– Operating with clarity, simplicity, and integrity.
Hustle Hard
– Commitment and ambition to create innovative products.
Equal Opportunity Employer BetMGM LLC is an Equal Opportunity Employer.
We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status.
We are unwavering in our commitment to maintaining a discrimination‑free workplace and fostering a culture of inclusivity, belonging, and equal opportunity.
Seniority Level Director
Employment Type Full‑time
Job Function Engineering and Information Technology
Industry Gambling Facilities and Casinos
Location Missouri, United States
#J-18808-Ljbffr
We are a partnership between MGM Resorts International and Entain Group, and we bring best-in-class technology platforms to our customers through BetMGM Sportsbook, Borgata online, Party Casino, and Party Poker.
About the Role The Senior Manager of Technology Implementation is responsible for driving the successful delivery, optimization, and adoption of enterprise workflow and productivity tools across the organization.
The role will initially focus on leading a company‑wide implementation of Adobe Workfront while also aligning tool strategy to business objectives, consolidating overlapping tools, and establishing scalable processes to enhance cross‑functional collaboration.
Responsibilities
Lead the Workfront Implementation program by managing consultant resources and project stakeholders to ensure scope, timelines, and budget are adhered to and provide regular project updates to management and project stakeholders
Oversee initiatives to improve existing enterprise tool workflows in ServiceNow, SharePoint, Confluence, JIRA, and other platforms
Develop a Workfront support structure to address business stakeholder inquiries and requests
Serve as the first point of escalation for initiative roadblocks and/or risks
Manage a Technology Implementation team by prioritizing and assigning initiatives and tasks, and providing support and guidance throughout initiatives
Review and finalize work products such as user guides, business communications, and process documents to ensure quality standards are adhered to
Optimize tool rollouts by developing and coordinating rollout communications and training material to relevant stakeholders
Maintain enterprise tools and Technology knowledge bases by meeting with stakeholders regularly to ensure configuration and documentation are continually aligned with business strategy
Align with the Director of Technology Strategy and Transformation to understand the strategic needs of the business and incorporate them into implementation priorities
Act as the department lead when the Director of Technology Strategy and Transformation is unavailable by attending meetings, providing updates to senior leadership, and managing team members when needed
Provide direct line management by setting performance objectives and coaching to ensure objectives are met
Leverage data to create KPIs and dashboards that increase visibility into overall Technology department performance and IT project performances
Qualifications
Experience working on a Workfront implementation initiative is required
5+ years of experience managing a team in a fast‑paced environment
Superior communication and interpersonal skills, with experience interacting with executive teams
Demonstrated ability to deliver autonomously within provided timelines by scoping initiatives and maintaining a comprehensive project schedule
Proven leadership experience, especially in building, leading, and motivating teams
Expertise in resource optimization and reporting
Experience rolling out enhancements to enterprise tools that promote workflow efficiencies
Ability to work across cultures and locations, driving team cohesion and effectiveness
Demonstrated ability to partner with a wide range of stakeholders including vendors, regulators, partners, and third parties
Experience using tools such as Smartsheet, Microsoft Project, ServiceNow, Trello, etc. to optimize team efficiency
Experience working alongside global stakeholders
Bachelor’s or advanced degree in business or technology is preferred, but not required
Experience in gaming, hospitality, retail, or similar industry preferred
PMP certification desired, but not required
Salary and Benefits The annual salary range for this position is $136,000 to $181,000.
Salary may vary by geography, skills, education, and experience.
This position is also eligible for a performance‑based bonus plan.
Benefits include Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups, and more.
Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM must comply with state gaming regulations, including licensing obligations.
All applicable employees must be licensed by at least one jurisdictional agency, and certain positions may require multiple licenses.
Failure to obtain or maintain required licenses may result in termination.
The licensing process includes comprehensive background checks, including reviews of criminal records, financial history, and personal background verification.
About Our Culture
Believe in Your Game
– Freedom to explore ideas and take initiative.
Backed by the Best
– Leveraging expertise and world‑class investors to drive growth.
Do What’s Right
– Operating with clarity, simplicity, and integrity.
Hustle Hard
– Commitment and ambition to create innovative products.
Equal Opportunity Employer BetMGM LLC is an Equal Opportunity Employer.
We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status.
We are unwavering in our commitment to maintaining a discrimination‑free workplace and fostering a culture of inclusivity, belonging, and equal opportunity.
Seniority Level Director
Employment Type Full‑time
Job Function Engineering and Information Technology
Industry Gambling Facilities and Casinos
Location Missouri, United States
#J-18808-Ljbffr