O'Reilly Auto Parts
Assistant Store Manager
Company:
O’Reilly Auto Parts
Compensation Pay Range $16.50 - $24.50 per hour. Additional compensation includes annual, quarterly performance, or premiums based on schedule, facility, season, or specific work performed. Premiums may be based on specific circumstances.
Essential Job Functions
Lead the store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure adequate staffing of the retail sales counter, especially during peak business hours.
Assist the store manager in setting team member goals, providing feedback, coaching, and ensuring training is current.
Assist in the hiring process: recruiting tasks, scheduling and participating in interviews, evaluating candidates, collaborating with management on selection.
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely and notify customers of shipment arrivals.
Use electronic purchase order ledger to handle special orders and outside purchases efficiently and per procedure.
Process retail customer returns and exchanges accurately, issuing refunds correctly and staging returned merchandise.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages, Image Maker, and merchandising tasks; delegate and complete as assigned.
Ensure team members comply with company policies on schedule adherence, clock‑in/out, and management approvals.
Perform store opening/closing duties: day end procedures, secure money/deposits, bank deposits, lock doors, secure building, arm/disarm alarms, and secure delivery vehicles.
Assist in maintaining store building, parking lot, signage, lighting, computer hardware, in‑store service equipment, and delivery vehicles.
Perform any other duties as assigned.
Skills, Education, Knowledge, Experience, and Abilities
Required:
Sales Specialist Training, Assistant Manager Certification, RSS Certification.
Desired:
Certified Parts Professional Certification, ASE Certification.
Fluency in multiple languages with Spanish highly desired.
Total Compensation Package
Competitive wages and paid time off.
Stock Purchase Plan and 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional FSA.
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Equal Opportunity & Disability Accommodation O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by applicable law.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to
rar@oreillyauto.com
or call (800) 471‑7431 option 1, and provide your requested accommodation along with position details.
#J-18808-Ljbffr
O’Reilly Auto Parts
Compensation Pay Range $16.50 - $24.50 per hour. Additional compensation includes annual, quarterly performance, or premiums based on schedule, facility, season, or specific work performed. Premiums may be based on specific circumstances.
Essential Job Functions
Lead the store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure adequate staffing of the retail sales counter, especially during peak business hours.
Assist the store manager in setting team member goals, providing feedback, coaching, and ensuring training is current.
Assist in the hiring process: recruiting tasks, scheduling and participating in interviews, evaluating candidates, collaborating with management on selection.
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely and notify customers of shipment arrivals.
Use electronic purchase order ledger to handle special orders and outside purchases efficiently and per procedure.
Process retail customer returns and exchanges accurately, issuing refunds correctly and staging returned merchandise.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages, Image Maker, and merchandising tasks; delegate and complete as assigned.
Ensure team members comply with company policies on schedule adherence, clock‑in/out, and management approvals.
Perform store opening/closing duties: day end procedures, secure money/deposits, bank deposits, lock doors, secure building, arm/disarm alarms, and secure delivery vehicles.
Assist in maintaining store building, parking lot, signage, lighting, computer hardware, in‑store service equipment, and delivery vehicles.
Perform any other duties as assigned.
Skills, Education, Knowledge, Experience, and Abilities
Required:
Sales Specialist Training, Assistant Manager Certification, RSS Certification.
Desired:
Certified Parts Professional Certification, ASE Certification.
Fluency in multiple languages with Spanish highly desired.
Total Compensation Package
Competitive wages and paid time off.
Stock Purchase Plan and 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional FSA.
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
Equal Opportunity & Disability Accommodation O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by applicable law.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to
rar@oreillyauto.com
or call (800) 471‑7431 option 1, and provide your requested accommodation along with position details.
#J-18808-Ljbffr