O'Reilly Auto Parts
Overview
Join to apply for the
Assistant Store Manager
role at
O'Rielly Auto Parts . The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply. Responsibilities
Lead the store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed during peak business hours (lunch, late afternoons, evenings, weekends). Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training is up to date. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members. Ensure telephone is answered according to company policy. Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner and contact customers on shipment arrivals as needed. Utilize electronic outside purchase order ledger to handle special orders and outside purchases according to procedure. Process retail customer returns and exchanges efficiently, issue refunds correctly, and stage returned merchandise as required. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members comply with company policies, adhere to posted work schedules, obtain approvals for deviations, and clock in/out correctly. Perform store opening/closing duties, day-end procedures, secure money/deposits, prepare bank deposits as needed, and secure the building and delivery vehicles. Assist in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles. All other duties as assigned. Skills / Education / Certifications
Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification. Desired: Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish highly desired). Compensation & Benefits
Competitive wages & paid time off Stock Purchase Plan & 401k with employer contributions starting day one Medical, Dental, & Vision Insurance with optional Flexible Spending Account (FSA) Team member health/wellbeing programs Tuition educational assistance programs Opportunities for career growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, or other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require accommodation during the application or employment process, please email rar@oreillyauto.com or call (800) 471-7431 option
, and provide your requested accommodation and position details.
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Join to apply for the
Assistant Store Manager
role at
O'Rielly Auto Parts . The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply. Responsibilities
Lead the store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed during peak business hours (lunch, late afternoons, evenings, weekends). Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training is up to date. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members. Ensure telephone is answered according to company policy. Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner and contact customers on shipment arrivals as needed. Utilize electronic outside purchase order ledger to handle special orders and outside purchases according to procedure. Process retail customer returns and exchanges efficiently, issue refunds correctly, and stage returned merchandise as required. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members comply with company policies, adhere to posted work schedules, obtain approvals for deviations, and clock in/out correctly. Perform store opening/closing duties, day-end procedures, secure money/deposits, prepare bank deposits as needed, and secure the building and delivery vehicles. Assist in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles. All other duties as assigned. Skills / Education / Certifications
Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification. Desired: Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish highly desired). Compensation & Benefits
Competitive wages & paid time off Stock Purchase Plan & 401k with employer contributions starting day one Medical, Dental, & Vision Insurance with optional Flexible Spending Account (FSA) Team member health/wellbeing programs Tuition educational assistance programs Opportunities for career growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, or other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require accommodation during the application or employment process, please email rar@oreillyauto.com or call (800) 471-7431 option
, and provide your requested accommodation and position details.
#J-18808-Ljbffr