Heartland Human Care Services
Title:
Senior Case Manager
Location:
4822 N Broadway, Chicago, IL 60640
Schedule:
Hybrid, Monday to Friday (8:30am-5:00pm)
Base Pay Range:
$17.99 per hour - $22.55 per hour
Summary Are you ready to make a real difference in people’s lives? Heartland Human Care Services invites you to join our team as a Senior Case Manager. In this role, you will provide advanced case management services to diverse populations, including children, adults, immigrants, refugees, and individuals facing a variety of challenges.
Why Join Us?
Make a meaningful impact on the lives of individuals seeking education and career pathways.
Collaborate with a diverse, passionate team dedicated to our mission and vision.
Enjoy flexibility and work‑life balance.
Participate in professional development opportunities to enhance your skills and expertise.
Benefits
Medical insurance: BCBS PPO, EPO, and HSA Plans
Dental insurance
Vision insurance
401(k) with 3% employer contribution
Paid maternity leave
Paid paternity leave
Commuter benefits
Professional development assistance
Disability insurance
FSA spending account
Life insurance
Employee assistance program
Special vendor discounted offerings on travel, amusement parks, etc.
Duties & Responsibilities
Provide advanced advocacy, assessment, and case management services to individuals, families, and groups.
Conduct outreach and intake as assigned.
Supervise program participants individually or in groups.
Develop case management plans addressing personal and family adjustments, finances, employment, food, clothing, housing, and physical/mental impairments.
Offer counseling individually, in families, or in groups; establish service/treatment plans; review progress; and determine case closure in accordance with program guidelines.
Refer participants to community resources; determine eligibility for financial assistance and benefits.
Provide financial assistance and management support per organizational policies.
Assist participants in modifying attitudes and behaviors by increasing self‑awareness.
Provide case consultation; develop/implement special projects such as informational materials; train staff in social work and service theory.
Complete forms, case records, and statistical reports accurately and promptly; submit documentation to supervisor within designated timelines.
Participate actively in supervisory and team meetings, training, conferences, seminars, and independent study.
Maintain professional relationships with social service organizations and government agencies.
Adhere to professional standards set by governing bodies, professional associations (e.g., NASW), and funding sources; participate in training and reviews.
Assist with transportation of participants and/or organizational property as required.
May be required to maintain household upkeep in residential programs.
Perform other duties as assigned.
Education and Experience
High school diploma or GED required.
Minimum seven (7) years of experience in case work, human services, or related field; or Bachelor’s degree plus minimum three (3) years of experience.
Knowledge, Skills, and Abilities (K/S/A)
Fluency in a second language (multi‑language ability).
Ability to read and interpret technical documents and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups.
Access to reliable transportation.
Ability to work with diverse socioeconomic backgrounds.
Excellent communication, networking, and relationship‑building skills.
Ability to handle confidential information with professionalism and diplomacy.
High collaboration, emotional intelligence, self‑motivation, and analytical ability.
Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows, and other Heartland Alliance software.
Problem‑solving skills in situations with limited standardization.
Independent work and self‑motivation with minimal supervision.
Strategic thought partnership and consultancy skills.
Work Arrangement This role is eligible for a hybrid arrangement. The employee will be expected to attend in‑person meetings when needed and may work from home when appropriate.
Work Environment
Moderate noise level.
Program sites operate 24/7, 365 days per year; flexibility in scheduling and location is required.
Sites located throughout Chicago and suburbs; employees may be required to report to any site temporarily or permanently.
Physical Demands
Regular talking and hearing.
Regular sitting, standing, and walking.
Stoop, kneel, and/or crawl as needed.
Use hands to key, handle, feel, and reach with hands and arms.
Occasional lifting or moving up to 25 pounds.
Unrestricted ability to provide physical restraint.
Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Equal Opportunity Employer Statement HHCS is an Equal Employment Opportunity employer. Employment decisions are based on merit, qualifications, and business needs. HHCS is committed to providing a work environment free from discrimination and harassment. Consistent with applicable federal, state, and local laws, HHCS prohibits discrimination or harassment against any employee or applicant on the basis of race, color, religion, creed, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, citizenship, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. This policy applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. HHCS also provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs, as required by law.
Additional Information
Seniority Level:
Mid‑Senior
Employment Type:
Full‑time
Job Function:
Other
Industries:
Non‑profit Organizations
#J-18808-Ljbffr
Senior Case Manager
Location:
4822 N Broadway, Chicago, IL 60640
Schedule:
Hybrid, Monday to Friday (8:30am-5:00pm)
Base Pay Range:
$17.99 per hour - $22.55 per hour
Summary Are you ready to make a real difference in people’s lives? Heartland Human Care Services invites you to join our team as a Senior Case Manager. In this role, you will provide advanced case management services to diverse populations, including children, adults, immigrants, refugees, and individuals facing a variety of challenges.
Why Join Us?
Make a meaningful impact on the lives of individuals seeking education and career pathways.
Collaborate with a diverse, passionate team dedicated to our mission and vision.
Enjoy flexibility and work‑life balance.
Participate in professional development opportunities to enhance your skills and expertise.
Benefits
Medical insurance: BCBS PPO, EPO, and HSA Plans
Dental insurance
Vision insurance
401(k) with 3% employer contribution
Paid maternity leave
Paid paternity leave
Commuter benefits
Professional development assistance
Disability insurance
FSA spending account
Life insurance
Employee assistance program
Special vendor discounted offerings on travel, amusement parks, etc.
Duties & Responsibilities
Provide advanced advocacy, assessment, and case management services to individuals, families, and groups.
Conduct outreach and intake as assigned.
Supervise program participants individually or in groups.
Develop case management plans addressing personal and family adjustments, finances, employment, food, clothing, housing, and physical/mental impairments.
Offer counseling individually, in families, or in groups; establish service/treatment plans; review progress; and determine case closure in accordance with program guidelines.
Refer participants to community resources; determine eligibility for financial assistance and benefits.
Provide financial assistance and management support per organizational policies.
Assist participants in modifying attitudes and behaviors by increasing self‑awareness.
Provide case consultation; develop/implement special projects such as informational materials; train staff in social work and service theory.
Complete forms, case records, and statistical reports accurately and promptly; submit documentation to supervisor within designated timelines.
Participate actively in supervisory and team meetings, training, conferences, seminars, and independent study.
Maintain professional relationships with social service organizations and government agencies.
Adhere to professional standards set by governing bodies, professional associations (e.g., NASW), and funding sources; participate in training and reviews.
Assist with transportation of participants and/or organizational property as required.
May be required to maintain household upkeep in residential programs.
Perform other duties as assigned.
Education and Experience
High school diploma or GED required.
Minimum seven (7) years of experience in case work, human services, or related field; or Bachelor’s degree plus minimum three (3) years of experience.
Knowledge, Skills, and Abilities (K/S/A)
Fluency in a second language (multi‑language ability).
Ability to read and interpret technical documents and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups.
Access to reliable transportation.
Ability to work with diverse socioeconomic backgrounds.
Excellent communication, networking, and relationship‑building skills.
Ability to handle confidential information with professionalism and diplomacy.
High collaboration, emotional intelligence, self‑motivation, and analytical ability.
Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows, and other Heartland Alliance software.
Problem‑solving skills in situations with limited standardization.
Independent work and self‑motivation with minimal supervision.
Strategic thought partnership and consultancy skills.
Work Arrangement This role is eligible for a hybrid arrangement. The employee will be expected to attend in‑person meetings when needed and may work from home when appropriate.
Work Environment
Moderate noise level.
Program sites operate 24/7, 365 days per year; flexibility in scheduling and location is required.
Sites located throughout Chicago and suburbs; employees may be required to report to any site temporarily or permanently.
Physical Demands
Regular talking and hearing.
Regular sitting, standing, and walking.
Stoop, kneel, and/or crawl as needed.
Use hands to key, handle, feel, and reach with hands and arms.
Occasional lifting or moving up to 25 pounds.
Unrestricted ability to provide physical restraint.
Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Equal Opportunity Employer Statement HHCS is an Equal Employment Opportunity employer. Employment decisions are based on merit, qualifications, and business needs. HHCS is committed to providing a work environment free from discrimination and harassment. Consistent with applicable federal, state, and local laws, HHCS prohibits discrimination or harassment against any employee or applicant on the basis of race, color, religion, creed, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, citizenship, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. This policy applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. HHCS also provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs, as required by law.
Additional Information
Seniority Level:
Mid‑Senior
Employment Type:
Full‑time
Job Function:
Other
Industries:
Non‑profit Organizations
#J-18808-Ljbffr