Casa Esperanza, Inc.
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Direct message the job poster from Casa Esperanza, Inc.
Do you have the vision, compassion, and enthusiasm to make a lasting impact on those we serve? Casa Esperanza is searching for a servant leader to guide our mission. About Us Casa Esperanza is Albuquerque’s home away from home for patients and families facing serious medical challenges. Since 1992, our nonprofit has provided safe, supportive lodging and compassionate care for those traveling to Albuquerque for medical treatment.
Since opening our doors in 1992, our 28‑guestroom facility, located near major hospitals, offers more than a place to stay – it provides hope, comfort, and community. Give Hope a Ride, our local vehicle donation program, auctions donated cars and reinvests 100% of the proceeds to support Casa Esperanza and partner charities across New Mexico.
At Casa Esperanza, we believe healing happens best when no one faces illness alone. Every stay is made possible through the generosity of donors, volunteers, and community partners who help us foster dignity, strength, and hope.
Job Description Casa Esperanza seeks a compassionate, hands‑on Executive Director to lead its mission of providing comfort, care, and hope to families facing medical crises. Overseeing a $1.2 million budget and a small, dedicated team, the Executive Director guides operations, partnerships, and long‑term vision.
This role is ideal for a people‑centered, adaptable leader who thrives in a collaborative, small‑agency setting. With fewer than 10 staff, the Executive Director is deeply involved in daily operations – from on‑call support and front desk coverage to guiding fundraising, grant writing, and donor engagement.
Casa Esperanza is in a period of renewal, calling for a leader ready to strengthen financial systems, modernise policies, and inspire staff and board alike. For a heart‑led leader who values teamwork and hands‑on impact, this is a rare opportunity to make a lasting difference.
Primary Duties & Responsibilities Board Governance
Leads Casa Esperanza in alignment with its mission, partnering with the Board on strategy, policy, and fundraising to enhance visibility and impact
Collaborates with the Board and committees to address challenges, plan strategically, develop policies, and recruit new members with needed expertise
Partners with the Board Chair and committee leads to plan meetings and retreats that foster strategic alignment and progress
Ensures timely, accurate communication to support informed and transparent governance
Financial Performance & Viability
Oversees the development and execution of the annual budget, ensuring financial sustainability, accountability, and resource optimisation
Expands diverse revenue streams, including grants, events, corporate partnerships, and individual donations, to support ambitious fundraising goals
Ensures fiscal integrity through comprehensive and timely financial reporting, including annual budget proposal and quarterly financial statements to the Board
Develops and implements business plans with measurable goals that align with the organisation’s mission and vision
Serves as the primary spokesperson for Casa Esperanza and Give Hope a Ride, elevating visibility through statewide events, partnerships, donor relations, and media engagement
Guides fundraising efforts and diversifies revenue through grants, donor growth, events, and hospital/government partnerships to strengthen programs and maximise occupancy, and enhance resources
Builds and maintains strategic relationships with civic, professional, and private partners across the state to expand awareness and support
Oversees marketing, communications, and digital strategies to ensure consistent, impactful outreach
Engages in advocacy with government agencies on issues relevant to Casa Esperanza’s mission
Oversees volunteer engagement, ensuring effective recruitment, training, and recognition
Human Resources & Operations
Ensures compliance with all federal, state, and local employment and operational regulations, maintaining a safe and accountable workplace
Updates and implements policies and procedures that enhance organisational performance and programme success
Builds and leads a high‑performing, mission‑driven team through effective hiring, retention, training, and professional development
Fosters a respectful, inclusive culture rooted in empathy, collaboration, and belonging
Oversees payroll, employee benefits, service contracts, and performance evaluations to ensure operational efficiency and staff well‑being
Manages risk management and emergency preparedness plans to protect staff, guests, and facilities
Family Services & Facilities
Oversees 24/7 operations of Family Care, ensuring compassionate, high‑quality service and guest satisfaction
Leads Family Care, Facilities, and Housekeeping teams to maintain a safe, welcoming, and well‑functioning environment
Coordinates guest placements, extended stays, and fee adjustments in compliance with Medicaid, Medicare, and billing regulations
Provides empathetic, confidential support to guest families navigating medical crises
Partners with Facilities Coordinator to ensure OSHA and fire safety compliance and facility readiness
Supervises maintenance staff and manages upkeep of buildings, grounds, furnishings, and equipment
Solicits and evaluates vendor bids, negotiates contracts, and oversees project performance
Serves as an on‑call contact for after‑hours facility or guest emergencies
Additional Job Functions
Promotes an inclusive, compassionate, and transparent team culture rooted in Casa Esperanza’s values
Upholds guest privacy and confidentiality at all times
Demonstrates flexibility and team‑first attitude by supporting any function as needed (on‑call, front desk, facilities, etc.)
Required Knowledge, Skills, and Abilities
A passion and commitment to Casa Esperanza’s mission and those we serve
Bachelor’s degree or equivalent experience in nonprofit management, business, or related field
Minimum five years of senior nonprofit leadership and board experience
Proven success in fundraising, community engagement, and nonprofit organisational leadership
Demonstrated financial acumen, including budgeting, financial analysis, forecasting, and the ability to interpret and communicate financial information to guide strategic decision‑making
Ability to develop and diversify revenue streams, cultivate donors, and achieve fundraising goals
High emotional intelligence and visible leadership that fosters trust, respect, and accountability
Skilled in strategic planning, decision‑making, and organisational visioning
Excellent communication, public speaking, and media relations skills
Knowledge of Medicare, Medicaid, and related compliance requirements
Effective collaboration with diverse staff, stakeholders, funders, partners, and volunteers
Strong organisational, programme development, and team management abilities
Discretion and sensitivity in working with guests and families
Flexibility to attend evening and weekend events as needed
Proficiency in Microsoft Office 365 and QuickBooks
Must pass a criminal and financial background check
Preferred Knowledge, Skills, and Abilities
Experience working with databases and software systems; familiarity with DonorPerfect preferred
Conversational Spanish a plus
Physical Demands and Work Environment The Executive Director role requires the ability to perform essential functions in a dynamic work environment. Reasonable accommodations may be made for individuals with disabilities. Responsibilities include extended periods of desk and computer work, operating standard office equipment, occasional light lifting (up to 30 lbs.), setting up for events, and performing small facility‑related tasks. Work occurs in an active environment with diverse staff and guest interactions, often with varying deadlines and challenges.
Benefits
401(k) with up to 3.5% salary contribution and dollar‑for‑dollar employer match, fully vested after five years
80% paid medical, dental, vision, and mental health coverage for employee
100% paid Life and AD&D insurance, plus Flexible Spending and Dependent Care options
Opportunities for training, conferences, memberships, and self‑directed learning
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities Casa Esperanza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local law, including New Mexico Human Rights Act protections. We strive to create an inclusive environment that honours individuality and mirrors the richness of the communities we serve.
About the Opportunity If you’re ready to lead with heart and help us write the next chapter of hope, this is your moment.
Apply Now Learn more and apply today – please submit your cover letter and resume to
careers@casanm.org
#J-18808-Ljbffr
Direct message the job poster from Casa Esperanza, Inc.
Do you have the vision, compassion, and enthusiasm to make a lasting impact on those we serve? Casa Esperanza is searching for a servant leader to guide our mission. About Us Casa Esperanza is Albuquerque’s home away from home for patients and families facing serious medical challenges. Since 1992, our nonprofit has provided safe, supportive lodging and compassionate care for those traveling to Albuquerque for medical treatment.
Since opening our doors in 1992, our 28‑guestroom facility, located near major hospitals, offers more than a place to stay – it provides hope, comfort, and community. Give Hope a Ride, our local vehicle donation program, auctions donated cars and reinvests 100% of the proceeds to support Casa Esperanza and partner charities across New Mexico.
At Casa Esperanza, we believe healing happens best when no one faces illness alone. Every stay is made possible through the generosity of donors, volunteers, and community partners who help us foster dignity, strength, and hope.
Job Description Casa Esperanza seeks a compassionate, hands‑on Executive Director to lead its mission of providing comfort, care, and hope to families facing medical crises. Overseeing a $1.2 million budget and a small, dedicated team, the Executive Director guides operations, partnerships, and long‑term vision.
This role is ideal for a people‑centered, adaptable leader who thrives in a collaborative, small‑agency setting. With fewer than 10 staff, the Executive Director is deeply involved in daily operations – from on‑call support and front desk coverage to guiding fundraising, grant writing, and donor engagement.
Casa Esperanza is in a period of renewal, calling for a leader ready to strengthen financial systems, modernise policies, and inspire staff and board alike. For a heart‑led leader who values teamwork and hands‑on impact, this is a rare opportunity to make a lasting difference.
Primary Duties & Responsibilities Board Governance
Leads Casa Esperanza in alignment with its mission, partnering with the Board on strategy, policy, and fundraising to enhance visibility and impact
Collaborates with the Board and committees to address challenges, plan strategically, develop policies, and recruit new members with needed expertise
Partners with the Board Chair and committee leads to plan meetings and retreats that foster strategic alignment and progress
Ensures timely, accurate communication to support informed and transparent governance
Financial Performance & Viability
Oversees the development and execution of the annual budget, ensuring financial sustainability, accountability, and resource optimisation
Expands diverse revenue streams, including grants, events, corporate partnerships, and individual donations, to support ambitious fundraising goals
Ensures fiscal integrity through comprehensive and timely financial reporting, including annual budget proposal and quarterly financial statements to the Board
Develops and implements business plans with measurable goals that align with the organisation’s mission and vision
Serves as the primary spokesperson for Casa Esperanza and Give Hope a Ride, elevating visibility through statewide events, partnerships, donor relations, and media engagement
Guides fundraising efforts and diversifies revenue through grants, donor growth, events, and hospital/government partnerships to strengthen programs and maximise occupancy, and enhance resources
Builds and maintains strategic relationships with civic, professional, and private partners across the state to expand awareness and support
Oversees marketing, communications, and digital strategies to ensure consistent, impactful outreach
Engages in advocacy with government agencies on issues relevant to Casa Esperanza’s mission
Oversees volunteer engagement, ensuring effective recruitment, training, and recognition
Human Resources & Operations
Ensures compliance with all federal, state, and local employment and operational regulations, maintaining a safe and accountable workplace
Updates and implements policies and procedures that enhance organisational performance and programme success
Builds and leads a high‑performing, mission‑driven team through effective hiring, retention, training, and professional development
Fosters a respectful, inclusive culture rooted in empathy, collaboration, and belonging
Oversees payroll, employee benefits, service contracts, and performance evaluations to ensure operational efficiency and staff well‑being
Manages risk management and emergency preparedness plans to protect staff, guests, and facilities
Family Services & Facilities
Oversees 24/7 operations of Family Care, ensuring compassionate, high‑quality service and guest satisfaction
Leads Family Care, Facilities, and Housekeeping teams to maintain a safe, welcoming, and well‑functioning environment
Coordinates guest placements, extended stays, and fee adjustments in compliance with Medicaid, Medicare, and billing regulations
Provides empathetic, confidential support to guest families navigating medical crises
Partners with Facilities Coordinator to ensure OSHA and fire safety compliance and facility readiness
Supervises maintenance staff and manages upkeep of buildings, grounds, furnishings, and equipment
Solicits and evaluates vendor bids, negotiates contracts, and oversees project performance
Serves as an on‑call contact for after‑hours facility or guest emergencies
Additional Job Functions
Promotes an inclusive, compassionate, and transparent team culture rooted in Casa Esperanza’s values
Upholds guest privacy and confidentiality at all times
Demonstrates flexibility and team‑first attitude by supporting any function as needed (on‑call, front desk, facilities, etc.)
Required Knowledge, Skills, and Abilities
A passion and commitment to Casa Esperanza’s mission and those we serve
Bachelor’s degree or equivalent experience in nonprofit management, business, or related field
Minimum five years of senior nonprofit leadership and board experience
Proven success in fundraising, community engagement, and nonprofit organisational leadership
Demonstrated financial acumen, including budgeting, financial analysis, forecasting, and the ability to interpret and communicate financial information to guide strategic decision‑making
Ability to develop and diversify revenue streams, cultivate donors, and achieve fundraising goals
High emotional intelligence and visible leadership that fosters trust, respect, and accountability
Skilled in strategic planning, decision‑making, and organisational visioning
Excellent communication, public speaking, and media relations skills
Knowledge of Medicare, Medicaid, and related compliance requirements
Effective collaboration with diverse staff, stakeholders, funders, partners, and volunteers
Strong organisational, programme development, and team management abilities
Discretion and sensitivity in working with guests and families
Flexibility to attend evening and weekend events as needed
Proficiency in Microsoft Office 365 and QuickBooks
Must pass a criminal and financial background check
Preferred Knowledge, Skills, and Abilities
Experience working with databases and software systems; familiarity with DonorPerfect preferred
Conversational Spanish a plus
Physical Demands and Work Environment The Executive Director role requires the ability to perform essential functions in a dynamic work environment. Reasonable accommodations may be made for individuals with disabilities. Responsibilities include extended periods of desk and computer work, operating standard office equipment, occasional light lifting (up to 30 lbs.), setting up for events, and performing small facility‑related tasks. Work occurs in an active environment with diverse staff and guest interactions, often with varying deadlines and challenges.
Benefits
401(k) with up to 3.5% salary contribution and dollar‑for‑dollar employer match, fully vested after five years
80% paid medical, dental, vision, and mental health coverage for employee
100% paid Life and AD&D insurance, plus Flexible Spending and Dependent Care options
Opportunities for training, conferences, memberships, and self‑directed learning
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities Casa Esperanza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local law, including New Mexico Human Rights Act protections. We strive to create an inclusive environment that honours individuality and mirrors the richness of the communities we serve.
About the Opportunity If you’re ready to lead with heart and help us write the next chapter of hope, this is your moment.
Apply Now Learn more and apply today – please submit your cover letter and resume to
careers@casanm.org
#J-18808-Ljbffr