IT Service Desk Specialist II - Expert Escalation & Support

A technology services company is looking for an IT Service Desk Specialist Level II to provide support for hardware and software issues. This role requires four years of experience in technical assistance, ideally within a fast-paced IT environment, and a Bachelor's degree or equivalent. You'll be responsible for troubleshooting user problems, managing incidents, and creating documentation to improve service delivery metrics. A comprehensive benefits package, including health, dental, and vision insurance, will be offered. #J-18808-Ljbffr