Hilton
Guest Service Manager - Homewood Suites San Francisco Airport N
Hilton, San Francisco, California, United States, 94199
Guest Service Manager - Homewood Suites San Francisco Airport N
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Overview A Guest Services Manager is responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
Manage all Guest Service operations including, but not limited to, guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Oversee daily operations in all Guest Services departments.
Manage administrative projects and ensure adherence to established quality standards.
Monitor and develop team member performance, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
Recruit, interview and train team members.
Qualifications
Demonstrated commitment to Hilton values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Urgency.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
What will it be like to work for Hilton? Hilton is the leading global hospitality company. It offers business and leisure travelers the finest accommodations, service, amenities, and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences worldwide.
Work Location Homewood Suites San Francisco Airport N
Schedule Full-time
Brand Hampton by Hilton
Job Category Guest Services, Operations, and Front Office
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Overview A Guest Services Manager is responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
Manage all Guest Service operations including, but not limited to, guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Oversee daily operations in all Guest Services departments.
Manage administrative projects and ensure adherence to established quality standards.
Monitor and develop team member performance, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
Recruit, interview and train team members.
Qualifications
Demonstrated commitment to Hilton values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Urgency.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
What will it be like to work for Hilton? Hilton is the leading global hospitality company. It offers business and leisure travelers the finest accommodations, service, amenities, and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences worldwide.
Work Location Homewood Suites San Francisco Airport N
Schedule Full-time
Brand Hampton by Hilton
Job Category Guest Services, Operations, and Front Office
#J-18808-Ljbffr