Keywords Studios
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At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world‑class support for the creators who shape the industry. Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development—from early concept to launch and live operations.
Our goal is simple: to be the go‑to global platform for technical and creative services in the video‑games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry‑leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life.
Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge✨
Role Overview As an Enterprise Account Manager, you’ll be a key member of the Player Engagement Sales & Business Development team, managing relationships with some of the world’s largest enterprise game companies. You will be responsible for developing and executing enterprise account plans, expanding product adoption, and uncovering whitespace opportunities within existing accounts.
You’ll join a global team and work cross‑functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues—using a combination of data and real‑world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You’ll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts.
If you’re passionate about building strong client relationships, growing enterprise accounts, and delivering measurable results, this is a role where you can make a real impact!
What we’re looking for Account Management & Strategy
Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities
Work closely with product and customer success teams to expand adoption of Player Engagement services
Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and services
Work with the production team to protect revenues
Receive & respond to customer RFIs/RFPs
Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement Services
Analytics
Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals
Communication
Work cross‑functionally with internal teams to ensure alignment on account strategy and customer objectives
Communicate effectively with senior‑level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships
Act as a trusted advisor, providing guidance and support to enterprise clients
Fit for this role
5‑7+ years of Account Management experience supporting Game Industry customers
Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP)
Proven experience managing and growing an existing book of business in excess of $20M+ ACV
Experience selling to or working within the Player Engagement ecosystem
Strong critical thinking, commercial creativity, and process‑driven execution
Data‑driven mentality and ability to work through ambiguity
High attention to detail and ability to perform as a trusted advisor for customers
Excellent written and verbal communication skills
Self‑motivated and able to thrive in a remote working environment
Willingness to travel as required
What do we offer Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Salary range: $150k - $175k OTE w/ 70% base & 30% variable based on quota attainment
Medical, Dental and Vision
Vacation, flexible paid time off, Personal days
Sick leave
Corporate holidays, including floating holidays
Life & Disability coverage
Paid Basic and AD&D insurance
Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage
Phases of our recruitment journey
You send us your application with your updated resume
After reviewing your candidacy, we invite you to our online language assessment (Community Management and English) to better evaluate your written skills and your knack for content creation and community management. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
Once you submit your test, the assessment will take approximately 48‑72 hours to be evaluated
If you successfully pass the test – we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It's a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager
At the end of our journey - hopefully you will receive an offer and become our new Keywordian!
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you’re interested in joining our team, we highly encourage you to apply.
#J-18808-Ljbffr
At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world‑class support for the creators who shape the industry. Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development—from early concept to launch and live operations.
Our goal is simple: to be the go‑to global platform for technical and creative services in the video‑games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry‑leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life.
Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge✨
Role Overview As an Enterprise Account Manager, you’ll be a key member of the Player Engagement Sales & Business Development team, managing relationships with some of the world’s largest enterprise game companies. You will be responsible for developing and executing enterprise account plans, expanding product adoption, and uncovering whitespace opportunities within existing accounts.
You’ll join a global team and work cross‑functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues—using a combination of data and real‑world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You’ll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts.
If you’re passionate about building strong client relationships, growing enterprise accounts, and delivering measurable results, this is a role where you can make a real impact!
What we’re looking for Account Management & Strategy
Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities
Work closely with product and customer success teams to expand adoption of Player Engagement services
Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and services
Work with the production team to protect revenues
Receive & respond to customer RFIs/RFPs
Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement Services
Analytics
Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals
Communication
Work cross‑functionally with internal teams to ensure alignment on account strategy and customer objectives
Communicate effectively with senior‑level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships
Act as a trusted advisor, providing guidance and support to enterprise clients
Fit for this role
5‑7+ years of Account Management experience supporting Game Industry customers
Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP)
Proven experience managing and growing an existing book of business in excess of $20M+ ACV
Experience selling to or working within the Player Engagement ecosystem
Strong critical thinking, commercial creativity, and process‑driven execution
Data‑driven mentality and ability to work through ambiguity
High attention to detail and ability to perform as a trusted advisor for customers
Excellent written and verbal communication skills
Self‑motivated and able to thrive in a remote working environment
Willingness to travel as required
What do we offer Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Salary range: $150k - $175k OTE w/ 70% base & 30% variable based on quota attainment
Medical, Dental and Vision
Vacation, flexible paid time off, Personal days
Sick leave
Corporate holidays, including floating holidays
Life & Disability coverage
Paid Basic and AD&D insurance
Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage
Phases of our recruitment journey
You send us your application with your updated resume
After reviewing your candidacy, we invite you to our online language assessment (Community Management and English) to better evaluate your written skills and your knack for content creation and community management. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
Once you submit your test, the assessment will take approximately 48‑72 hours to be evaluated
If you successfully pass the test – we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It's a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager
At the end of our journey - hopefully you will receive an offer and become our new Keywordian!
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you’re interested in joining our team, we highly encourage you to apply.
#J-18808-Ljbffr