Rockwoods Inc
About the Role
Rockwoods is seeking an experienced
Senior ServiceNow Engineer
to join our client’s team in
Salt Lake City, UT . The role focuses on solving business and technical challenges, leading global teams, and delivering high-quality ServiceNow solutions. The ideal candidate will collaborate closely with the onshore client team, exhibit deep technical expertise in
CMDB management, ServiceNow platform upgrades, and project execution , and demonstrate strong leadership and communication skills.
Key Responsibilities
Serve as the primary onshore point of contact for the client.
Coordinate effectively with the offshore delivery team to ensure seamless execution.
Provide strategic direction and thought leadership on ServiceNow best practices.
Technical Expertise
Design, develop, and implement ServiceNow solutions—focusing on
CMDB
and related modules.
Configure, maintain, and optimize the CMDB to ensure accuracy and compliance.
Lead ServiceNow upgrade activities, including testing, validation, and deployment.
Develop custom workflows, automation, and integrations based on business needs.
CMDB & Discovery
Oversee
Discovery
and
Service Mapping
to maintain accurate CI data.
Define reconciliation rules, CI classes, and data models aligned to business processes.
Troubleshoot CMDB issues in adherence to ITIL and governance standards.
Project Management
Lead ServiceNow implementation and enhancement projects.
Prepare and present project updates, roadmaps, and status reports to stakeholders.
Identify and manage project risks, dependencies, and improvement opportunities.
Stakeholder Management
Build and sustain strong relationships with client stakeholders.
Translate business requirements into actionable technical deliverables.
Provide guidance, training, and knowledge transfer to both onshore and offshore teams.
Governance & Compliance
Establish and maintain governance frameworks for CMDB and ServiceNow usage.
Ensure compliance with organizational, security, and regulatory standards.
Required Qualifications Experience:
8+ years of hands‑on experience in ServiceNow development, implementation, and administration.
Proven experience managing
CMDB, Discovery, and Service Mapping .
Strong background in ServiceNow upgrades and platform maintenance.
Technical Skills
Expertise in CMDB, ITSM, and ITOM (Discovery, Service Mapping) modules.
Experience with REST/SOAP APIs, MID Server configurations, and integrations.
Skilled in creating ServiceNow reports and dashboards.
Leadership Skills
Experience managing onshore and offshore teams.
Excellent communication, presentation, and stakeholder management abilities.
Preferred Qualifications
ServiceNow Certifications:
Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) – CMDB, ITOM, or related modules
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field
Job Details Seniority level:
Mid‑Senior
Employment type:
Full‑time
Job function:
Information Technology
Location:
Salt Lake City, UT
#J-18808-Ljbffr
Senior ServiceNow Engineer
to join our client’s team in
Salt Lake City, UT . The role focuses on solving business and technical challenges, leading global teams, and delivering high-quality ServiceNow solutions. The ideal candidate will collaborate closely with the onshore client team, exhibit deep technical expertise in
CMDB management, ServiceNow platform upgrades, and project execution , and demonstrate strong leadership and communication skills.
Key Responsibilities
Serve as the primary onshore point of contact for the client.
Coordinate effectively with the offshore delivery team to ensure seamless execution.
Provide strategic direction and thought leadership on ServiceNow best practices.
Technical Expertise
Design, develop, and implement ServiceNow solutions—focusing on
CMDB
and related modules.
Configure, maintain, and optimize the CMDB to ensure accuracy and compliance.
Lead ServiceNow upgrade activities, including testing, validation, and deployment.
Develop custom workflows, automation, and integrations based on business needs.
CMDB & Discovery
Oversee
Discovery
and
Service Mapping
to maintain accurate CI data.
Define reconciliation rules, CI classes, and data models aligned to business processes.
Troubleshoot CMDB issues in adherence to ITIL and governance standards.
Project Management
Lead ServiceNow implementation and enhancement projects.
Prepare and present project updates, roadmaps, and status reports to stakeholders.
Identify and manage project risks, dependencies, and improvement opportunities.
Stakeholder Management
Build and sustain strong relationships with client stakeholders.
Translate business requirements into actionable technical deliverables.
Provide guidance, training, and knowledge transfer to both onshore and offshore teams.
Governance & Compliance
Establish and maintain governance frameworks for CMDB and ServiceNow usage.
Ensure compliance with organizational, security, and regulatory standards.
Required Qualifications Experience:
8+ years of hands‑on experience in ServiceNow development, implementation, and administration.
Proven experience managing
CMDB, Discovery, and Service Mapping .
Strong background in ServiceNow upgrades and platform maintenance.
Technical Skills
Expertise in CMDB, ITSM, and ITOM (Discovery, Service Mapping) modules.
Experience with REST/SOAP APIs, MID Server configurations, and integrations.
Skilled in creating ServiceNow reports and dashboards.
Leadership Skills
Experience managing onshore and offshore teams.
Excellent communication, presentation, and stakeholder management abilities.
Preferred Qualifications
ServiceNow Certifications:
Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) – CMDB, ITOM, or related modules
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field
Job Details Seniority level:
Mid‑Senior
Employment type:
Full‑time
Job function:
Information Technology
Location:
Salt Lake City, UT
#J-18808-Ljbffr