Metro Housing|Boston
Overview
The duties of the position include a wide range of activities related to determining and documenting participant eligibility, income, rent and completing other required transactions in support of the administration of Metro Housing’s Leased Housing programs. Specialists may perform admissions, recertifications, interim adjustments, rent increases, continued occupancy transactions, rent determinations, owner certifications and terminations, as well as deal with applicant, participant and landlord issues. Specialists may perform transactions related to MTW, Non-MTW, Special and State Programs. Most work is performed according to existing procedures or written guidelines, such as Metro Housing policies and procedures, DHCD’s MTW Agreement and Plan, HUD regulations, handbooks, desk references, or existing records. Specialists will be required to use independent judgment in making recommendations and decisions.
Reporting To Program Manager
Responsibilities
Facilitate all aspects of the reexamination process for a caseload: determine program eligibility, meet with each participant to verify family composition and income, calculate rent shares and process leasing agreements and housing contracts including entering data to ensure proper participant and applicant tracking and timely subsidy payment.
Interpret and apply State/HUD/DHCD/Metro Housing Boston regulations, policies and procedures.
Educate program participants, appropriate agencies, and the general public concerning these regulations, policies and procedures.
Initiate and process termination of program participation for families that have violated program requirements; learn and apply federal regulations, state policies, and agency procedures. Educate program participants, appropriate agencies, and others about these regulations, policies and procedures.
Maintain basic knowledge of housing inspection requirements and procedures; monitor leasing agreements and housing contracts.
Resolve problems and minor disputes concerning program regulations, rent shares, owner obligations and family responsibilities.
Gather and provide information on a timely basis for required HUD/DHCD/Metro Housing Boston reports.
Collaborate with team members and other agency staff to provide clients with a coordinated and responsive level of service from the team as well as appropriate external resources.
Facilitate, participate, and contribute to monthly team meetings; attend community meetings, trainings, and participate in tenant and property owner workshops.
Provide coverage for co-workers and vacant caseloads when necessary; assist with Special Team and Department projects as needed; and other duties as assigned.
Qualifications
Strong customer service skills for both clients and internal team members (both over the phone and in person).
Capability to handle high-volume of administrative work and manage a very busy work environment.
Excellent organizational skills with the ability to manage on‑going projects concurrently.
Experience in administration of rental subsidy programs and knowledge of social service providers; sensitivity to the needs of a diverse, low‑income population.
Demonstrated ability to handle emotionally stressful situations and manage conflict.
Empathetic to those needing reasonable accommodations as well as language assistance.
Strong time management skills with the ability to handle large case loads.
Ability to manage several tasks at once, anticipate and identify problems, putting forward solutions that are creative, innovative, and flexible.
Bilingual - Spanish.
Strong interpersonal, verbal, written, and negotiation skills.
Proficient with Windows.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Individual and Family Services
#J-18808-Ljbffr
Reporting To Program Manager
Responsibilities
Facilitate all aspects of the reexamination process for a caseload: determine program eligibility, meet with each participant to verify family composition and income, calculate rent shares and process leasing agreements and housing contracts including entering data to ensure proper participant and applicant tracking and timely subsidy payment.
Interpret and apply State/HUD/DHCD/Metro Housing Boston regulations, policies and procedures.
Educate program participants, appropriate agencies, and the general public concerning these regulations, policies and procedures.
Initiate and process termination of program participation for families that have violated program requirements; learn and apply federal regulations, state policies, and agency procedures. Educate program participants, appropriate agencies, and others about these regulations, policies and procedures.
Maintain basic knowledge of housing inspection requirements and procedures; monitor leasing agreements and housing contracts.
Resolve problems and minor disputes concerning program regulations, rent shares, owner obligations and family responsibilities.
Gather and provide information on a timely basis for required HUD/DHCD/Metro Housing Boston reports.
Collaborate with team members and other agency staff to provide clients with a coordinated and responsive level of service from the team as well as appropriate external resources.
Facilitate, participate, and contribute to monthly team meetings; attend community meetings, trainings, and participate in tenant and property owner workshops.
Provide coverage for co-workers and vacant caseloads when necessary; assist with Special Team and Department projects as needed; and other duties as assigned.
Qualifications
Strong customer service skills for both clients and internal team members (both over the phone and in person).
Capability to handle high-volume of administrative work and manage a very busy work environment.
Excellent organizational skills with the ability to manage on‑going projects concurrently.
Experience in administration of rental subsidy programs and knowledge of social service providers; sensitivity to the needs of a diverse, low‑income population.
Demonstrated ability to handle emotionally stressful situations and manage conflict.
Empathetic to those needing reasonable accommodations as well as language assistance.
Strong time management skills with the ability to handle large case loads.
Ability to manage several tasks at once, anticipate and identify problems, putting forward solutions that are creative, innovative, and flexible.
Bilingual - Spanish.
Strong interpersonal, verbal, written, and negotiation skills.
Proficient with Windows.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Individual and Family Services
#J-18808-Ljbffr