EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Minneapolis, Minnesota, United States, 55400
ServiceNow -Enterprise Service Management Transformation - Senior Manager- Tech Consulting - Open Location
Join to apply for the
ServiceNow -Enterprise Service Management Transformation - Senior Manager- Tech Consulting - Open Location
role at
EY .
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to motivate and develop teams, as well as establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, build relationships, and obtain experiences that will define your career.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements and managing engagement economics effectively.
Skills And Attributes For Success Here, you will serve a wide portfolio of clients – each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to transform a client’s Enterprise Service Management (ESM) or Global Business Service (GBS) capabilities with ServiceNow or evaluating how AI can streamline service delivery. Wherever you find yourself, you will be making a visible impact on projects that cross borders and challenge conventional wisdom.
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including design, configuration/development, testing and deployment phases.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources (consultants, developers and testers).
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen, ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation.
Analyze a company’s service management functional capabilities (people, process and technology) and provide leading‑practice recommendations, contributing insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with functional or business process area subject‑matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
No less than 5‑7 years of relevant ServiceNow implementation experience.
5‑7 years of Big‑4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication (written, verbal), adaptability, problem solving, teamwork, relationship building, dependability and organization.
Ability to effectively develop presentations, functional and technical roadmaps and present ideas and proposals to all levels of management and technical expertise.
Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
Experience leading teams and supervising others.
A driver’s license valid in the United States.
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a genuine passion for finding and implementing innovative ways to nurture growth. You will also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds. If you are ready to take ownership of a team that is poised to take the industry by storm, this role is for you.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We offer a comprehensive compensation and benefits package rewarding performance and recognizing the value you bring. Base salary ranges are provided in the original posting.
Hybrid model: most people in external, client‑serving roles work together in person 40‑60% of the time per engagement.
Flexible vacation policy: you decide how much vacation time you need based on your personal circumstances. You’ll also receive time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care and other leaves of absence.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis.
FYI for California residents: additional information is provided in the original posting.
EY focuses on high‑ethical standards and integrity. All candidates must demonstrate these qualities.
EY | Building a better working world. EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for today’s pressing issues.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities. For assistance, call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
#J-18808-Ljbffr
ServiceNow -Enterprise Service Management Transformation - Senior Manager- Tech Consulting - Open Location
role at
EY .
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to motivate and develop teams, as well as establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, build relationships, and obtain experiences that will define your career.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements and managing engagement economics effectively.
Skills And Attributes For Success Here, you will serve a wide portfolio of clients – each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to transform a client’s Enterprise Service Management (ESM) or Global Business Service (GBS) capabilities with ServiceNow or evaluating how AI can streamline service delivery. Wherever you find yourself, you will be making a visible impact on projects that cross borders and challenge conventional wisdom.
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including design, configuration/development, testing and deployment phases.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources (consultants, developers and testers).
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen, ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation.
Analyze a company’s service management functional capabilities (people, process and technology) and provide leading‑practice recommendations, contributing insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with functional or business process area subject‑matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
No less than 5‑7 years of relevant ServiceNow implementation experience.
5‑7 years of Big‑4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication (written, verbal), adaptability, problem solving, teamwork, relationship building, dependability and organization.
Ability to effectively develop presentations, functional and technical roadmaps and present ideas and proposals to all levels of management and technical expertise.
Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
Experience leading teams and supervising others.
A driver’s license valid in the United States.
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a genuine passion for finding and implementing innovative ways to nurture growth. You will also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds. If you are ready to take ownership of a team that is poised to take the industry by storm, this role is for you.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We offer a comprehensive compensation and benefits package rewarding performance and recognizing the value you bring. Base salary ranges are provided in the original posting.
Hybrid model: most people in external, client‑serving roles work together in person 40‑60% of the time per engagement.
Flexible vacation policy: you decide how much vacation time you need based on your personal circumstances. You’ll also receive time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care and other leaves of absence.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis.
FYI for California residents: additional information is provided in the original posting.
EY focuses on high‑ethical standards and integrity. All candidates must demonstrate these qualities.
EY | Building a better working world. EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for today’s pressing issues.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities. For assistance, call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
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