Los Angeles County
CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I/EMERGENCY APPOINTMENT HOMELESSNES
Los Angeles County, Los Angeles, California, United States, 90079
Position Overview
The Department of Consumer and Business Affairs Office of Labor Equity Bureau, Compliance Division, is seeking a qualified candidate to fill emergency Consumer and Business Affairs Representative I vacancy related to the homelessness crisis. Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. During your initial work period you will be assessed on your work performance. Those who successfully pass the assessment will be considered for permanent appointment to Consumer and Business Affairs Representative I.
Responsibilities
Assist in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs.
Gather pertinent information to determine if the complaint is warranted and make referrals if needed.
Assist in the review of allegations of misrepresentation, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws and regulations by researching and applying appropriate laws/rules/regulations to counsel or determine validity and accuracy of the allegations.
Assist in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations to resolve or mediate a complaint.
Assist in interviewing consumers, workers, landlords, tenants, business representatives, lenders, servicers, disputants to ascertain factual information concerning their inquiry or complaint.
Apply the procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public by researching laws/rules/regulations, attending seminars/trainings/conferences and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.) to communicate with the public effectively and to educate the public on their rights and responsibilities.
Assist the public in completing service forms by answering and clarifying form questions to ensure the forms are completed accurately.
Assist in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlords, tenants, workers, employers, and disputants to determine if their action has brought a complaint or dispute to resolution; contact parties to obtain additional information or verify resolution of a complaint or dispute.
Participate in field investigations of consumer complaints by visiting locations, going undercover and conducting consumer after interviews to ensure that businesses are complying with laws/rules/regulations.
Assist in maintaining records of investigation, conciliation, and mediation activities by keeping up-to-date and accurate case notes and consumer/business information; scan documents to retain documentation.
Assist in conducting financial navigation sessions, providing consumer protection and financial empowerment presentations on a variety of topics to consumer groups.
Assist in conducting best‑practice and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic‑violence survivors.
Assist in developing program flyers, social media content, e‑newsletters, and providing suggestions for social media calendar formatting.
Research public records and other data sources as necessary to assist the public by attending trainings and working under the direction of higher‑level staff in order to effectively assist the public in understanding their rights and responsibilities and to evaluate the merit of complaints.
Disseminate printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities.
Attend community events and give presentations concerning consumer‑related service matters and department programs to the public by hosting and attending government and public‑agency speaking engagements to educate the public on their rights and responsibilities, and to create awareness of Consumer Affairs services.
Maintain records of contacts with the public and tabulate statistics as needed by administering surveys and keeping records of the number of individuals assisted in order to analyze consumer trends and to determine where other services may be needed.
Prepare various documents (e.g., investigation reports, Board reports, letters/emails, etc.) to communicate pertinent information to the target audience.
Staff a branch office as needed.
Minimum Requirements
Option 1 : Three months of experience assisting the public in a consumer protection agency.
Option 2 : Six months of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord‑tenant, court procedures, dispute settlement, mediation, or similar services.
Option 3 : An Associate of Arts or Associate of Science degree* from an accredited college or university.
Option 4 : Completion of sophomore year from an accredited college or university with an emphasis in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.
Option 5 : Completion of one year of a paralegal program** from an accredited college or university.
You
must
meet one of the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.
Application and Filing Information Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.
Plan to submit your online application well in advance of the deadline (December 17, 2025) as you may be required to verify your email address. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment.
Department Contact: DCBA Exams (213) 712‑5473 DCBAExams@dcba.lacounty.gov
Equal Opportunity & Diversity Statement The County of Los Angeles is a Fair Chance employer. Unless it is a contingent offer of employment, individuals will not be asked to provide information about a conviction history. The County will consider applicants with arrest or conviction records in accordance with Fair Chance Policies and the Fair Chance Act.
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting anti‑racism, diversity, and inclusion efforts to address the inequalities and disparities among race through the ARDI Strategic Plan.
Contact Information Relays Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 948-2895 TeleTYPE Phone Number: (800) 899-4099 Alternate TeleTYPE Phone Number: (800) 897-0077
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Responsibilities
Assist in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs.
Gather pertinent information to determine if the complaint is warranted and make referrals if needed.
Assist in the review of allegations of misrepresentation, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws and regulations by researching and applying appropriate laws/rules/regulations to counsel or determine validity and accuracy of the allegations.
Assist in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations to resolve or mediate a complaint.
Assist in interviewing consumers, workers, landlords, tenants, business representatives, lenders, servicers, disputants to ascertain factual information concerning their inquiry or complaint.
Apply the procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public by researching laws/rules/regulations, attending seminars/trainings/conferences and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.) to communicate with the public effectively and to educate the public on their rights and responsibilities.
Assist the public in completing service forms by answering and clarifying form questions to ensure the forms are completed accurately.
Assist in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlords, tenants, workers, employers, and disputants to determine if their action has brought a complaint or dispute to resolution; contact parties to obtain additional information or verify resolution of a complaint or dispute.
Participate in field investigations of consumer complaints by visiting locations, going undercover and conducting consumer after interviews to ensure that businesses are complying with laws/rules/regulations.
Assist in maintaining records of investigation, conciliation, and mediation activities by keeping up-to-date and accurate case notes and consumer/business information; scan documents to retain documentation.
Assist in conducting financial navigation sessions, providing consumer protection and financial empowerment presentations on a variety of topics to consumer groups.
Assist in conducting best‑practice and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic‑violence survivors.
Assist in developing program flyers, social media content, e‑newsletters, and providing suggestions for social media calendar formatting.
Research public records and other data sources as necessary to assist the public by attending trainings and working under the direction of higher‑level staff in order to effectively assist the public in understanding their rights and responsibilities and to evaluate the merit of complaints.
Disseminate printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities.
Attend community events and give presentations concerning consumer‑related service matters and department programs to the public by hosting and attending government and public‑agency speaking engagements to educate the public on their rights and responsibilities, and to create awareness of Consumer Affairs services.
Maintain records of contacts with the public and tabulate statistics as needed by administering surveys and keeping records of the number of individuals assisted in order to analyze consumer trends and to determine where other services may be needed.
Prepare various documents (e.g., investigation reports, Board reports, letters/emails, etc.) to communicate pertinent information to the target audience.
Staff a branch office as needed.
Minimum Requirements
Option 1 : Three months of experience assisting the public in a consumer protection agency.
Option 2 : Six months of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord‑tenant, court procedures, dispute settlement, mediation, or similar services.
Option 3 : An Associate of Arts or Associate of Science degree* from an accredited college or university.
Option 4 : Completion of sophomore year from an accredited college or university with an emphasis in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.
Option 5 : Completion of one year of a paralegal program** from an accredited college or university.
You
must
meet one of the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.
Application and Filing Information Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.
Plan to submit your online application well in advance of the deadline (December 17, 2025) as you may be required to verify your email address. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment.
Department Contact: DCBA Exams (213) 712‑5473 DCBAExams@dcba.lacounty.gov
Equal Opportunity & Diversity Statement The County of Los Angeles is a Fair Chance employer. Unless it is a contingent offer of employment, individuals will not be asked to provide information about a conviction history. The County will consider applicants with arrest or conviction records in accordance with Fair Chance Policies and the Fair Chance Act.
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting anti‑racism, diversity, and inclusion efforts to address the inequalities and disparities among race through the ARDI Strategic Plan.
Contact Information Relays Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 948-2895 TeleTYPE Phone Number: (800) 899-4099 Alternate TeleTYPE Phone Number: (800) 897-0077
#J-18808-Ljbffr