County of Los Angeles
CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I/EMERGENCY APPOINTMENT HOMELESSNES
County of Los Angeles, Los Angeles, California, United States, 90079
CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I / EMERGENCY APPOINTMENT HOMELESSNESS
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CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I/EMERGENCY APPOINTMENT HOMELESSNESS
role at
County of Los Angeles
Filing Date Applications will be accepted from Monday, December 15, 2025, at 8:00 a.m. (Pacific Time) until Wednesday, December 17, 2025, at 5:00 p.m. (Pacific Time).
Position/Program Information Type Of Recruitment OPEN COMPETITIVE - EMERGENCY Exam Number CA1662K-EA
The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
The Department of Consumer and Business Affairs Office of Labor Equity Bureau, Compliance Division, is seeking a qualified candidate to fill emergency Consumer and Business Affairs Representative I vacancy related to the homelessness crisis.
Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.
During your initial work period , you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Consumer and Business Affairs Representative I.
Essential Job Functions
Assists in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs.
Gathers pertinent information to determine if the complaint is warranted and makes referrals if needed.
Assists in the review of allegations of misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws and regulations by researching and applying appropriate laws/rules/regulations, etc. in order to counsel or determine the validity and accuracy of the allegations.
Assists in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations in order to resolve or mediate a complaint.
Assists in the interviewing of consumers, workers, landlords, tenants, business representatives, lenders, servicers, and disputants to ascertain factual information concerning their inquiry or complaint.
Applies the procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public by researching laws/rules/regulations, attending seminars/trainings/conferences and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.) in order to communicate with the public effectively and to educate the public on their rights and responsibilities.
Assists the public in completing services forms by answering and clarifying form questions to ensure the forms are completed accurately.
Assists in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlord, tenants, workers, employers, and disputants to determine if their action has brought a complaint or dispute to resolution; contacts the parties to obtain additional information or verify resolution of a complaint or dispute.
Participate in field investigations of consumer complaints by visiting locations, going undercover and conducting consumer after interviews, in order to ensure that businesses are complying with laws/rules/regulations, as needed.
Assists in maintaining records of investigation, conciliation, and mediation activities by keeping up to date and accurate case notes, and consumer/business information; scanning documents in order to retain documentation.
Assist in conducting financial navigation sessions, providing consumer protection and financial empowerment presentations on a variety of topics to consumer groups.
Assist in conducting best practices and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic violence survivors.
Assist in developing program flyers, social media content, e-newsletters, and providing suggestions for social media calendar formatting.
Research public records and other data sources as necessary to assist the public by attending trainings and working under the direction of higher level staff in order to effectively assist the public in understanding their rights and responsibilities and to evaluate the merit of complaints.
Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities.
Attend community events and give presentations concerning consumer related service matters and department programs to the public by hosting and attending government and public agency speaking engagements in order to educate the public on their rights and responsibilities, and to create awareness of Consumer Affairs services, as needed.
Maintains records of contacts with the public and tabulates statistics as needed by administering surveys and keeping records of the number of individuals assisted in order to analyze consumer trends, and to determine where other services may be needed.
Prepares various documents (e.g., investigation reports, Board reports, letters/emails, etc.) to communicate pertinent information to the target audience.
Staffs a branch office as needed.
Requirements
MINIMUM REQUIREMENTS:
Training And Experience:
OPTION 1: Three months of experience assisting the public in a consumer protection agency.
OPTION 2: Six months of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord‑tenant, court procedures, dispute settlement, mediation, or similar services.
OPTION 3: An Associate of Arts or Associate of Science degree* from an accredited college or university.
OPTION 4: Completion of sophomore year from an accredited college or university with an emphasis in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.
OPTION 5: Completion of one year of a paralegal program** from an accredited college or university.
You
must
meet one of the above requirements in order to be appointed to fill any vacancies related to this recruitment.
Minimum Requirements Information: In order to receive credit for completion of a paralegal training program, you must include a legible copy of the paralegal certificate with your application at the time of filing or send by email to DCBAExams@dcba.lacounty.gov within seven (7) calendar days from application submission.
In order to receive credit for an associate degree or higher, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows that you have completed the degree requirements with your application at the time of filing or send by email to DCBAExams@dcba.lacounty.gov.
Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc. (AICE).
We do not accept password‑protected documents. Ensure documents are unlocked before attaching to your application or sending a copy to the exam analyst.
No Out‑of‑class Experience Will Be Accepted For This Examination.
Equal Employment Opportunity/Non‑Discrimination Statement The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non‑discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:
https://employee.hr.lacounty.gov/eeo-programs/
" #J-18808-Ljbffr
CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I/EMERGENCY APPOINTMENT HOMELESSNESS
role at
County of Los Angeles
Filing Date Applications will be accepted from Monday, December 15, 2025, at 8:00 a.m. (Pacific Time) until Wednesday, December 17, 2025, at 5:00 p.m. (Pacific Time).
Position/Program Information Type Of Recruitment OPEN COMPETITIVE - EMERGENCY Exam Number CA1662K-EA
The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
The Department of Consumer and Business Affairs Office of Labor Equity Bureau, Compliance Division, is seeking a qualified candidate to fill emergency Consumer and Business Affairs Representative I vacancy related to the homelessness crisis.
Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.
During your initial work period , you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Consumer and Business Affairs Representative I.
Essential Job Functions
Assists in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs.
Gathers pertinent information to determine if the complaint is warranted and makes referrals if needed.
Assists in the review of allegations of misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws and regulations by researching and applying appropriate laws/rules/regulations, etc. in order to counsel or determine the validity and accuracy of the allegations.
Assists in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations in order to resolve or mediate a complaint.
Assists in the interviewing of consumers, workers, landlords, tenants, business representatives, lenders, servicers, and disputants to ascertain factual information concerning their inquiry or complaint.
Applies the procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public by researching laws/rules/regulations, attending seminars/trainings/conferences and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.) in order to communicate with the public effectively and to educate the public on their rights and responsibilities.
Assists the public in completing services forms by answering and clarifying form questions to ensure the forms are completed accurately.
Assists in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlord, tenants, workers, employers, and disputants to determine if their action has brought a complaint or dispute to resolution; contacts the parties to obtain additional information or verify resolution of a complaint or dispute.
Participate in field investigations of consumer complaints by visiting locations, going undercover and conducting consumer after interviews, in order to ensure that businesses are complying with laws/rules/regulations, as needed.
Assists in maintaining records of investigation, conciliation, and mediation activities by keeping up to date and accurate case notes, and consumer/business information; scanning documents in order to retain documentation.
Assist in conducting financial navigation sessions, providing consumer protection and financial empowerment presentations on a variety of topics to consumer groups.
Assist in conducting best practices and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic violence survivors.
Assist in developing program flyers, social media content, e-newsletters, and providing suggestions for social media calendar formatting.
Research public records and other data sources as necessary to assist the public by attending trainings and working under the direction of higher level staff in order to effectively assist the public in understanding their rights and responsibilities and to evaluate the merit of complaints.
Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities.
Attend community events and give presentations concerning consumer related service matters and department programs to the public by hosting and attending government and public agency speaking engagements in order to educate the public on their rights and responsibilities, and to create awareness of Consumer Affairs services, as needed.
Maintains records of contacts with the public and tabulates statistics as needed by administering surveys and keeping records of the number of individuals assisted in order to analyze consumer trends, and to determine where other services may be needed.
Prepares various documents (e.g., investigation reports, Board reports, letters/emails, etc.) to communicate pertinent information to the target audience.
Staffs a branch office as needed.
Requirements
MINIMUM REQUIREMENTS:
Training And Experience:
OPTION 1: Three months of experience assisting the public in a consumer protection agency.
OPTION 2: Six months of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord‑tenant, court procedures, dispute settlement, mediation, or similar services.
OPTION 3: An Associate of Arts or Associate of Science degree* from an accredited college or university.
OPTION 4: Completion of sophomore year from an accredited college or university with an emphasis in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.
OPTION 5: Completion of one year of a paralegal program** from an accredited college or university.
You
must
meet one of the above requirements in order to be appointed to fill any vacancies related to this recruitment.
Minimum Requirements Information: In order to receive credit for completion of a paralegal training program, you must include a legible copy of the paralegal certificate with your application at the time of filing or send by email to DCBAExams@dcba.lacounty.gov within seven (7) calendar days from application submission.
In order to receive credit for an associate degree or higher, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows that you have completed the degree requirements with your application at the time of filing or send by email to DCBAExams@dcba.lacounty.gov.
Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc. (AICE).
We do not accept password‑protected documents. Ensure documents are unlocked before attaching to your application or sending a copy to the exam analyst.
No Out‑of‑class Experience Will Be Accepted For This Examination.
Equal Employment Opportunity/Non‑Discrimination Statement The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non‑discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:
https://employee.hr.lacounty.gov/eeo-programs/
" #J-18808-Ljbffr