County of Los Angeles
CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I/EMERGENCY APPOINTMENT HOMELESSNES
County of Los Angeles, Los Angeles, California, United States, 90079
CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I
Join to apply for the
CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I
role at
County of Los Angeles
Filing Date:
Applications accepted from Monday, December 15, 2025, at 8:00 a.m. (Pacific Time) until Wednesday, December 17, 2025, at 5:00 p.m. (Pacific Time).
Type Of Recruitment:
OPEN COMPETITIVE - EMERGENCY
Exam Number:
CA1662K-EA
The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
Position Overview:
Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with opportunity for permanent County employment. During the initial work period, your performance will be fully evaluated. Successful completion may result in permanent appointment.
Responsibilities
Assist in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs.
Gather pertinent information to determine if the complaint is warranted and make referrals if needed.
Assist in the review of allegations of misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances and consumer protection laws and regulations.
Assist in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations to resolve or mediate a complaint.
Assist in the interviewing of consumers, workers, landlords, tenants, business representatives, lenders, servicers, and disputants to ascertain factual information concerning their inquiry or complaint.
Apply procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public.
Assist the public in completing service forms by answering and clarifying form questions to ensure accurate completion.
Assist in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlords, tenants, workers, employers, and disputants to determine if a complaint or dispute has been resolved; contact parties as needed.
Participate in field investigations of consumer complaints by visiting locations and conducting consumer interviews.
Assist in maintaining records of investigation, conciliation, and mediation activities; keep accurate case notes and retain documentation.
Assist in conducting financial navigation sessions, providing consumer protection and financial empowerment presentations.
Assist in conducting best practices and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic violence survivors.
Assist in developing program flyers, social media content, e-newsletters, and suggest social media calendar formatting.
Research public records and other data sources as necessary to assist the public.
Disseminate printed information to the public on all matters relating to the department services.
Attend community events and give presentations concerning consumer related service matters and department programs.
Maintain records of contacts with the public and tabulate statistics as needed.
Prepare various documents (e.g., investigation reports, Board reports, letters/emails) to communicate pertinent information to the target audience.
Staff a branch office as needed.
Minimum Requirements
OPTION 1: Three months of experience assisting the public in a consumer protection agency.
OPTION 2: Six months of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord‑tenant, court procedures, dispute settlement, mediation, or similar services.
OPTION 3: An Associate of Arts or Associate of Science degree from an accredited college or university.
OPTION 4: Completion of sophomore year from an accredited college or university with an emphasis in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.
OPTION 5: Completion of one year of a paralegal program from an accredited college or university.
Applicant must meet one of the above requirements. Applicants must provide copies of certificates, diplomas, or transcripts within the specified timeframe; password‑protected documents are not accepted.
Computer and Internet Access:
Applications may be completed via public library laptop or Wi‑Fi if necessary.
License:
Valid California Class C Driver License or alternative transportation method.
Physical Class:
Class II – Light. Includes occasional light lifting up to 10 pounds.
Fair Chance Hiring:
The County is a Fair Chance employer; conviction history will not be required unless a contingent offer is made.
Contact: DCBA Exams, Phone: (213) 712‑5473, Email: DCBAExams@dcba.lacounty.gov
#J-18808-Ljbffr
CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I
role at
County of Los Angeles
Filing Date:
Applications accepted from Monday, December 15, 2025, at 8:00 a.m. (Pacific Time) until Wednesday, December 17, 2025, at 5:00 p.m. (Pacific Time).
Type Of Recruitment:
OPEN COMPETITIVE - EMERGENCY
Exam Number:
CA1662K-EA
The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
Position Overview:
Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with opportunity for permanent County employment. During the initial work period, your performance will be fully evaluated. Successful completion may result in permanent appointment.
Responsibilities
Assist in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs.
Gather pertinent information to determine if the complaint is warranted and make referrals if needed.
Assist in the review of allegations of misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances and consumer protection laws and regulations.
Assist in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations to resolve or mediate a complaint.
Assist in the interviewing of consumers, workers, landlords, tenants, business representatives, lenders, servicers, and disputants to ascertain factual information concerning their inquiry or complaint.
Apply procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public.
Assist the public in completing service forms by answering and clarifying form questions to ensure accurate completion.
Assist in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlords, tenants, workers, employers, and disputants to determine if a complaint or dispute has been resolved; contact parties as needed.
Participate in field investigations of consumer complaints by visiting locations and conducting consumer interviews.
Assist in maintaining records of investigation, conciliation, and mediation activities; keep accurate case notes and retain documentation.
Assist in conducting financial navigation sessions, providing consumer protection and financial empowerment presentations.
Assist in conducting best practices and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic violence survivors.
Assist in developing program flyers, social media content, e-newsletters, and suggest social media calendar formatting.
Research public records and other data sources as necessary to assist the public.
Disseminate printed information to the public on all matters relating to the department services.
Attend community events and give presentations concerning consumer related service matters and department programs.
Maintain records of contacts with the public and tabulate statistics as needed.
Prepare various documents (e.g., investigation reports, Board reports, letters/emails) to communicate pertinent information to the target audience.
Staff a branch office as needed.
Minimum Requirements
OPTION 1: Three months of experience assisting the public in a consumer protection agency.
OPTION 2: Six months of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord‑tenant, court procedures, dispute settlement, mediation, or similar services.
OPTION 3: An Associate of Arts or Associate of Science degree from an accredited college or university.
OPTION 4: Completion of sophomore year from an accredited college or university with an emphasis in Consumer Science, Home Economics, Administration of Justice, Political Science, Law, Public Administration, or related fields.
OPTION 5: Completion of one year of a paralegal program from an accredited college or university.
Applicant must meet one of the above requirements. Applicants must provide copies of certificates, diplomas, or transcripts within the specified timeframe; password‑protected documents are not accepted.
Computer and Internet Access:
Applications may be completed via public library laptop or Wi‑Fi if necessary.
License:
Valid California Class C Driver License or alternative transportation method.
Physical Class:
Class II – Light. Includes occasional light lifting up to 10 pounds.
Fair Chance Hiring:
The County is a Fair Chance employer; conviction history will not be required unless a contingent offer is made.
Contact: DCBA Exams, Phone: (213) 712‑5473, Email: DCBAExams@dcba.lacounty.gov
#J-18808-Ljbffr