EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Nashville, Tennessee, United States, 37247
ServiceNow Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location
Location: Anywhere in Country
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client-facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career. In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Ability to drive and support sales activities alongside EY pursuit teams demonstrating how EY's services can solve a client's business challenges – including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Manage 2‑3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry leading practice expertise for ServiceNow service management implementations across non‑IT business functions.
Analyze a company's service management functional capabilities and provide leading practice recommendations.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process subject matter experts.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Create high quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
Typically, no less than 5‑7 years relevant experience in ServiceNow implementation.
5‑7 years of Big 4 or equivalent consulting experience at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Effectively develop presentations, functional and technical roadmaps and present ideas to all levels of management.
Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities.
Leading teams and supervising others experience.
Driver's license valid in the U.S. (United States).
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You will also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds.
What We Offer You
Comprehensive compensation and benefits package where you’ll be rewarded based on performance and recognized for the value you bring. Base salary ranges and benefits information.
Flexible environment and hybrid model. Expect to work together in person 40‑60% of the time.
Flexible vacation policy and time off for designated holidays and breaks.
Equal Opportunity Employer:
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and require assistance applying online or request accommodation, please call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
#J-18808-Ljbffr
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client-facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career. In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Ability to drive and support sales activities alongside EY pursuit teams demonstrating how EY's services can solve a client's business challenges – including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Manage 2‑3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry leading practice expertise for ServiceNow service management implementations across non‑IT business functions.
Analyze a company's service management functional capabilities and provide leading practice recommendations.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process subject matter experts.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Create high quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
Typically, no less than 5‑7 years relevant experience in ServiceNow implementation.
5‑7 years of Big 4 or equivalent consulting experience at Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Effectively develop presentations, functional and technical roadmaps and present ideas to all levels of management.
Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities.
Leading teams and supervising others experience.
Driver's license valid in the U.S. (United States).
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You will also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds.
What We Offer You
Comprehensive compensation and benefits package where you’ll be rewarded based on performance and recognized for the value you bring. Base salary ranges and benefits information.
Flexible environment and hybrid model. Expect to work together in person 40‑60% of the time.
Flexible vacation policy and time off for designated holidays and breaks.
Equal Opportunity Employer:
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and require assistance applying online or request accommodation, please call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
#J-18808-Ljbffr