Affirm
Staff Product Manager – Orders & Fulfillment
Overview
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The affirm card is at a massive inflection point. We have reached millions of cardholders inside our network, but we are just scratching the surface of a 150M+ external TAM. We are looking for a Staff Product Manager to own the critical "Pre-Swipe" Experience – the defining moments between a user saying "yes" to the card and making their first purchase.
This is not just an optimization role; it is a 0->1 strategic ownership role. You will be responsible for the Activation Journey, New User Experience (NUX), and the Checkout experience. Your mandate is to make the onboarding process "butter smooth" in an industry known for friction, turning complex financial compliance into a magical, instant consumer experience.
What You'll Do
Own the "Pre-Swipe" Vision: Define the long-term strategy for Card Activation and New User Experience. Own the roadmap for taking a user from "Interested" to "Ready to Transact," bridging the gap between digital provisioning and physical card unboxing.
Build 0->1 Growth Bets: Identify and launch net-new features that drive activation. Whether it’s gamified onboarding, instant wallet provisioning (Apple/Google Pay), or novel "first-use" incentives, lead the charge on innovation.
Obsess Over the Funnel: Manage the end-to-end checkout and activation funnel. Ruthlessly eliminate friction, optimizing for speed, clarity, and delight, ensuring our drop-off rates are industry-leading lows.
Cross-Functional Leadership: Act as the conductor for a complex group of stakeholders. Partner deeply with Engineering to decouple growth from platform debt, and work with Design to ensure our UX is world-class.
Navigate Complexity: Work hand-in-glove with Risk, Legal, and Compliance to invent new ways to onboard users safely without sacrificing speed. Turn regulatory requirements into seamless product experiences.
Drive Activation Economics: Own the metrics that matter. Responsible for Time-to-First-Transaction, 30-Day Activation Rates, and Wallet Provisioning penetration.
What We Look For
7+ years of Product Management experience, with a clear track record in consumer mobile apps, fintech, or neobanks.
Experience Owning Critical Funnels: Deep experience optimizing high-stakes conversion flows (e.g., checkouts, sign-ups, KYC) and understand the psychology of user activation.
0->1 Builder Mentality: History of launching new products or features from scratch that fundamentally changed user behavior.
Technical & Design Fluency: Speak the language of engineering (API constraints, latency) and have an incredibly high bar for UI/UX design. Know what "butter smooth" feels like and won't settle for clunky interactions.
Strategic Influence: Experience leading without authority, capable of aligning senior stakeholders and guiding embedded engineering/design pods through ambiguity.
Data-Driven Intuition: Fluent in SQL/Amplitude and use data to find bottlenecks, but use product intuition to solve them.
This position requires either equivalent practical experience or a Bachelor’s degree in a related field.
Pay & Equity Pay Grade - P. Equity Grade - 13.
USA base pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000.
USA base pay range (all other U.S. states) per year: $200,000 - $250,000.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits.
Benefits
Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents.
Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family‑forming expenses.
Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
Employee Stock Purchase Plan – enables you to buy shares of affirm at a discount.
Remote Work Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmer in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
EEO Statement We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
In accordance with the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records.
Privacy Notice By clicking "Submit Application", you acknowledge that you have read affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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This is not just an optimization role; it is a 0->1 strategic ownership role. You will be responsible for the Activation Journey, New User Experience (NUX), and the Checkout experience. Your mandate is to make the onboarding process "butter smooth" in an industry known for friction, turning complex financial compliance into a magical, instant consumer experience.
What You'll Do
Own the "Pre-Swipe" Vision: Define the long-term strategy for Card Activation and New User Experience. Own the roadmap for taking a user from "Interested" to "Ready to Transact," bridging the gap between digital provisioning and physical card unboxing.
Build 0->1 Growth Bets: Identify and launch net-new features that drive activation. Whether it’s gamified onboarding, instant wallet provisioning (Apple/Google Pay), or novel "first-use" incentives, lead the charge on innovation.
Obsess Over the Funnel: Manage the end-to-end checkout and activation funnel. Ruthlessly eliminate friction, optimizing for speed, clarity, and delight, ensuring our drop-off rates are industry-leading lows.
Cross-Functional Leadership: Act as the conductor for a complex group of stakeholders. Partner deeply with Engineering to decouple growth from platform debt, and work with Design to ensure our UX is world-class.
Navigate Complexity: Work hand-in-glove with Risk, Legal, and Compliance to invent new ways to onboard users safely without sacrificing speed. Turn regulatory requirements into seamless product experiences.
Drive Activation Economics: Own the metrics that matter. Responsible for Time-to-First-Transaction, 30-Day Activation Rates, and Wallet Provisioning penetration.
What We Look For
7+ years of Product Management experience, with a clear track record in consumer mobile apps, fintech, or neobanks.
Experience Owning Critical Funnels: Deep experience optimizing high-stakes conversion flows (e.g., checkouts, sign-ups, KYC) and understand the psychology of user activation.
0->1 Builder Mentality: History of launching new products or features from scratch that fundamentally changed user behavior.
Technical & Design Fluency: Speak the language of engineering (API constraints, latency) and have an incredibly high bar for UI/UX design. Know what "butter smooth" feels like and won't settle for clunky interactions.
Strategic Influence: Experience leading without authority, capable of aligning senior stakeholders and guiding embedded engineering/design pods through ambiguity.
Data-Driven Intuition: Fluent in SQL/Amplitude and use data to find bottlenecks, but use product intuition to solve them.
This position requires either equivalent practical experience or a Bachelor’s degree in a related field.
Pay & Equity Pay Grade - P. Equity Grade - 13.
USA base pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000.
USA base pay range (all other U.S. states) per year: $200,000 - $250,000.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits.
Benefits
Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents.
Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family‑forming expenses.
Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
Employee Stock Purchase Plan – enables you to buy shares of affirm at a discount.
Remote Work Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmer in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
EEO Statement We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
In accordance with the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records.
Privacy Notice By clicking "Submit Application", you acknowledge that you have read affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
#J-18808-Ljbffr