DC Department of Human Resources
Program Support Specialist
DC Department of Human Resources, Washington, District of Columbia, us, 20022
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Program Support Specialist
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DC Department of Human Resources
Job Summary This position is in the Department of Housing and Community Development (DHCD), Rental Conversion and Sale Division (CASD). DHCD mission is to produce and preserve opportunities for affordable housing and economic development and to revitalize underserved communities in the District of Columbia. CASD administers the Rental Housing Conversion and Sale Act of 1980, as amended (D.C. Law 3-86) (the Conversion Act) and the Condominium Act of 1976 (D.C. Law 9-82) (the Condominium Act). The Conversion Act regulates, among other things: tenant opportunities to purchase rights, tenant first rights of refusal, offer of sale notices, notices of transfer and the conversion of property to cooperatives or condominiums. The Condominium Act regulates condominium formation and registration of condominium units before a developer may offer units to interested buyers. CASD also administers the Structural Defect Warranty Claim Program.
Duties and Responsibilities Evaluates procedures to improve operational efficiency and makes informed recommendations to improve program services. Reviews existing rules and regulations relative to the assigned office and recommends changes necessary for consistency and accuracy. Assists in improving effectiveness in meeting schedules, deadlines, priorities, and production goals. Reviews procedures, and devises means of improving, consolidating and/or standardizing administrative forms and procedures. Assists in planning and reviewing the day-to-day operation of the assigned division and informs the supervisor of the division workload, special activities, and any pending problems. Handles complaints and problems that are referred by program team staff, or as directed by the supervisor. Exercises judgement and discretion in determining whether to personally handle the situations for which no clearly defined authority or precedent exists, or to refer such matters to the supervisor. Coordinates and resolves general matters and other appropriate issues and projects related to the functional responsibilities of the program. Provides immediate and continuing support by briefing the supervisor on a variety of confidential matters pertaining to administrative operations, recommending courses of action, and keeping the supervisor informed of activities.
Explains specific requirements to individuals; identifies and resolves discrepancies that individuals may have related to program issues or documentation. Addresses complaints and problems of a complex nature that are referred by staff or as directed by the supervisor. Receives and reviews incoming correspondence, performs required research, and prepares appropriate replies. Maintains established databases and/or tracking systems, ensuring efficiency in tracking, filing and retrieval of official records, documents related to agency programs.
Qualifications and Education Specialized Experience
– Experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and this is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.
Licenses and Certifications None
Working Conditions / Environment Work is generally performed in an office setting.
Other Significant Facts Tour of Duty : Monday – Friday 8:15 a.m. – 4:45 p.m. (subject to change)
Pay Plan, Series, Grade:
CS-0301-11
Duration of Appointment:
Career Service – Regular Appointment
Promotion Potential:
No known promotion potential
Collective Bargaining Unit:
This position is in a collective bargaining unit represented by AFGE Local 2725 and you may be required to pay an agency service fee through an automatic payroll deduction.
Area of Consideration:
Open to the Public.
Position Destination:
This position has been deemed
Security Sensitive
under the guideline of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.
EEO Statement The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative
Industries Human Resources Services
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Program Support Specialist
role at
DC Department of Human Resources
Job Summary This position is in the Department of Housing and Community Development (DHCD), Rental Conversion and Sale Division (CASD). DHCD mission is to produce and preserve opportunities for affordable housing and economic development and to revitalize underserved communities in the District of Columbia. CASD administers the Rental Housing Conversion and Sale Act of 1980, as amended (D.C. Law 3-86) (the Conversion Act) and the Condominium Act of 1976 (D.C. Law 9-82) (the Condominium Act). The Conversion Act regulates, among other things: tenant opportunities to purchase rights, tenant first rights of refusal, offer of sale notices, notices of transfer and the conversion of property to cooperatives or condominiums. The Condominium Act regulates condominium formation and registration of condominium units before a developer may offer units to interested buyers. CASD also administers the Structural Defect Warranty Claim Program.
Duties and Responsibilities Evaluates procedures to improve operational efficiency and makes informed recommendations to improve program services. Reviews existing rules and regulations relative to the assigned office and recommends changes necessary for consistency and accuracy. Assists in improving effectiveness in meeting schedules, deadlines, priorities, and production goals. Reviews procedures, and devises means of improving, consolidating and/or standardizing administrative forms and procedures. Assists in planning and reviewing the day-to-day operation of the assigned division and informs the supervisor of the division workload, special activities, and any pending problems. Handles complaints and problems that are referred by program team staff, or as directed by the supervisor. Exercises judgement and discretion in determining whether to personally handle the situations for which no clearly defined authority or precedent exists, or to refer such matters to the supervisor. Coordinates and resolves general matters and other appropriate issues and projects related to the functional responsibilities of the program. Provides immediate and continuing support by briefing the supervisor on a variety of confidential matters pertaining to administrative operations, recommending courses of action, and keeping the supervisor informed of activities.
Explains specific requirements to individuals; identifies and resolves discrepancies that individuals may have related to program issues or documentation. Addresses complaints and problems of a complex nature that are referred by staff or as directed by the supervisor. Receives and reviews incoming correspondence, performs required research, and prepares appropriate replies. Maintains established databases and/or tracking systems, ensuring efficiency in tracking, filing and retrieval of official records, documents related to agency programs.
Qualifications and Education Specialized Experience
– Experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and this is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.
Licenses and Certifications None
Working Conditions / Environment Work is generally performed in an office setting.
Other Significant Facts Tour of Duty : Monday – Friday 8:15 a.m. – 4:45 p.m. (subject to change)
Pay Plan, Series, Grade:
CS-0301-11
Duration of Appointment:
Career Service – Regular Appointment
Promotion Potential:
No known promotion potential
Collective Bargaining Unit:
This position is in a collective bargaining unit represented by AFGE Local 2725 and you may be required to pay an agency service fee through an automatic payroll deduction.
Area of Consideration:
Open to the Public.
Position Destination:
This position has been deemed
Security Sensitive
under the guideline of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.
EEO Statement The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative
Industries Human Resources Services
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