The Planet Group
Cash & Credit Supervisor
Contract: 3–6 months, with potential for conversion.
Onsite for training, then Hybrid – Boston, MA 02115.
Hourly rate range: $28.50–$38.50/hr depending upon experience.
Must Haves
- High school diploma/GED required.
- 3+ years of experience in cash posting, cash reconciliations, and credit balance resolution.
- Healthcare/finance experience.
Preferred
- Bachelor's degree.
- Epic payment posting certification preferred.
Key Responsibilities
- Manage day-to-day cash posting and credit balance workflows, ensuring all payments are posted, reconciled, and maintained in compliance with payer and regulatory guidelines.
- Oversee processing of payment batches—including denials, contractual adjustments, and guarantor payments—and ensure all batches are balanced and closed on time.
- Review and analyze insurance payment details, verifying co-pays, deductibles, co‑insurance, adjustments, and denials to ensure accurate patient account balances.
- Lead efforts to resolve posting or cash balance discrepancies, ensuring issues and resolutions are fully documented for audit readiness.
- Monitor key performance indicators related to timeliness, accuracy, and backlogs, and provide training and guidance to improve team performance.
- Prepare and evaluate cash performance reports, offering insights on trends, gaps, and improvement opportunities while addressing escalated posting issues.
- Review and approve refund and retraction requests within established authority levels.