Navy Exchange
SUPERVISORY SALES ASSOCIATE - FULL TIME (35-40 HOURS) - CONSUMABLES DEPT. HOME S
Navy Exchange, San Diego, California, United States, 92189
Job Summary
As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and be able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.
Benefits
PAID ANNUAL AND SICK LEAVE
MEDICAL/DENTAL INSURANCE
FLEXIBLE SPENDING ACCOUNT
PENSION PLAN
401k SAVINGS PLAN
LIFE INSURANCE
TAX FREE SHOPPING PRIVILEGES
Duties and Responsibilities
Customer Service – Proactively engage and make a connection with customers; ask questions and listen to customer needs; direct customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card; provide premier customer service; cooperate and build positive inclusive and respectful relationships, take accountability for your own actions and outcomes.
Organization – Maintaining store appearance.
Sales – Cross‑selling products and knowing layout of the store; make suggestions to customer on latest trends and current promotions based on individual needs; upselling products; learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs; using a Point‑of‑Sales system processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer; completing various forms of paperwork, reports and reconciliation.
Inventory – Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed; may participate in periodic inventories; responsible for the security of cash, fixed assets and merchandise inventory; providing direction on assignments including prioritizing projects, tasks, managing merchandise and inventory.
Dependability – Adherence to assigned work schedule; accurate and complete follow‑through on work assignments.
Supervisory Requirements – Provides effective leadership, demonstrates ability to direct, train and motivate associates, sets a positive example; responsible for providing coaching and feedback timely and professionally; provide direction on work assignments, training to sales associates, provide input to Department Manager on associate performance; may open/close locations.
Other Duties as assigned.
Qualifications
Product Knowledge – Moderate level of knowledge of products merchandise; provide training documentation to sales associates on product features.
Experience – 1–2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
Communication Skills – Strong interpersonal and communication skills; ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals; ability to effectively communicate with customers, peers and management; ability to communicate on the telephone with proper etiquette.
Mathematical Skills – Basic math functions such as addition, subtraction, multiplication and division; ability to use a calculator and calculate percentages and ratios; must be able to make change in American monetary units.
Reasoning Ability – Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business; ability to work as part of a team and take initiative, independent of direct supervision; ability to defuse escalated exchanges and create win‑win situations.
Physical Demands / Work Environment This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision requirements include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending on location.
Other Skills Enthusiastic, friendly and energetic with a desire to provide outstanding service.
Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Substitution of Education for Experience Study completed at a college, university or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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Benefits
PAID ANNUAL AND SICK LEAVE
MEDICAL/DENTAL INSURANCE
FLEXIBLE SPENDING ACCOUNT
PENSION PLAN
401k SAVINGS PLAN
LIFE INSURANCE
TAX FREE SHOPPING PRIVILEGES
Duties and Responsibilities
Customer Service – Proactively engage and make a connection with customers; ask questions and listen to customer needs; direct customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card; provide premier customer service; cooperate and build positive inclusive and respectful relationships, take accountability for your own actions and outcomes.
Organization – Maintaining store appearance.
Sales – Cross‑selling products and knowing layout of the store; make suggestions to customer on latest trends and current promotions based on individual needs; upselling products; learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs; using a Point‑of‑Sales system processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer; completing various forms of paperwork, reports and reconciliation.
Inventory – Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed; may participate in periodic inventories; responsible for the security of cash, fixed assets and merchandise inventory; providing direction on assignments including prioritizing projects, tasks, managing merchandise and inventory.
Dependability – Adherence to assigned work schedule; accurate and complete follow‑through on work assignments.
Supervisory Requirements – Provides effective leadership, demonstrates ability to direct, train and motivate associates, sets a positive example; responsible for providing coaching and feedback timely and professionally; provide direction on work assignments, training to sales associates, provide input to Department Manager on associate performance; may open/close locations.
Other Duties as assigned.
Qualifications
Product Knowledge – Moderate level of knowledge of products merchandise; provide training documentation to sales associates on product features.
Experience – 1–2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
Communication Skills – Strong interpersonal and communication skills; ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals; ability to effectively communicate with customers, peers and management; ability to communicate on the telephone with proper etiquette.
Mathematical Skills – Basic math functions such as addition, subtraction, multiplication and division; ability to use a calculator and calculate percentages and ratios; must be able to make change in American monetary units.
Reasoning Ability – Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business; ability to work as part of a team and take initiative, independent of direct supervision; ability to defuse escalated exchanges and create win‑win situations.
Physical Demands / Work Environment This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision requirements include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending on location.
Other Skills Enthusiastic, friendly and energetic with a desire to provide outstanding service.
Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Substitution of Education for Experience Study completed at a college, university or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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