Navy Exchange
SUPERVISORY SALES ASSOCIATE - FULL TIME (35 - 40 HOURS) ELECTRONICS DEPT - NORTH
Navy Exchange, San Diego, California, United States, 92189
Job Summary
As a Supervisory Sales Associate you will be the face of our company to the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and articulate our purpose in an educational, insightful and professional manner. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities
Customer Service
Proactively engage and make a connection with customers. Ask questions and listen to customer’s needs. Direct customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card. Provide premier customer service. Cooperate and build positive inclusive and respectful relationships, take accountability for your own actions and outcomes. Organization
Maintain store appearance. Sales
Cross‑sell products and know layout of the store. Make suggestions to customer on latest trends and current promotions based on customer’s individual needs. Upsell products. Learn product features, keep up with the latest trends and leverage company tools and technology to confidently provide the customer with product knowledge specs. Use a Point‑of‑Sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer. Complete various forms of paperwork, reports and reconciliation. Inventory
Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories. Responsible for the security of cash, fixed assets and merchandise inventory. Provide direction on assignments including prioritizing projects, tasks, managing merchandise and inventory. Dependability
Adhere to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements
Provide effective leadership, demonstrate ability to direct, train and motivate associates, set a positive example. Responsible for providing coaching and feedback in a timely and professional manner. Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance. May open/close locations. Other duties as assigned. QUALIFICATIONS
Product Knowledge: Moderate level of knowledge of products merchandise. Provide training documentation to sales associates on product features. Experience: 1–2 years of Retail or relevant work experience required. 1 year of lead or supervisory experience preferred. Communication Skills: Strong interpersonal and communication skills. Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals. Mathematical Skills: Basic math functions such as addition, subtraction, multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability: Multi‑task while being attentive to customers and remaining flexible to the needs of the business. Teamwork: Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win‑win situations. PHYSICAL DEMANDS AND WORK ENVIRONMENT
This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS
Enthusiastic, friendly and energetic with a desire to provide outstanding service. WORK HOURS
Available to work a variety of hours which may include early mornings, evenings, weekends and holidays. Additional Notes
May work across multiple departments based upon business needs. The initial assignment is in the Electronics Department. Benefits
Paid annual and sick leave Medical/Dental insurance Flexible spending account Pension plan 401(k) savings plan Life insurance Tax‑free shopping privileges Experience Requirements
General Experience: 1 year of responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. Specialized Experience: 1 year of progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. Substitution of Education for Experience
Study completed in a college, university or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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As a Supervisory Sales Associate you will be the face of our company to the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and articulate our purpose in an educational, insightful and professional manner. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities
Customer Service
Proactively engage and make a connection with customers. Ask questions and listen to customer’s needs. Direct customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card. Provide premier customer service. Cooperate and build positive inclusive and respectful relationships, take accountability for your own actions and outcomes. Organization
Maintain store appearance. Sales
Cross‑sell products and know layout of the store. Make suggestions to customer on latest trends and current promotions based on customer’s individual needs. Upsell products. Learn product features, keep up with the latest trends and leverage company tools and technology to confidently provide the customer with product knowledge specs. Use a Point‑of‑Sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer. Complete various forms of paperwork, reports and reconciliation. Inventory
Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories. Responsible for the security of cash, fixed assets and merchandise inventory. Provide direction on assignments including prioritizing projects, tasks, managing merchandise and inventory. Dependability
Adhere to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements
Provide effective leadership, demonstrate ability to direct, train and motivate associates, set a positive example. Responsible for providing coaching and feedback in a timely and professional manner. Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance. May open/close locations. Other duties as assigned. QUALIFICATIONS
Product Knowledge: Moderate level of knowledge of products merchandise. Provide training documentation to sales associates on product features. Experience: 1–2 years of Retail or relevant work experience required. 1 year of lead or supervisory experience preferred. Communication Skills: Strong interpersonal and communication skills. Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals. Mathematical Skills: Basic math functions such as addition, subtraction, multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability: Multi‑task while being attentive to customers and remaining flexible to the needs of the business. Teamwork: Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win‑win situations. PHYSICAL DEMANDS AND WORK ENVIRONMENT
This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS
Enthusiastic, friendly and energetic with a desire to provide outstanding service. WORK HOURS
Available to work a variety of hours which may include early mornings, evenings, weekends and holidays. Additional Notes
May work across multiple departments based upon business needs. The initial assignment is in the Electronics Department. Benefits
Paid annual and sick leave Medical/Dental insurance Flexible spending account Pension plan 401(k) savings plan Life insurance Tax‑free shopping privileges Experience Requirements
General Experience: 1 year of responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. Specialized Experience: 1 year of progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. Substitution of Education for Experience
Study completed in a college, university or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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