King County, WA
Summary
King County Metro Transit's Bus Operations Division has an exciting opportunity for a project and process leader to fulfill the role of Senior Business Analyst. This position will be a crucial link between business needs and technology solutions, ensuring that our projects align with Metro's belief that transportation is a human right. The Bus Operations Division is committed to serving our customers with excellence and fostering an equitable and inclusive environment where all team members are valued, respected, and able to operate at their full potential.
We are looking for a leader who promotes and builds upon these values with a foundation in Business Intelligence and Statistical Analysis, division‑wide visual management system implementation, leadership, and project management with the ability to consistently apply an equity and continuous‑improvement mindset. The Senior Business Analyst is pivotal in understanding and analyzing business processes while championing equity, social justice, and inclusion within the organization.
The ideal candidate will thrive in a fast‑paced environment and be adept at managing multiple, competing priorities, while excelling in coaching, motivating, and unifying employees through building mutual respect and trust.
Key leadership traits include: motivated self‑starter with a can‑do attitude, lifelong learner, effective open‑minded communicator, adaptable to change, resilient, and open to feedback.
Job Duties
Lead the Business Intelligence and Statistical Analysis work while supporting the Bus Operations Division.
Own all business processes and documentation related to Business Intelligence and Statistical Analysis, including work request intake, backlog management, prioritization, task management, training, monitoring, and acceptance criteria.
Develop and implement a visual management system for the division, gathering requirements, creating dashboards or tier boards, performing statistical analysis, teaching teams daily board utilization, coaching leaders on Leader Standard Work, and conducting internal audits.
Lead the BI & SA team in gathering current state, defining requirements, and documenting complex data through stakeholder interviews, surveys, workshops, data extraction, and analysis.
Analyze data to draw insights and make data‑driven recommendations; experience with data visualization tools such as Power BI is highly desirable.
Lead and facilitate meetings, prepare agendas, coach presenters, manage action items, and ensure effective follow‑up.
Lead change management initiatives by developing and executing adoption strategies, communicating with stakeholders, providing training, and monitoring progress.
Act as a coach and leader, fostering collaboration and support.
Maintain high organization throughout the role.
Manage projects with detailed plans, timelines, risk assessments, and mitigation strategies.
Ensure exceptional customer service by engaging with customers and stakeholders, addressing concerns promptly, and providing effective solutions.
Create comprehensive documentation such as requirements specifications, use cases, data/process flow diagrams, business process models, and user stories.
Other duties as assigned.
Experience, Qualifications, Knowledge, Skills
Minimum bachelor's degree in Statistics, Business, Computer Science, or related technical field (preferred).
Three years of experience with statistical data analysis, reporting, and visualization, or equivalent education/experience.
Demonstrated ability to build teams, lead others, coach, mentor, and train adult learners.
Knowledge of Equity and Social Justice principles.
Advanced knowledge of analysis, design, development, and maintenance of complex business and data management systems.
Experience extracting and analyzing data, solving complex analytic problems, and making recommendations.
Knowledge of basic statistics and data analysis methods.
Effective verbal and written communication skills, including clear concise reports and presentations.
Experience with project management methodologies and tools.
Facilitation experience with small and large group meetings and workshops.
Ability to work with diverse backgrounds, breaking down barriers to communication and building collaborative relationships.
Strong customer service skills and knowledge.
Desirable Qualifications
Knowledge of process improvement methods such as Lean and Six Sigma.
Experience with data visualization tools such as Power BI or SQL.
Knowledge of group dynamics and change management methods.
Advanced knowledge of King County's administrative systems, policies, and procedures.
Experience working in a transit organization.
Experience designing and developing a Business Analyst Program.
Recruitment Information This recruitment will be used to fill one Career Service vacancy. An eligibility pool may be created for future vacancies. The pool will be retained for 12 months from establishment and may be extended at discretion of the hiring authority.
Questions? Contact Kam Kaur, Talent Advisor at kakaur@kingcounty.gov.
Supplemental Information Additional information required for the application is located in the supplemental questions section of the job bulletin.
To Apply Follow the application instructions carefully. If you need an alternate language or format, or require assistance with the application or assessment process, contact Kam Kaur at atkakaur@kingcounty.gov.
Required Application Materials
Online application through the careers site, including work history for at least the past 10 years.
Resume.
Cover letter highlighting how experience and skills align with responsibilities and articulating interest in the position.
Responses to all supplemental questions.
Selection Process Applications will be reviewed for clarity, thoroughness, competitiveness, and writing skills. Candidates may be asked to participate in panel interviews. Final scores may consider overall application materials, experience, and interview performance.
Work Schedule Regular business hours are 40 hours per week, Monday through Friday. Work outside these hours may occasionally be required. This position is classified as exempt under the FLSA and is not eligible for overtime. Flexible hours may be considered.
Work Location King Street Center, 201 S. Jackson St, Seattle, WA 98104. Employees may also need to visit any operating facility as business requires.
Telecommuting Requirement This hybrid role requires a combination of remote and onsite work at various King County facilities. Employees must reside in Washington state and be within reasonable distance to their King County worksite. The current requirement is at least one day per week in the office.
Union Status Professional & Technical Employees (PROTEC), Local 17.
Job Code 286206 (Business Analyst - Sr.)
Benefits
Medical, dental, and vision coverage options.
Life and disability insurance.
Retirement: pension plan and 457(b) deferred‑compensation plan.
Transportation program and ORCA transit pass.
12 paid holidays plus two personal holidays.
Generous vacation and paid sick leave.
Paid parental, family, medical, and volunteer leaves.
Flexible Spending Account.
Wellness programs.
Onsite activity centers.
Employee Giving Program.
Employee assistance programs.
Flexible schedules and telecommuting options.
Training and career development programs.
Equality, Diversity, and Inclusion Statement King County is an Equal Employment Opportunity Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.
#J-18808-Ljbffr
We are looking for a leader who promotes and builds upon these values with a foundation in Business Intelligence and Statistical Analysis, division‑wide visual management system implementation, leadership, and project management with the ability to consistently apply an equity and continuous‑improvement mindset. The Senior Business Analyst is pivotal in understanding and analyzing business processes while championing equity, social justice, and inclusion within the organization.
The ideal candidate will thrive in a fast‑paced environment and be adept at managing multiple, competing priorities, while excelling in coaching, motivating, and unifying employees through building mutual respect and trust.
Key leadership traits include: motivated self‑starter with a can‑do attitude, lifelong learner, effective open‑minded communicator, adaptable to change, resilient, and open to feedback.
Job Duties
Lead the Business Intelligence and Statistical Analysis work while supporting the Bus Operations Division.
Own all business processes and documentation related to Business Intelligence and Statistical Analysis, including work request intake, backlog management, prioritization, task management, training, monitoring, and acceptance criteria.
Develop and implement a visual management system for the division, gathering requirements, creating dashboards or tier boards, performing statistical analysis, teaching teams daily board utilization, coaching leaders on Leader Standard Work, and conducting internal audits.
Lead the BI & SA team in gathering current state, defining requirements, and documenting complex data through stakeholder interviews, surveys, workshops, data extraction, and analysis.
Analyze data to draw insights and make data‑driven recommendations; experience with data visualization tools such as Power BI is highly desirable.
Lead and facilitate meetings, prepare agendas, coach presenters, manage action items, and ensure effective follow‑up.
Lead change management initiatives by developing and executing adoption strategies, communicating with stakeholders, providing training, and monitoring progress.
Act as a coach and leader, fostering collaboration and support.
Maintain high organization throughout the role.
Manage projects with detailed plans, timelines, risk assessments, and mitigation strategies.
Ensure exceptional customer service by engaging with customers and stakeholders, addressing concerns promptly, and providing effective solutions.
Create comprehensive documentation such as requirements specifications, use cases, data/process flow diagrams, business process models, and user stories.
Other duties as assigned.
Experience, Qualifications, Knowledge, Skills
Minimum bachelor's degree in Statistics, Business, Computer Science, or related technical field (preferred).
Three years of experience with statistical data analysis, reporting, and visualization, or equivalent education/experience.
Demonstrated ability to build teams, lead others, coach, mentor, and train adult learners.
Knowledge of Equity and Social Justice principles.
Advanced knowledge of analysis, design, development, and maintenance of complex business and data management systems.
Experience extracting and analyzing data, solving complex analytic problems, and making recommendations.
Knowledge of basic statistics and data analysis methods.
Effective verbal and written communication skills, including clear concise reports and presentations.
Experience with project management methodologies and tools.
Facilitation experience with small and large group meetings and workshops.
Ability to work with diverse backgrounds, breaking down barriers to communication and building collaborative relationships.
Strong customer service skills and knowledge.
Desirable Qualifications
Knowledge of process improvement methods such as Lean and Six Sigma.
Experience with data visualization tools such as Power BI or SQL.
Knowledge of group dynamics and change management methods.
Advanced knowledge of King County's administrative systems, policies, and procedures.
Experience working in a transit organization.
Experience designing and developing a Business Analyst Program.
Recruitment Information This recruitment will be used to fill one Career Service vacancy. An eligibility pool may be created for future vacancies. The pool will be retained for 12 months from establishment and may be extended at discretion of the hiring authority.
Questions? Contact Kam Kaur, Talent Advisor at kakaur@kingcounty.gov.
Supplemental Information Additional information required for the application is located in the supplemental questions section of the job bulletin.
To Apply Follow the application instructions carefully. If you need an alternate language or format, or require assistance with the application or assessment process, contact Kam Kaur at atkakaur@kingcounty.gov.
Required Application Materials
Online application through the careers site, including work history for at least the past 10 years.
Resume.
Cover letter highlighting how experience and skills align with responsibilities and articulating interest in the position.
Responses to all supplemental questions.
Selection Process Applications will be reviewed for clarity, thoroughness, competitiveness, and writing skills. Candidates may be asked to participate in panel interviews. Final scores may consider overall application materials, experience, and interview performance.
Work Schedule Regular business hours are 40 hours per week, Monday through Friday. Work outside these hours may occasionally be required. This position is classified as exempt under the FLSA and is not eligible for overtime. Flexible hours may be considered.
Work Location King Street Center, 201 S. Jackson St, Seattle, WA 98104. Employees may also need to visit any operating facility as business requires.
Telecommuting Requirement This hybrid role requires a combination of remote and onsite work at various King County facilities. Employees must reside in Washington state and be within reasonable distance to their King County worksite. The current requirement is at least one day per week in the office.
Union Status Professional & Technical Employees (PROTEC), Local 17.
Job Code 286206 (Business Analyst - Sr.)
Benefits
Medical, dental, and vision coverage options.
Life and disability insurance.
Retirement: pension plan and 457(b) deferred‑compensation plan.
Transportation program and ORCA transit pass.
12 paid holidays plus two personal holidays.
Generous vacation and paid sick leave.
Paid parental, family, medical, and volunteer leaves.
Flexible Spending Account.
Wellness programs.
Onsite activity centers.
Employee Giving Program.
Employee assistance programs.
Flexible schedules and telecommuting options.
Training and career development programs.
Equality, Diversity, and Inclusion Statement King County is an Equal Employment Opportunity Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.
#J-18808-Ljbffr