Waccamaw Management, LLC
Assistant General Manager, Condominium
Waccamaw Management, LLC, Falls Church, Virginia, United States, 22042
Assistant General Manager, Condominium
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Waccamaw Management, LLC
The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The role is onsite and involves assisting the General Manager with office, administrative, and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service are essential.
Daily Responsibilities
Assist General Manager with implementation of board policy and directives within the scope of the management agreement. Work with the board on strategic initiatives, policy governance, and association projects.
Walk and inspect property, ensuring it is well maintained and HOA Code, compliance, rules, and regulations are adhered to.
Issue violation letters to homeowners and follow up to ensure correction.
Meet and greet homeowners, residents, board members, maintenance vendors, and contractors.
Research and respond to inquiries in person, by phone, and email.
Activate and issue pool passes, parking passes, and key FOBS.
Receive, sort, log, and distribute mail and packages.
Enter and update data in the database; record and track documents.
Assist in creating and managing budgets; review financial reports, interpret balance sheet, income statement, operating expenses, and reserves.
Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors onsite.
Assist in preparing board packages; coordinate and schedule monthly and annual board meetings.
Create and send weekly mass communications by mail and email to homeowners about maintenance, HOA guidelines, and community events.
Assist homeowners in completing architectural review forms and follow up on board decisions.
Assist with other projects as assigned.
Requirements
2+ years of experience in the community association, multifamily, or hospitality industries.
Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with homeowner requests.
Willingness to obtain and maintain CMCA, AMS, or PCAM; company paid.
Customer‑service driven and team oriented.
Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
Excellent written and spoken communication skills and conflict resolution techniques.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Business Consulting and Services
In addition to the above, the assistant general manager must be willing to serve in a customer‑centered role and collaborate across multiple teams. Eligible candidates will be evaluated based on experience, knowledge, and fit for our culture.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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–
Waccamaw Management, LLC
The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The role is onsite and involves assisting the General Manager with office, administrative, and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service are essential.
Daily Responsibilities
Assist General Manager with implementation of board policy and directives within the scope of the management agreement. Work with the board on strategic initiatives, policy governance, and association projects.
Walk and inspect property, ensuring it is well maintained and HOA Code, compliance, rules, and regulations are adhered to.
Issue violation letters to homeowners and follow up to ensure correction.
Meet and greet homeowners, residents, board members, maintenance vendors, and contractors.
Research and respond to inquiries in person, by phone, and email.
Activate and issue pool passes, parking passes, and key FOBS.
Receive, sort, log, and distribute mail and packages.
Enter and update data in the database; record and track documents.
Assist in creating and managing budgets; review financial reports, interpret balance sheet, income statement, operating expenses, and reserves.
Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors onsite.
Assist in preparing board packages; coordinate and schedule monthly and annual board meetings.
Create and send weekly mass communications by mail and email to homeowners about maintenance, HOA guidelines, and community events.
Assist homeowners in completing architectural review forms and follow up on board decisions.
Assist with other projects as assigned.
Requirements
2+ years of experience in the community association, multifamily, or hospitality industries.
Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with homeowner requests.
Willingness to obtain and maintain CMCA, AMS, or PCAM; company paid.
Customer‑service driven and team oriented.
Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
Excellent written and spoken communication skills and conflict resolution techniques.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Business Consulting and Services
In addition to the above, the assistant general manager must be willing to serve in a customer‑centered role and collaborate across multiple teams. Eligible candidates will be evaluated based on experience, knowledge, and fit for our culture.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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