The Giant Bullseye
Senior Product Manager – API Integrations & Technical Support (Healthcare Payer)
The Giant Bullseye, Saint Louis, Missouri, United States, 63146
Position Summary
We are seeking a
Senior Product Manager
to lead the strategy, design, and execution of enterprise
API integrations
and
technical support solutions
across our healthcare payer ecosystem. This individual will play a key role in enabling secure, scalable, and standards‑based interoperability between internal systems, provider networks, third‑party platforms, and regulatory agencies.
This role demands a deep understanding of
API lifecycle management ,
healthcare data standards (e.g., HL7, FHIR, X12) , and
enterprise integration strategies , combined with strong leadership and cross‑functional collaboration skills. The ideal candidate will have experience delivering technical solutions in complex healthcare payer environments, with a focus on performance, reliability, and supportability.
Key Responsibilities
Lead the
product lifecycle
for API integration capabilities — from strategy and roadmap definition through development, deployment, and ongoing support.
Define and maintain
API product specifications , data models, standards, and usage documentation to enable secure and consistent integrations across payer platforms.
Partner with engineering, architecture, data governance, and business stakeholders to
map source systems and data requirements
to external and internal integration needs.
Drive alignment between
business requirements
(e.g., provider access, claims integration, eligibility checks) and
technical delivery , ensuring APIs meet the performance, security, and compliance needs of a healthcare organization.
Collaborate with technical support teams to define and evolve
API error handling ,
monitoring ,
versioning , and
issue resolution protocols .
Lead
technical support strategy
for APIs, ensuring partners and developers have the tools, documentation, and guidance needed for successful integration.
Work with analytics and engineering teams to analyze
API usage patterns , identify performance issues or opportunities, and define KPIs for platform reliability and customer satisfaction.
Facilitate
cross‑functional planning and agile execution , including backlog grooming, sprint prioritization, and go‑to‑market readiness.
Support enterprise interoperability and compliance initiatives (e.g., CMS Interoperability Rule, TEFCA) by managing APIs and integrations aligned with regulatory requirements.
Required Qualifications
7+ years of experience in
product management or technical product leadership , including 3+ years specifically focused on
APIs and system integrations
in a
healthcare payer
or similarly complex, regulated environment.
Strong understanding of
payer business domains , including
claims processing ,
eligibility and enrollment ,
provider systems , and
EHR/EMR integration .
Proven ability to write or review
API specifications and documentation
(e.g., Swagger/OpenAPI), data models, and integration guides.
Experience with
data mapping , source‑to‑target documentation, and working with
enterprise data teams
to align API functionality to source systems.
Deep familiarity with
RESTful API design , API lifecycle management, and platforms like
Apigee, Mulesoft, AWS API Gateway , or equivalent.
Strong understanding of
FHIR, HL7, X12 , and other healthcare interoperability standards.
Ability to analyze and report on technical issues, usage trends, and integration KPIs.
Excellent collaboration and communication skills; ability to interface effectively with engineers, business teams, and external partners.
Hands‑on experience supporting
technical troubleshooting and resolution
for partner or internal developer API issues.
Education
Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or a related field required.
Master’s degree or certifications in Product Management, Healthcare IT, or Cloud/Integration Platforms preferred.
Preferred Experience
Experience working with or integrating
provider portals ,
clearinghouses , or
EHR platforms
(e.g., Epic, Cerner).
Knowledge of
CMS interoperability regulations ,
ONC guidelines , and payer data exchange requirements.
Familiarity with
service‑level management
for APIs, including uptime SLAs, support tiers, and incident response.
Prior involvement in
modernizing legacy systems
or leading
digital transformation initiatives
in payer environments.
#J-18808-Ljbffr
Senior Product Manager
to lead the strategy, design, and execution of enterprise
API integrations
and
technical support solutions
across our healthcare payer ecosystem. This individual will play a key role in enabling secure, scalable, and standards‑based interoperability between internal systems, provider networks, third‑party platforms, and regulatory agencies.
This role demands a deep understanding of
API lifecycle management ,
healthcare data standards (e.g., HL7, FHIR, X12) , and
enterprise integration strategies , combined with strong leadership and cross‑functional collaboration skills. The ideal candidate will have experience delivering technical solutions in complex healthcare payer environments, with a focus on performance, reliability, and supportability.
Key Responsibilities
Lead the
product lifecycle
for API integration capabilities — from strategy and roadmap definition through development, deployment, and ongoing support.
Define and maintain
API product specifications , data models, standards, and usage documentation to enable secure and consistent integrations across payer platforms.
Partner with engineering, architecture, data governance, and business stakeholders to
map source systems and data requirements
to external and internal integration needs.
Drive alignment between
business requirements
(e.g., provider access, claims integration, eligibility checks) and
technical delivery , ensuring APIs meet the performance, security, and compliance needs of a healthcare organization.
Collaborate with technical support teams to define and evolve
API error handling ,
monitoring ,
versioning , and
issue resolution protocols .
Lead
technical support strategy
for APIs, ensuring partners and developers have the tools, documentation, and guidance needed for successful integration.
Work with analytics and engineering teams to analyze
API usage patterns , identify performance issues or opportunities, and define KPIs for platform reliability and customer satisfaction.
Facilitate
cross‑functional planning and agile execution , including backlog grooming, sprint prioritization, and go‑to‑market readiness.
Support enterprise interoperability and compliance initiatives (e.g., CMS Interoperability Rule, TEFCA) by managing APIs and integrations aligned with regulatory requirements.
Required Qualifications
7+ years of experience in
product management or technical product leadership , including 3+ years specifically focused on
APIs and system integrations
in a
healthcare payer
or similarly complex, regulated environment.
Strong understanding of
payer business domains , including
claims processing ,
eligibility and enrollment ,
provider systems , and
EHR/EMR integration .
Proven ability to write or review
API specifications and documentation
(e.g., Swagger/OpenAPI), data models, and integration guides.
Experience with
data mapping , source‑to‑target documentation, and working with
enterprise data teams
to align API functionality to source systems.
Deep familiarity with
RESTful API design , API lifecycle management, and platforms like
Apigee, Mulesoft, AWS API Gateway , or equivalent.
Strong understanding of
FHIR, HL7, X12 , and other healthcare interoperability standards.
Ability to analyze and report on technical issues, usage trends, and integration KPIs.
Excellent collaboration and communication skills; ability to interface effectively with engineers, business teams, and external partners.
Hands‑on experience supporting
technical troubleshooting and resolution
for partner or internal developer API issues.
Education
Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or a related field required.
Master’s degree or certifications in Product Management, Healthcare IT, or Cloud/Integration Platforms preferred.
Preferred Experience
Experience working with or integrating
provider portals ,
clearinghouses , or
EHR platforms
(e.g., Epic, Cerner).
Knowledge of
CMS interoperability regulations ,
ONC guidelines , and payer data exchange requirements.
Familiarity with
service‑level management
for APIs, including uptime SLAs, support tiers, and incident response.
Prior involvement in
modernizing legacy systems
or leading
digital transformation initiatives
in payer environments.
#J-18808-Ljbffr