Bowman Williams
Service Desk Engineer Level 2 (Managed Service Provider)
Bowman Williams, Santa Ana, California, United States, 92725
Service Desk Engineer Level 2 (Managed Service Provider)
1 day ago Be among the first 25 applicants
Base pay range $60,000.00/yr - $70,000.00/yr
Senior Business Operations Manager & Cloud Recruiter at Bowman Williams Join a well-established Cloud and Managed Services Provider that has been serving Orange County businesses since 1995. We help organizations modernize their IT through secure, scalable, and innovative technology solutions. Our team combines deep technical expertise with a fun, fast-paced, and service-oriented culture where every day brings new challenges and opportunities to grow.
We are seeking a
Level 2 Service Desk Engineer
who can balance technical skill with excellent customer service. You will support Microsoft and Windows environments, resolve escalated issues from Tier 1 technicians, and assist with light projects involving Azure, VMware, and SonicWall. This role offers a mix of hands‑on troubleshooting, system administration, and collaborative project work in a supportive, team‑driven environment.
Key Responsibilities
Provide advanced IT support across Microsoft technologies including Windows Server, Exchange, Office 365, and Azure
Troubleshoot and resolve escalated desktop, server, and network issues for multiple clients
Configure and maintain VMware environments and virtual servers
Set up and troubleshoot SonicWall firewalls, routers, and switches
Assist with cloud migrations and infrastructure upgrades
Perform workstation, printer, and peripheral installations and maintenance
Support remote access technologies including VPN and Terminal Services
Collaborate with team members to document solutions and ensure efficient service delivery
Technical Skills
Windows Server, Active Directory, DHCP, DNS, and Group Policy
Office 365 and Azure Entra ID management
VMware administration and virtual environment configuration
Networking, WAN/LAN connectivity, VPN, and security troubleshootingSonicWall firewall configuration and management
Knowledge of backup and disaster recovery solutions
What You Bring
1+ year(s) of MSP experience required
Strong troubleshooting skills across servers, desktops, and networks
Excellent communication and customer service skills
A collaborative mindset with a desire to learn and grow within an established MSP
Health, vision, and dental insurance
401(k) with company match
Certification and training reimbursement
Ability to WFH after onboarding
Supportive, team‑oriented environment with room for professional growth
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industry IT Services and IT Consulting
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Base pay range $60,000.00/yr - $70,000.00/yr
Senior Business Operations Manager & Cloud Recruiter at Bowman Williams Join a well-established Cloud and Managed Services Provider that has been serving Orange County businesses since 1995. We help organizations modernize their IT through secure, scalable, and innovative technology solutions. Our team combines deep technical expertise with a fun, fast-paced, and service-oriented culture where every day brings new challenges and opportunities to grow.
We are seeking a
Level 2 Service Desk Engineer
who can balance technical skill with excellent customer service. You will support Microsoft and Windows environments, resolve escalated issues from Tier 1 technicians, and assist with light projects involving Azure, VMware, and SonicWall. This role offers a mix of hands‑on troubleshooting, system administration, and collaborative project work in a supportive, team‑driven environment.
Key Responsibilities
Provide advanced IT support across Microsoft technologies including Windows Server, Exchange, Office 365, and Azure
Troubleshoot and resolve escalated desktop, server, and network issues for multiple clients
Configure and maintain VMware environments and virtual servers
Set up and troubleshoot SonicWall firewalls, routers, and switches
Assist with cloud migrations and infrastructure upgrades
Perform workstation, printer, and peripheral installations and maintenance
Support remote access technologies including VPN and Terminal Services
Collaborate with team members to document solutions and ensure efficient service delivery
Technical Skills
Windows Server, Active Directory, DHCP, DNS, and Group Policy
Office 365 and Azure Entra ID management
VMware administration and virtual environment configuration
Networking, WAN/LAN connectivity, VPN, and security troubleshootingSonicWall firewall configuration and management
Knowledge of backup and disaster recovery solutions
What You Bring
1+ year(s) of MSP experience required
Strong troubleshooting skills across servers, desktops, and networks
Excellent communication and customer service skills
A collaborative mindset with a desire to learn and grow within an established MSP
Health, vision, and dental insurance
401(k) with company match
Certification and training reimbursement
Ability to WFH after onboarding
Supportive, team‑oriented environment with room for professional growth
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industry IT Services and IT Consulting
#J-18808-Ljbffr