AI-Powered CX Operations Lead for Scalable SaaS

A leading biotech company in San Francisco is seeking a CX Operations Manager to enhance customer experience processes. This role involves collaborating with various teams to manage CX tools, drive automation initiatives, and maintain key metrics. The ideal candidate has 5+ years in SaaS Customer Experience/Operations, is proficient with tools like Salesforce and Gainsight, and has a data-driven mindset. A flexible hybrid work arrangement is offered, prioritizing in-office collaboration three days a week. #J-18808-Ljbffr