AI-Powered CX Operations Lead for Scalable SaaS

A biotech software company in Boston is looking for a CX Operations Manager to enhance customer experience processes and systems. You will lead initiatives across pre-sales, implementation, and customer success phases. Ideal candidates have over 5 years in high-growth SaaS operations, experience with tools like Salesforce and Gainsight, and strong data reporting skills. This role includes a flexible hybrid work arrangement and competitive compensation, including numerous benefits and a focus on diversity. #J-18808-Ljbffr