EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Huntsville, Alabama, United States, 35824
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. Join EY and help to build a better working world.
Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Ability to drive and support sales activities alongside EY pursuit teams, demonstrating how EY services solve client challenges – includes proposal development, engagement estimates, and sales presentations.
Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources.
Excellent business acumen and conflict resolution skills.
Provide guidance and industry leading practice expertise for ServiceNow service management implementations across business functions.
Ability to analyze a company’s service management functional capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Ability to create high quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4-year degree); Master’s degree preferred.
Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience.
5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise.
Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
Experience leading teams and supervising others.
A driver's license valid in the U.S (United States).
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You will also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders.
What We Offer You
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Seniority level Mid-Senior level
Employment type Full-time
Job function
Information Technology
Professional Services
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
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At EY, we’re all in to shape your future with confidence. Join EY and help to build a better working world.
Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Ability to drive and support sales activities alongside EY pursuit teams, demonstrating how EY services solve client challenges – includes proposal development, engagement estimates, and sales presentations.
Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources.
Excellent business acumen and conflict resolution skills.
Provide guidance and industry leading practice expertise for ServiceNow service management implementations across business functions.
Ability to analyze a company’s service management functional capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Ability to create high quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4-year degree); Master’s degree preferred.
Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience.
5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise.
Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
Experience leading teams and supervising others.
A driver's license valid in the U.S (United States).
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You will also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders.
What We Offer You
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Seniority level Mid-Senior level
Employment type Full-time
Job function
Information Technology
Professional Services
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
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