Maryland
STAFF SALESFORCE ENGINEER (Repost) (PROGRAM MANAGER SENIOR III) - #25-005484-001
Maryland, Baltimore, Maryland, United States, 21276
Introduction
Maryland Family and Medical Leave Insurance (FAMLI) makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public‑facing service. We’re in the early stages of building something as big and as far‑reaching as unemployment insurance or a new health department. Our Digital Services team brings a modern and cross‑disciplinary approach to creating, launching, and continuously improving the digital services powering paid leave in Maryland. The team is responsible for providing human‑centered experiences to workers who need to take paid leave, employers who need to provide paid leave, and FAMLI staff who process claims and provide direct support to the public. This is a greenfield program and a rare chance to build a digital service from the ground up for the people of Maryland. Our Staff Engineers are at the forefront of modernizing how the state approaches digital services delivery, helping define the standards and practices for future projects. This is a career‑defining civic tech opportunity to transform digital services for the State of Maryland. This role is 100% remote. Resumes are acceptable as additional information, however, the application must be completed or it will be subject to rejection.
GRADE 25
LOCATION OF POSITION 100 S. Charles St Baltimore, MD 21201
Main Purpose of Job The Staff Salesforce Engineer reports to the Director of Engineering within the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor. The Staff Salesforce Engineer manages Salesforce development and configuration for the FAMLI division. The Salesforce Staff Engineer works closely with our cross‑functional vendor teams and workstream leads to ensure that our configuration of Salesforce meets the needs of the program and integrates effectively into the larger ecosystem of FAMLI digital services.
POSITION DUTIES Provides technical expertise to implement reliable, scalable, and secure Salesforce solutions. Works closely and collaboratively with workstream leads, the Customer Services team, and vendor teams to design and implement Salesforce solutions to meet program needs. Maintains technical direction and standards for Salesforce configuration, custom development, and integrations between Salesforce and other FAMLI applications. Works closely and collaboratively with Staff Engineers to identify and develop solutions that work within and improve the existing FAMLI technology and services ecosystem. Provides technical expertise to design and implement maintainable Salesforce solutions that favor out‑of‑the‑box Salesforce functionality over custom development. Reviews and approves Salesforce configuration, integration, and development work from staff and contractors. Contributes to documentation, deployment processes, tests, performance, and security. Conducts technical discovery to understand the engineering risks and opportunities to inform the technical direction of FAMLI’s services.
MINIMUM QUALIFICATIONS
6 years of software development experience
4 years of Salesforce development experience (Apex, Lightning Web Components, data integrations)
1 year of experience working with Salesforce Public Sector Solutions
DESIRED OR PREFERRED QUALIFICATIONS
Experience building data integrations between Salesforce and other applications
Experience with Benefit Management in Salesforce Public Sector Solutions
Experience leading teams and/or projects
Experience working closely with Product Management or Product Owners to make difficult decisions about feature prioritization
Experience in providing thoughtful, clear, and constructive code review
Excellent collaborator
Excited about solving complex human and organizational issues
Organized person with experience coordinating complex projects
Great at delegating ownership to capable people
SPECIAL REQUIREMENTS All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS All information concerning the qualifications, including any required documentation, must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview. A resume and cover letter must be included for this position. Please upload one Word or PDF file that includes your combined resume and cover letter using the “Transcript” upload function or via the JobAps “Other” tab.
EXAMINATION PROCESS The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.
BENEFITS
Flexible hours and hybrid teleworking
Paid holidays (12–13 per year)
Generous paid leave package (annual, sick, personal, and compensatory leave)
State Pension (defined benefit plan)
Tax‑deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
FURTHER INSTRUCTIONS The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767‑4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via email, mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD‑214. The paper application must be received by 5 PM, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION. Completed applications, required documentation, and any required addendums may be mailed to: Maryland Department of Labor/ Office of Administration Attn: Mercedes Peterman #25-005484-0016 100 S. Charles Street, Tower 1 Suite 5000 Baltimore, MD 21201. The MD State Application Form can be found online. Please contact: Mercedes.peterman2@maryland.gov for additional information concerning the recruitment.
Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
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GRADE 25
LOCATION OF POSITION 100 S. Charles St Baltimore, MD 21201
Main Purpose of Job The Staff Salesforce Engineer reports to the Director of Engineering within the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor. The Staff Salesforce Engineer manages Salesforce development and configuration for the FAMLI division. The Salesforce Staff Engineer works closely with our cross‑functional vendor teams and workstream leads to ensure that our configuration of Salesforce meets the needs of the program and integrates effectively into the larger ecosystem of FAMLI digital services.
POSITION DUTIES Provides technical expertise to implement reliable, scalable, and secure Salesforce solutions. Works closely and collaboratively with workstream leads, the Customer Services team, and vendor teams to design and implement Salesforce solutions to meet program needs. Maintains technical direction and standards for Salesforce configuration, custom development, and integrations between Salesforce and other FAMLI applications. Works closely and collaboratively with Staff Engineers to identify and develop solutions that work within and improve the existing FAMLI technology and services ecosystem. Provides technical expertise to design and implement maintainable Salesforce solutions that favor out‑of‑the‑box Salesforce functionality over custom development. Reviews and approves Salesforce configuration, integration, and development work from staff and contractors. Contributes to documentation, deployment processes, tests, performance, and security. Conducts technical discovery to understand the engineering risks and opportunities to inform the technical direction of FAMLI’s services.
MINIMUM QUALIFICATIONS
6 years of software development experience
4 years of Salesforce development experience (Apex, Lightning Web Components, data integrations)
1 year of experience working with Salesforce Public Sector Solutions
DESIRED OR PREFERRED QUALIFICATIONS
Experience building data integrations between Salesforce and other applications
Experience with Benefit Management in Salesforce Public Sector Solutions
Experience leading teams and/or projects
Experience working closely with Product Management or Product Owners to make difficult decisions about feature prioritization
Experience in providing thoughtful, clear, and constructive code review
Excellent collaborator
Excited about solving complex human and organizational issues
Organized person with experience coordinating complex projects
Great at delegating ownership to capable people
SPECIAL REQUIREMENTS All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS All information concerning the qualifications, including any required documentation, must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview. A resume and cover letter must be included for this position. Please upload one Word or PDF file that includes your combined resume and cover letter using the “Transcript” upload function or via the JobAps “Other” tab.
EXAMINATION PROCESS The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.
BENEFITS
Flexible hours and hybrid teleworking
Paid holidays (12–13 per year)
Generous paid leave package (annual, sick, personal, and compensatory leave)
State Pension (defined benefit plan)
Tax‑deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
FURTHER INSTRUCTIONS The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767‑4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via email, mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD‑214. The paper application must be received by 5 PM, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION. Completed applications, required documentation, and any required addendums may be mailed to: Maryland Department of Labor/ Office of Administration Attn: Mercedes Peterman #25-005484-0016 100 S. Charles Street, Tower 1 Suite 5000 Baltimore, MD 21201. The MD State Application Form can be found online. Please contact: Mercedes.peterman2@maryland.gov for additional information concerning the recruitment.
Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.
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