Customer Service Representative Job at Bradley's Golf Cars, LLC in Wildwood

Job Summary

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, be detail-oriented, and capable of handling multiple tasks efficiently. Bilingual abilities and experience in call center environments are highly valued. This position offers an opportunity to develop your skills in a dynamic and supportive environment, contributing directly to our company's success.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat channels
• Provide accurate information about products and services, assisting customers with their needs
• Process orders, returns, and exchanges with attention to detail and accuracy
• Maintain up-to-date customer records through data entry in CRM systems
• Handle cash transactions accurately when applicable
• Follow up with customers to ensure issues are resolved satisfactorily
• Support outbound calling campaigns to promote products or gather customer feedback
• Collaborate with team members to improve service quality and resolve complex issues
• Utilize Microsoft Office tools for documentation and reporting purposes
• Demonstrate excellent phone etiquette and communication skills at all times

Skills

• Multilingual abilities are a strong plus; bilingual proficiency in English and other languages is preferred
• Proven experience in customer support or call center roles is advantageous
• Strong communication skills with the ability to convey information clearly and professionally
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills
• Experience with data entry, analysis skills, and cash handling procedures
• Ability to manage multiple tasks efficiently while maintaining attention to detail
• Outbound calling experience is desirable but not required
• Excellent phone etiquette and interpersonal skills to foster positive client relationships
• Ability to adapt quickly to new systems and processes

This position is an excellent opportunity for individuals passionate about delivering outstanding customer service while developing valuable professional skills in a supportive environment.

Job Types: Full-time, Part-time

Pay: $ $17.00 per hour

Expected hours: No more than 40 per week

Work Location: In person