State of Maryland
EBT Specialist IT FUNCTIONAL ANALYST II
State of Maryland, Baltimore, Maryland, United States
Overview
Join to apply for the
EBT Specialist IT FUNCTIONAL ANALYST II
role at
State of Maryland . The Maryland Department of Human Services (DHS) is a team of more than 5,000 employees dedicated to positively changing the lives of over 1 million Marylanders each year by providing economic support, preventive services, and caring for children and adults. Position Duties
This emergency‑essential position provides critical system and program support for the Department of Human Services' Electronic Benefits Transfer (EBT) system, serving all 24 local Departments of Social Services and Baltimore City. Responsibilities include: In Maryland, this is an emergency‑essential position. You may be needed to work long and irregular hours with little or no notice, on call, and in an emergency, including weekends, holidays, and after‑hours support as needed. Provides first‑level system assistance to all EPPIC users throughout the state, guiding local department staff in operational processes. Compiles data in response to EBT data requests from DHS administration or other agencies/organizations. Reviews and resolves EBT system issues (Incidents) assigned to the EBT Office via JIRA, originating from the OTHS System Support Level I Help Desk. Notifies USDA/FNS and DHS OIG of potential retailer and customer fraud. Minimum Qualifications
Applicants must meet all minimum qualifications to be considered. Experience: Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms. Desired Qualifications
One year experience working with Family Investment Administration. One year of project management experience in IT systems. One year of experience working with Microsoft Office Suite or Google Workspace. One year of experience overseeing program/system functions. Benefits
As an employee of the State of Maryland, you will have access to outstanding benefits, including health insurance, dental, and vision plans offered at a low cost. Additional benefits include: Personal Leave – six (6) personnel days annually. Annual Leave – ten (10) days per year. Sick Leave – fifteen (15) days per year. Parental Leave – up to sixty (60) days of paid parental leave. Holidays – at least twelve (12) holidays per year. Pension – State employee pension credits. Positions may be eligible for telework. Application Instructions
Online applications are strongly preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201. Email: dontia.walker@maryland.gov Phone: 410‑767‑7147. The paper application must be received by 5 PM on the closing date. For questions or technical assistance with the online system, contact the MD Department of Budget and Management, Recruitment and Examination Division at 410‑767‑4850 or Application.Help@maryland.gov. As an equal‑opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. Bilingual applicants and people with disabilities are encouraged to apply. Veterans are thanked for their service to our country and encouraged to apply.
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Join to apply for the
EBT Specialist IT FUNCTIONAL ANALYST II
role at
State of Maryland . The Maryland Department of Human Services (DHS) is a team of more than 5,000 employees dedicated to positively changing the lives of over 1 million Marylanders each year by providing economic support, preventive services, and caring for children and adults. Position Duties
This emergency‑essential position provides critical system and program support for the Department of Human Services' Electronic Benefits Transfer (EBT) system, serving all 24 local Departments of Social Services and Baltimore City. Responsibilities include: In Maryland, this is an emergency‑essential position. You may be needed to work long and irregular hours with little or no notice, on call, and in an emergency, including weekends, holidays, and after‑hours support as needed. Provides first‑level system assistance to all EPPIC users throughout the state, guiding local department staff in operational processes. Compiles data in response to EBT data requests from DHS administration or other agencies/organizations. Reviews and resolves EBT system issues (Incidents) assigned to the EBT Office via JIRA, originating from the OTHS System Support Level I Help Desk. Notifies USDA/FNS and DHS OIG of potential retailer and customer fraud. Minimum Qualifications
Applicants must meet all minimum qualifications to be considered. Experience: Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms. Desired Qualifications
One year experience working with Family Investment Administration. One year of project management experience in IT systems. One year of experience working with Microsoft Office Suite or Google Workspace. One year of experience overseeing program/system functions. Benefits
As an employee of the State of Maryland, you will have access to outstanding benefits, including health insurance, dental, and vision plans offered at a low cost. Additional benefits include: Personal Leave – six (6) personnel days annually. Annual Leave – ten (10) days per year. Sick Leave – fifteen (15) days per year. Parental Leave – up to sixty (60) days of paid parental leave. Holidays – at least twelve (12) holidays per year. Pension – State employee pension credits. Positions may be eligible for telework. Application Instructions
Online applications are strongly preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201. Email: dontia.walker@maryland.gov Phone: 410‑767‑7147. The paper application must be received by 5 PM on the closing date. For questions or technical assistance with the online system, contact the MD Department of Budget and Management, Recruitment and Examination Division at 410‑767‑4850 or Application.Help@maryland.gov. As an equal‑opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. Bilingual applicants and people with disabilities are encouraged to apply. Veterans are thanked for their service to our country and encouraged to apply.
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