California Department of Industrial Relations
Public Information Investigator
California Department of Industrial Relations, San Francisco, California, United States, 94199
Public Information Investigator
Join to apply for the
Public Information Investigator
role at
California Department of Industrial Relations .
Pay Range This range is provided by the California Department of Industrial Relations. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Description and Duties Are you excited to start a career with a dynamic State Agency? Do you have a talent for performing efficiently in a fast‑paced environment? Do you enjoy flexibility and learning new things? Then look no further and apply NOW.
The Labor Commissioner's Office is comprised of exceptional individuals just like YOU, who contribute to our Agency's goals and success. We celebrate diversity and inclusion, and we are committed to providing guidance, encouragement, and support to our team members to enrich their work and our ability to combat wage theft and put earned wages into the pockets of California workers.
The Public Information Unit (PIU) is the subject matter expert in various Labor Commissioner’s Office (LCO) program areas to interview and provide dedicated consultation services to the public on the phone or in‑person (walk‑in assistance or appointments) at a local district office regarding newly filed claims, applications and/or reports of labor law violations.
The PIU prepares and completes referrals and recommendations to the relevant program area to further process the claim, complaint, report or application filed. The PIU also coordinates and leads intake workshops or clinics.
Under the supervision of a Deputy Labor Commissioner III (Senior Deputy) or designee, the incumbent conducts intake consultation assessments with the public for various programs within the LCO. The role is crucial in the initial stages of public engagement during the intake process to ensure a smooth transition for those seeking guidance and assistance on submitting claims, complaints, applications, and/or reports filed by the public.
The incumbent will develop and prepare documented referrals to other units, educate the public on labor laws, and apply theories to assess violations on the liable employers in various claim and report processing.
The Industrial Relations Representative (IRR) classification has been renamed to Labor Compliance Representative (LCR). A new exam was issued on December 15, 2025. Previous IRR exam eligibility is no longer valid. Applicants must take and pass the new LCR exam to be eligible for appointment.
This posting may be used to fill future vacancies in accordance with 2 CCR 249.3.
Eligibility To be considered for this LCR job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility.
To take the exam and gain employment list eligibility, please visit the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4735.
Utilize Spanish language proficiencies to communicate with monolingual parties, witnesses, stakeholders when Spanish is the primary language. If you are using education to meet one of the patterns of the minimum qualifications, please submit a copy of your degree or transcripts with your application package.
Working Conditions The position is located at 455 Golden Gate Ave., 10th Floor, San Francisco, CA 94102.
High‑volume, fast‑paced office that handles wage claims and consistently interfaces with the public. May travel to assist other offices with conducting conferences. The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday.
Special Requirements The position requires fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
A Statement of Qualifications (SOQ) is required. As part of the required application packet, interested applicants must submit an SOQ with their application. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. SOQ must be typed and be no more than one page in length. Resumes and/or cover letters DO NOT take the place of the SOQ.
Applications received without an SOQ that do not include a response to the following questions will not receive further consideration and will be excluded from the hiring process.
Can you describe a time when you used your Spanish language skills to assist a member of the public?
What was the specific situation, and what was the outcome of your assistance?
Application Instructions Completed applications and all required documents must be received or postmarked by the final filing date.
Final filing date: 1/12/2026.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Complete the Application Package (including the Examination/Employment Application STD 678 and applicable documents) and submit it electronically through your CalCareer Account at www.CalCareers.ca.gov or by mail to:
Department of Industrial Relations, Cert Mailing Address Sacramento, Attn: Certifications Unit, 2180 Harvard Street Suite 160, Sacramento, CA 95815.
Department of Industrial Relations, Cert Drop Off Address Sacramento, 2180 Harvard Street Suite 160, Sacramento, CA 95815 (08:00 AM – 04:00 PM).
Applicants requiring reasonable accommodations for the hiring interview process must request accommodations at the time of contact.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, family care, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation. It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other, Information Technology, and Management
Industries: Government Administration
#J-18808-Ljbffr
Public Information Investigator
role at
California Department of Industrial Relations .
Pay Range This range is provided by the California Department of Industrial Relations. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Description and Duties Are you excited to start a career with a dynamic State Agency? Do you have a talent for performing efficiently in a fast‑paced environment? Do you enjoy flexibility and learning new things? Then look no further and apply NOW.
The Labor Commissioner's Office is comprised of exceptional individuals just like YOU, who contribute to our Agency's goals and success. We celebrate diversity and inclusion, and we are committed to providing guidance, encouragement, and support to our team members to enrich their work and our ability to combat wage theft and put earned wages into the pockets of California workers.
The Public Information Unit (PIU) is the subject matter expert in various Labor Commissioner’s Office (LCO) program areas to interview and provide dedicated consultation services to the public on the phone or in‑person (walk‑in assistance or appointments) at a local district office regarding newly filed claims, applications and/or reports of labor law violations.
The PIU prepares and completes referrals and recommendations to the relevant program area to further process the claim, complaint, report or application filed. The PIU also coordinates and leads intake workshops or clinics.
Under the supervision of a Deputy Labor Commissioner III (Senior Deputy) or designee, the incumbent conducts intake consultation assessments with the public for various programs within the LCO. The role is crucial in the initial stages of public engagement during the intake process to ensure a smooth transition for those seeking guidance and assistance on submitting claims, complaints, applications, and/or reports filed by the public.
The incumbent will develop and prepare documented referrals to other units, educate the public on labor laws, and apply theories to assess violations on the liable employers in various claim and report processing.
The Industrial Relations Representative (IRR) classification has been renamed to Labor Compliance Representative (LCR). A new exam was issued on December 15, 2025. Previous IRR exam eligibility is no longer valid. Applicants must take and pass the new LCR exam to be eligible for appointment.
This posting may be used to fill future vacancies in accordance with 2 CCR 249.3.
Eligibility To be considered for this LCR job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility.
To take the exam and gain employment list eligibility, please visit the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4735.
Utilize Spanish language proficiencies to communicate with monolingual parties, witnesses, stakeholders when Spanish is the primary language. If you are using education to meet one of the patterns of the minimum qualifications, please submit a copy of your degree or transcripts with your application package.
Working Conditions The position is located at 455 Golden Gate Ave., 10th Floor, San Francisco, CA 94102.
High‑volume, fast‑paced office that handles wage claims and consistently interfaces with the public. May travel to assist other offices with conducting conferences. The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday.
Special Requirements The position requires fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
A Statement of Qualifications (SOQ) is required. As part of the required application packet, interested applicants must submit an SOQ with their application. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. SOQ must be typed and be no more than one page in length. Resumes and/or cover letters DO NOT take the place of the SOQ.
Applications received without an SOQ that do not include a response to the following questions will not receive further consideration and will be excluded from the hiring process.
Can you describe a time when you used your Spanish language skills to assist a member of the public?
What was the specific situation, and what was the outcome of your assistance?
Application Instructions Completed applications and all required documents must be received or postmarked by the final filing date.
Final filing date: 1/12/2026.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Complete the Application Package (including the Examination/Employment Application STD 678 and applicable documents) and submit it electronically through your CalCareer Account at www.CalCareers.ca.gov or by mail to:
Department of Industrial Relations, Cert Mailing Address Sacramento, Attn: Certifications Unit, 2180 Harvard Street Suite 160, Sacramento, CA 95815.
Department of Industrial Relations, Cert Drop Off Address Sacramento, 2180 Harvard Street Suite 160, Sacramento, CA 95815 (08:00 AM – 04:00 PM).
Applicants requiring reasonable accommodations for the hiring interview process must request accommodations at the time of contact.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, family care, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation. It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other, Information Technology, and Management
Industries: Government Administration
#J-18808-Ljbffr