Wise Skulls
Hiring: Salesforce AMS Lead
We are seeking an experienced
Salesforce AMS Lead
to drive application support, stability, and continuous improvement for a large-scale Salesforce environment. This is a great opportunity for a hands-on leader with strong
AMS, ITIL, and stakeholder management
expertise.
Important Client Requirement USC & GC Only No other visa types accepted
Location:
Sunnyvale, CA ( Hybrid ) Duration:
6 Months ( Possibility of Extension )
Job Summary As a
Salesforce AMS Lead , you will own end-to-end application support across
L1/L2/L3 , ensuring SLA adherence, system stability, and operational excellence. You will act as the primary service owner, lead incident management, and provide strategic visibility into application health and performance.
Must-Have (Non-Negotiable) Skills 78 years
of direct
Salesforce application support (AMS)
experience Strong expertise across
Salesforce Sales Cloud & Service Cloud Deep understanding of
objects, data models, workflows, Apex, Visualforce, Lightning , and
integration patterns Hands-on experience with
Incident, Problem, Change, Release, and Knowledge Management (ITIL) Proven experience handling
major incidents and root cause analysis (RCA) Ability to build
dashboards, governance reports , and proactively monitor system health Strong
stakeholder management skills , including
CXO-level communication
Key Responsibilities Lead
Salesforce L1/L2/L3 support , ensuring SLA and service delivery compliance Act as the
primary service owner , ensuring system stability, availability, and compliance Serve as escalation point for
critical issues and outages , coordinating cross-functional resolution Develop
monitoring dashboards, governance reports , and executive-level health updates Ensure smooth
handover from implementation to support
teams Identify recurring issues, drive
automation , maintain a knowledge base, and enhance services Manage external vendors and coordinate internal teams across
Salesforce integrations Maintain detailed documentation and incorporate
Salesforce releases, best practices, and technical debt remediation
Interested? Apply now or DM us to explore this opportunity! You can share resumes at akshay@wiseskulls.com OR call us on +1 (669) 260-9232
We are seeking an experienced
Salesforce AMS Lead
to drive application support, stability, and continuous improvement for a large-scale Salesforce environment. This is a great opportunity for a hands-on leader with strong
AMS, ITIL, and stakeholder management
expertise.
Important Client Requirement USC & GC Only No other visa types accepted
Location:
Sunnyvale, CA ( Hybrid ) Duration:
6 Months ( Possibility of Extension )
Job Summary As a
Salesforce AMS Lead , you will own end-to-end application support across
L1/L2/L3 , ensuring SLA adherence, system stability, and operational excellence. You will act as the primary service owner, lead incident management, and provide strategic visibility into application health and performance.
Must-Have (Non-Negotiable) Skills 78 years
of direct
Salesforce application support (AMS)
experience Strong expertise across
Salesforce Sales Cloud & Service Cloud Deep understanding of
objects, data models, workflows, Apex, Visualforce, Lightning , and
integration patterns Hands-on experience with
Incident, Problem, Change, Release, and Knowledge Management (ITIL) Proven experience handling
major incidents and root cause analysis (RCA) Ability to build
dashboards, governance reports , and proactively monitor system health Strong
stakeholder management skills , including
CXO-level communication
Key Responsibilities Lead
Salesforce L1/L2/L3 support , ensuring SLA and service delivery compliance Act as the
primary service owner , ensuring system stability, availability, and compliance Serve as escalation point for
critical issues and outages , coordinating cross-functional resolution Develop
monitoring dashboards, governance reports , and executive-level health updates Ensure smooth
handover from implementation to support
teams Identify recurring issues, drive
automation , maintain a knowledge base, and enhance services Manage external vendors and coordinate internal teams across
Salesforce integrations Maintain detailed documentation and incorporate
Salesforce releases, best practices, and technical debt remediation
Interested? Apply now or DM us to explore this opportunity! You can share resumes at akshay@wiseskulls.com OR call us on +1 (669) 260-9232