Cannabis LLC
Senior Application Analyst Chicago, Illinois, United States
Cannabis LLC, Chicago, Illinois, United States, 60290
The Senior Application Analyst will be a primary executor of technical strategic opportunities on the Applications Team focused on cultivation/manufacturing applications. This role is hands on with our business applications, and will be responsible to understand , document , and support optimized configuration in all customer facing applications, and the backends that support them. The Senior Application Analyst will be asked to act as Technical Lead in some new GTI initiatives and should be prepared to execute UAT for functionality testing, regression testing, and QA review of our internal and third-party applications to ensure a stable environment.
Responsibilities
Engage with cross-functional business partners to define and refine requirements for future platform enhancements in all enterprise systems, with primary focus on our cultivation/manufacturing applications Establish processes for secure, compliant, and efficient electronic patient and customer document management Collaborate with ecommerce, digital, and retail teams to digitize and maintain information intake Lead technical components of loyalty and customer insights initiatives Coordinate between business partners and IT to ensure projects stay on schedule and on track Where required, establish IT presence in business systems, or pick up leadership from other team members Support customer data intake and ingestion to all relevant platforms, including but not limited to Salesforce, Blueshift, Redshift, SpringBig, LeafLogix, MJ Freeway, IHeartJane, Dutchie, Biotrack, and METRC Act as level 3 Application support for primary business applications Establish support documentation and engage with GTIs internal help desk and service delivery team to enhance the service delivered to ITs primary customers our internal end users Document complex processes requiring cross functional involvement to smooth out execution Facilitate Retail, Marketing, Quality, Wholesale, and Brand initiatives through accurate capture and transmission of customer information is it captured correctly, and does it end up where we need it? Oversee maintenance and integration projects across Service/Sales and Marketing Clouds in Salesforce Provide ongoing support to Salesforce users throughout business orgs and ensure configuration supports business need Optimize existing Salesforce configurations Support Quality, Wholesale, and Customer Care initiatives to collect customer feedback, data points, and make information available to business partners Drive system enhancements based on issue analysis and resolution Qualifications
4+ years experience managing IT applications Demonstrated history of thinking critically to investigate and resolve issues and advance improvements to other opportunities Strong technical background and comfort troubleshooting reported issues, bugs, and comfort documenting and testing in a technical environment Project management and organization skills to manage own projects and maintain visibility of project status to involved stakeholders Experience interacting with and technically supporting a loyalty, customer insights, CRM or CPD platform required Experience with highly regulated industries a plus Experience operating a distributed Service Cloud call center using AWS Connect a plus Experience implementing omni-channel marketing programs integrated w/CDP and/or data warehouse a plus Experience integrating multi-market B2B sales operation with ERP and marketplaces Salesforce Administrator and Marketing Cloud Administrator certifications - or demonstrated professional experience a plus Additional Requirements
Must pass any and all required background checks Must be and remain compliant with all legal or company regulations for working in the industry Must possess valid drivers license Must be a minimum of 21 years of age Must be approved b y state badging agency to work in cannabis industry #LI-HYBRID The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance. Green Thumb Pay Range $90,000 - $115,000 USD Create a Job Alert Interested in building your career at Green Thumb? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What are your compensation expectations for this role? * Are you a former Green Thumb Industries (GTI) or RISE Dispensary employee who has been on the GTI payroll or has been employed by a GTI managed/affiliated business? * Select... If you were referred by a current Green Thumb employee, please specify the full name of the person who referred you below. Please enter only
one
name. Do you have any agreements from a prior employer that prohibits or restricts you from working at Green Thumb? * Select... At Green Thumb, we believe in the "and beyond" when it comes to our team. Tell us about a time you acted in the "and beyond" in your job. Will you require Visa sponsorship now or in the future? * Select... Please note that although cannabis is legal under many state laws, it remains illegal under federal law. If you are a lawful permanent resident (Green Card holder), please be aware that employment in a cannabis company may carry immigration-related risks. We strongly encourage you to consult with an immigration attorney before applying or accepting any position. We are sharing this information to allow you to make an informed decision. This notice is provided for informational purposes only and is not legal advice. Green Thumb does not inquire about or make employment decisions based on immigration status, except as required by law. Are you authorized to work in the United States? * Select... Please confirm you are over 21 years of age. * Select... Please review and respond to the following statement:By completing this application, I understand and represent:All information entered on this application or during the course of my employment is true and correct. Misrepresentation, omission, or concealment of information requested will be reason for dismissal if I am employed.Unless covered by a collective bargaining agreement, if I receive and accept an offer of employment, my employment is at-will. * Select... Voluntary Demographic Questions
For government reporting purposes, we ask candidates to respond to the below race and gender self-identification survey. Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Green Thumbs Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Although GTI is not a federal contractor and therefore, not under compliance mandates to report on the percentage of its workforce that is comprised of employees with disabilities or Veterans, we provide applicants and employees with a voluntary option to confidentially self-identify as a person with a disability or a Veteran as a part of our commitment to diversity and inclusion. Identifying yourself as a Veteran or individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. How would you describe your gender identity? Select... Select... How would you describe your racial/ethnic background? Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities including mobility, communication (seeing, hearing, speaking), learning? Select... Are you a protected veteran or active member of the United States Armed Forces? Select... #J-18808-Ljbffr
Engage with cross-functional business partners to define and refine requirements for future platform enhancements in all enterprise systems, with primary focus on our cultivation/manufacturing applications Establish processes for secure, compliant, and efficient electronic patient and customer document management Collaborate with ecommerce, digital, and retail teams to digitize and maintain information intake Lead technical components of loyalty and customer insights initiatives Coordinate between business partners and IT to ensure projects stay on schedule and on track Where required, establish IT presence in business systems, or pick up leadership from other team members Support customer data intake and ingestion to all relevant platforms, including but not limited to Salesforce, Blueshift, Redshift, SpringBig, LeafLogix, MJ Freeway, IHeartJane, Dutchie, Biotrack, and METRC Act as level 3 Application support for primary business applications Establish support documentation and engage with GTIs internal help desk and service delivery team to enhance the service delivered to ITs primary customers our internal end users Document complex processes requiring cross functional involvement to smooth out execution Facilitate Retail, Marketing, Quality, Wholesale, and Brand initiatives through accurate capture and transmission of customer information is it captured correctly, and does it end up where we need it? Oversee maintenance and integration projects across Service/Sales and Marketing Clouds in Salesforce Provide ongoing support to Salesforce users throughout business orgs and ensure configuration supports business need Optimize existing Salesforce configurations Support Quality, Wholesale, and Customer Care initiatives to collect customer feedback, data points, and make information available to business partners Drive system enhancements based on issue analysis and resolution Qualifications
4+ years experience managing IT applications Demonstrated history of thinking critically to investigate and resolve issues and advance improvements to other opportunities Strong technical background and comfort troubleshooting reported issues, bugs, and comfort documenting and testing in a technical environment Project management and organization skills to manage own projects and maintain visibility of project status to involved stakeholders Experience interacting with and technically supporting a loyalty, customer insights, CRM or CPD platform required Experience with highly regulated industries a plus Experience operating a distributed Service Cloud call center using AWS Connect a plus Experience implementing omni-channel marketing programs integrated w/CDP and/or data warehouse a plus Experience integrating multi-market B2B sales operation with ERP and marketplaces Salesforce Administrator and Marketing Cloud Administrator certifications - or demonstrated professional experience a plus Additional Requirements
Must pass any and all required background checks Must be and remain compliant with all legal or company regulations for working in the industry Must possess valid drivers license Must be a minimum of 21 years of age Must be approved b y state badging agency to work in cannabis industry #LI-HYBRID The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance. Green Thumb Pay Range $90,000 - $115,000 USD Create a Job Alert Interested in building your career at Green Thumb? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf What are your compensation expectations for this role? * Are you a former Green Thumb Industries (GTI) or RISE Dispensary employee who has been on the GTI payroll or has been employed by a GTI managed/affiliated business? * Select... If you were referred by a current Green Thumb employee, please specify the full name of the person who referred you below. Please enter only
one
name. Do you have any agreements from a prior employer that prohibits or restricts you from working at Green Thumb? * Select... At Green Thumb, we believe in the "and beyond" when it comes to our team. Tell us about a time you acted in the "and beyond" in your job. Will you require Visa sponsorship now or in the future? * Select... Please note that although cannabis is legal under many state laws, it remains illegal under federal law. If you are a lawful permanent resident (Green Card holder), please be aware that employment in a cannabis company may carry immigration-related risks. We strongly encourage you to consult with an immigration attorney before applying or accepting any position. We are sharing this information to allow you to make an informed decision. This notice is provided for informational purposes only and is not legal advice. Green Thumb does not inquire about or make employment decisions based on immigration status, except as required by law. Are you authorized to work in the United States? * Select... Please confirm you are over 21 years of age. * Select... Please review and respond to the following statement:By completing this application, I understand and represent:All information entered on this application or during the course of my employment is true and correct. Misrepresentation, omission, or concealment of information requested will be reason for dismissal if I am employed.Unless covered by a collective bargaining agreement, if I receive and accept an offer of employment, my employment is at-will. * Select... Voluntary Demographic Questions
For government reporting purposes, we ask candidates to respond to the below race and gender self-identification survey. Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Green Thumbs Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Although GTI is not a federal contractor and therefore, not under compliance mandates to report on the percentage of its workforce that is comprised of employees with disabilities or Veterans, we provide applicants and employees with a voluntary option to confidentially self-identify as a person with a disability or a Veteran as a part of our commitment to diversity and inclusion. Identifying yourself as a Veteran or individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. How would you describe your gender identity? Select... Select... How would you describe your racial/ethnic background? Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities including mobility, communication (seeing, hearing, speaking), learning? Select... Are you a protected veteran or active member of the United States Armed Forces? Select... #J-18808-Ljbffr