Hopper
Senior Software Engineer - Customer Experience Platform
Hopper, Ojai, California, United States, 93023
Why consider this job opportunity:
Opportunity for career advancement and growth within a rapidly expanding company
Work remotely with flexibility to balance personal and professional commitments
Collaborative and innovative work environment focused on enhancing customer experiences
Engage with cutting-edge technologies in AI and travel fintech
Be part of a mission-driven team dedicated to revolutionizing travel for millions of users
What to Expect (Job Responsibilities):
Design, build, and enhance backend and full-stack systems that support the post-booking experience
Develop scalable APIs, microservices, and orchestration logic for complex customer journeys
Collaborate with cross-functional teams to deliver features that improve customer interactions and agent efficiency
Integrate with external systems to support both internal operations and partner deployments
Own features from technical design through implementation, testing, deployment, and monitoring
What is Required (Qualifications):
3+ years of experience in software engineering, particularly with large-scale distributed systems or customer-facing applications
Strong technical background in frontend and backend development, distributed systems, APIs, and cloud infrastructure
Experience in designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
Familiarity with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
Effective communication skills and ability to collaborate with cross-functional teams
How to Stand Out (Preferred Qualifications):
Experience with conversational AI, LLM orchestration, or automation systems
Knowledge of customer service, CRM, telephony, or workflow automation tools
Familiarity with React, TypeScript, or modern frontend frameworks for full-stack contributions
Experience integrating with external systems such as telephony APIs or CRMs
Understanding of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Opportunity for career advancement and growth within a rapidly expanding company
Work remotely with flexibility to balance personal and professional commitments
Collaborative and innovative work environment focused on enhancing customer experiences
Engage with cutting-edge technologies in AI and travel fintech
Be part of a mission-driven team dedicated to revolutionizing travel for millions of users
What to Expect (Job Responsibilities):
Design, build, and enhance backend and full-stack systems that support the post-booking experience
Develop scalable APIs, microservices, and orchestration logic for complex customer journeys
Collaborate with cross-functional teams to deliver features that improve customer interactions and agent efficiency
Integrate with external systems to support both internal operations and partner deployments
Own features from technical design through implementation, testing, deployment, and monitoring
What is Required (Qualifications):
3+ years of experience in software engineering, particularly with large-scale distributed systems or customer-facing applications
Strong technical background in frontend and backend development, distributed systems, APIs, and cloud infrastructure
Experience in designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
Familiarity with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
Effective communication skills and ability to collaborate with cross-functional teams
How to Stand Out (Preferred Qualifications):
Experience with conversational AI, LLM orchestration, or automation systems
Knowledge of customer service, CRM, telephony, or workflow automation tools
Familiarity with React, TypeScript, or modern frontend frameworks for full-stack contributions
Experience integrating with external systems such as telephony APIs or CRMs
Understanding of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr