Victra - Verizon Authorized Retailer
Multi-Unit General Manager
Victra - Verizon Authorized Retailer, Danvers, Massachusetts, us, 01923
Overview
Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience, coach your team to give their best to Every Guest, and exceed sales targets while maintaining operational excellence. Responsibilities
Build, develop, and mentor your sales team. Teach, coach, and follow our sales process with Every Guest Every Time. Attract and retain top caliber employees. Advocate for Victra and provide ongoing sales training and support to exceed sales, retention, quality, and service objectives. Engage in sales strategy development to ensure products and services are effectively showcased throughout the store. Ensure store employees meet and/or exceed defined monthly success measurements and complete assigned training on time. Develop and implement sales tools and initiatives. Maintain store performance by running retail inventory compliance. Engage in business operations including budgeting, forecasting, analyzing, and providing sales reports. Think of innovative ways to drive traffic in stores and capitalize on existing customer base. Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions. Own all guest escalations and provide a timely resolution. Clearly communicate company objectives and priorities to team members and provide timely follow-up. Stay up-to-date with new sales promotions and ensure they are providing our guests with a complete solution to meet their current and future needs. Qualifications
1-3 years of experience in a retail sales environment and 2 years in a leadership/supervisory role. Management experience in a commissions-based sales environment. Proven track record of achieving challenging team and individual sales goals. Balanced multiple opposing priorities in a multifaceted environment. Set goals, evaluated performance, and developed a high performing team. Basic interview skills and enhanced staffing knowledge. High school diploma or GED. One or more years of customer service, preferably in a retail or sales environment. Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods. At least 18 years of age. Legally authorized to work in the United States. Benefits
Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401K Match Tuition Reimbursement 50% off Verizon Service VNation Disaster Relief Referral Bonus Diversity, Equity, & Inclusion Employee Resource Groups Frequent Contests Career Advancement Opportunities A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy. Compensation
Pay will include a base rate of $21.00 /hour with uncapped earning potential through commission. Physical Requirements
Ability to lift ten pounds. Ability to stand for long periods of time. Training Requirements
All General Managers are required to attend and successfully complete a 4‑day New Hire University (NHU) training program within 2 weeks of their official start date. All General Managers are required to attend and successfully complete a 3‑day General Manager University (SMU) training program within 30 days of completing NHU. Various online and computer‑based training will be required throughout your employment with Victra. Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our qualified candidates’ and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.
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Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience, coach your team to give their best to Every Guest, and exceed sales targets while maintaining operational excellence. Responsibilities
Build, develop, and mentor your sales team. Teach, coach, and follow our sales process with Every Guest Every Time. Attract and retain top caliber employees. Advocate for Victra and provide ongoing sales training and support to exceed sales, retention, quality, and service objectives. Engage in sales strategy development to ensure products and services are effectively showcased throughout the store. Ensure store employees meet and/or exceed defined monthly success measurements and complete assigned training on time. Develop and implement sales tools and initiatives. Maintain store performance by running retail inventory compliance. Engage in business operations including budgeting, forecasting, analyzing, and providing sales reports. Think of innovative ways to drive traffic in stores and capitalize on existing customer base. Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions. Own all guest escalations and provide a timely resolution. Clearly communicate company objectives and priorities to team members and provide timely follow-up. Stay up-to-date with new sales promotions and ensure they are providing our guests with a complete solution to meet their current and future needs. Qualifications
1-3 years of experience in a retail sales environment and 2 years in a leadership/supervisory role. Management experience in a commissions-based sales environment. Proven track record of achieving challenging team and individual sales goals. Balanced multiple opposing priorities in a multifaceted environment. Set goals, evaluated performance, and developed a high performing team. Basic interview skills and enhanced staffing knowledge. High school diploma or GED. One or more years of customer service, preferably in a retail or sales environment. Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods. At least 18 years of age. Legally authorized to work in the United States. Benefits
Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401K Match Tuition Reimbursement 50% off Verizon Service VNation Disaster Relief Referral Bonus Diversity, Equity, & Inclusion Employee Resource Groups Frequent Contests Career Advancement Opportunities A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy. Compensation
Pay will include a base rate of $21.00 /hour with uncapped earning potential through commission. Physical Requirements
Ability to lift ten pounds. Ability to stand for long periods of time. Training Requirements
All General Managers are required to attend and successfully complete a 4‑day New Hire University (NHU) training program within 2 weeks of their official start date. All General Managers are required to attend and successfully complete a 3‑day General Manager University (SMU) training program within 30 days of completing NHU. Various online and computer‑based training will be required throughout your employment with Victra. Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our qualified candidates’ and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better.
#J-18808-Ljbffr