Sii Poland
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ServiceNow Analyst
role at
Sii Poland .
The ServiceNow Team at Sii provides comprehensive services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitizing process flows, and expanding platform usage within client organizations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and SPM.
We are currently seeking a ServiceNow Analyst to join our team. In this role, you will be involved in multiple projects utilizing various modules and applications within the ServiceNow platform.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
Your Tasks
Conducting business analysis to understand customers' expectations for ServiceNow out-of-the-box or custom solutions
Translating user requirements into development specifications and supporting the development team as needed
Designing solutions that align with stakeholders' requirements
Creating and managing project and deliverable documentation
Establishing technical requirements for the delivery team, e.g., user stories, acceptance criteria
Supervising development progress and guiding customers through the UAT phase
Managing production deploymentsConducting necessary training for end-users on platform usability and implementing solutions
Requirements
Minimum 3 years of experience with the ServiceNow platform
Previous experience as a Business Analyst
Ability to collaborate with both technology and business stakeholders daily
Strong problem‑solving skills
Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
Familiarity with Agile/Scrum methodologies
Experience in creating understandable flow charts according to BPMN guidelines
ServiceNow Certified System Administrator certification
Fluency in Polish and English required
Residing in Poland required
Job no. 251119-9GPH2
Benefits For You
Great Place to Work
Solid financial situation
Contracts with the biggest brands
Centre of internal trainings
Many experts you can learn from
Open and accessible management team
Profit sharing
Passion Sponsorship program
Regular integration events and trips
Comfortable and well‑equipped offices
MySii app
Medical care
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
ServiceNow Analyst
role at
Sii Poland .
The ServiceNow Team at Sii provides comprehensive services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitizing process flows, and expanding platform usage within client organizations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and SPM.
We are currently seeking a ServiceNow Analyst to join our team. In this role, you will be involved in multiple projects utilizing various modules and applications within the ServiceNow platform.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
Your Tasks
Conducting business analysis to understand customers' expectations for ServiceNow out-of-the-box or custom solutions
Translating user requirements into development specifications and supporting the development team as needed
Designing solutions that align with stakeholders' requirements
Creating and managing project and deliverable documentation
Establishing technical requirements for the delivery team, e.g., user stories, acceptance criteria
Supervising development progress and guiding customers through the UAT phase
Managing production deploymentsConducting necessary training for end-users on platform usability and implementing solutions
Requirements
Minimum 3 years of experience with the ServiceNow platform
Previous experience as a Business Analyst
Ability to collaborate with both technology and business stakeholders daily
Strong problem‑solving skills
Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
Familiarity with Agile/Scrum methodologies
Experience in creating understandable flow charts according to BPMN guidelines
ServiceNow Certified System Administrator certification
Fluency in Polish and English required
Residing in Poland required
Job no. 251119-9GPH2
Benefits For You
Great Place to Work
Solid financial situation
Contracts with the biggest brands
Centre of internal trainings
Many experts you can learn from
Open and accessible management team
Profit sharing
Passion Sponsorship program
Regular integration events and trips
Comfortable and well‑equipped offices
MySii app
Medical care
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr