Patient Services Coordinator Job at A-Line Staffing Solutions LLC in Plano

Patient Services Coordinator

The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Location: Plano, TX
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. CST
Compensation: $24.00 per hour
Hiring Status: Managers are actively interviewing

About the Role

A leading healthcare organization is seeking a professional, detail-oriented Patient Services Coordinator to serve as the first point of contact for patients and visitors. This role is ideal for someone who excels in a fast-paced clinical environment, values patient experience, and brings strong administrative and communication skills to the team.

This position plays a vital part in ensuring smooth daily operations by managing front-office duties, supporting clinical staff, and maintaining efficient patient flow—all while delivering exceptional customer service.

Key Responsibilities

• Greet and check in patients and visitors promptly and professionally, ensuring a welcoming and efficient experience.
• Provide required patient forms, review for completeness, collect co-pays and balances, and update demographic and insurance information.
• Answer, screen, and route incoming calls; respond to routine questions and relay accurate messages to clinical staff in a timely manner.
• Schedule and confirm patient appointments, including follow-up visits, in alignment with office and provider guidelines.
• Manage patient check-out, provide appointment details, and handle cancellations or rescheduling as needed.
• Maintain an organized lobby and front-office area; ensure adequate inventory of forms and office supplies.
• File charts, forms, and documentation while adhering to all confidentiality, state, federal, and HIPAA regulations.
• Assist with general administrative tasks and support daily clinic operations as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 12 months experience in a medical front office or receptionist role, including scheduling and insurance processing.
• Proficiency in medical scheduling systems and Microsoft Office (Outlook, Word, Excel).
• Strong communication, organization, and customer service skills.
• Reliable, punctual, and committed to maintaining excellent attendance.

Why This Opportunity Stands Out

• Stable, full-time weekday schedule—no evenings or weekends.
• Supportive, patient-centered environment with a collaborative team culture. xrczosw
• Opportunity to make a meaningful difference in the patient experience every day.

Qualified candidates are encouraged to apply promptly—interviews are actively in progress.