Purple Drive LLC
We are seeking a
Senior ServiceNow ITSM Developer
with strong hands‑on experience in
ITSM module implementations, workflow automation, Service Catalog, and Service Portal/UI Builder . The candidate will lead development, customization, integrations, and optimization of ServiceNow ITSM processes in an enterprise environment.
Key Responsibilities Design, develop, and enhance
ServiceNow ITSM modules : Incident, Problem, Change, Request, Knowledge, Asset Management
Develop and customize
Service Catalog items , workflows, approvals, and SLAs.
Implement automation using
Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions .
Build and customize
Service Portal / UI Builder
pages and widgets.
Configure
SLAs, notifications, escalation rules , and reports.
Perform
integrations
using
REST / SOAP APIs , Import Sets, and Transform Maps.
Ensure
CMDB alignment
and support
CSDM best practices .
Optimize platform performance and follow
ServiceNow best practices .
Support UAT, production deployments, upgrades, and troubleshooting.
Collaborate with business stakeholders and follow
Agile/Scrum
methodology.
Provide technical guidance to junior developers and contribute to documentation.
Mandatory Skills ServiceNow ITSM (Senior level)
Flow Designer / Workflow
Service Portal / UI Builder
REST / SOAP integrations
SLAs, Notifications, Reporting
Good‑to‑Have Skills ATF (Automated Test Framework)
HRSD / CSM / ITOM exposure
Performance Analytics
ServiceNow
Upgrade & Clone experience
DevOps / CI-CD integration
ITIL knowledge
About Purple Drive Technologies LLC Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full‑service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career‑defining opportunities.
We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.
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Senior ServiceNow ITSM Developer
with strong hands‑on experience in
ITSM module implementations, workflow automation, Service Catalog, and Service Portal/UI Builder . The candidate will lead development, customization, integrations, and optimization of ServiceNow ITSM processes in an enterprise environment.
Key Responsibilities Design, develop, and enhance
ServiceNow ITSM modules : Incident, Problem, Change, Request, Knowledge, Asset Management
Develop and customize
Service Catalog items , workflows, approvals, and SLAs.
Implement automation using
Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions .
Build and customize
Service Portal / UI Builder
pages and widgets.
Configure
SLAs, notifications, escalation rules , and reports.
Perform
integrations
using
REST / SOAP APIs , Import Sets, and Transform Maps.
Ensure
CMDB alignment
and support
CSDM best practices .
Optimize platform performance and follow
ServiceNow best practices .
Support UAT, production deployments, upgrades, and troubleshooting.
Collaborate with business stakeholders and follow
Agile/Scrum
methodology.
Provide technical guidance to junior developers and contribute to documentation.
Mandatory Skills ServiceNow ITSM (Senior level)
Flow Designer / Workflow
Service Portal / UI Builder
REST / SOAP integrations
SLAs, Notifications, Reporting
Good‑to‑Have Skills ATF (Automated Test Framework)
HRSD / CSM / ITOM exposure
Performance Analytics
ServiceNow
Upgrade & Clone experience
DevOps / CI-CD integration
ITIL knowledge
About Purple Drive Technologies LLC Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full‑service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career‑defining opportunities.
We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.
#J-18808-Ljbffr