ServiceNow Developer (ServiceNow Field Service Management Developer)

ServiceNow Developer (ServiceNow Field Service Management Developer)

We are looking for a

ServiceNow FSM Developer

to design, configure, and enhance

Field Service Management

capabilities in ServiceNow. The candidate will work on

FSM work orders, dispatching, scheduling, mobile, SLAs, automation, and integrations , ensuring smooth end-to-end field operations. Key Responsibilities

Configure and develop

ServiceNow FSM

modules:

Work Orders, Work Tasks, Dispatching, Scheduling, Agent assignments, Territories, Skills , and

Inventory/Parts . Customize

FSM Workspaces ,

Mobile Agent

experiences, and field workflows. Implement

Flow Designer / Workflow , Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions. Configure

SLAs , notifications, approvals, and escalation rules for FSM operations. Build and support

integrations

using

REST/SOAP , MID Server (if needed), and external systems (ERP/CRM). Work on

CMDB/CSDM alignment

for field assets and configuration items. Create reports, dashboards, and (preferred)

Performance Analytics

for field metrics (SLA, first-time fix rate, technician utilization). Handle UAT support, defect fixing, deployment, and production support. Collaborate with business stakeholders and follow

Agile/Scrum

delivery. Mandatory Skills

ServiceNow FSM

(Field Service Management) hands‑on Flow Designer / Workflow REST API integrations Strong

ITSM fundamentals

(Incident/Change/Request) and understanding of

CMDB Good‑to‑Have Skills

Field Service Operations (FSO)

exposure Advanced Work Assignment (AWA)

and assignment optimization ServiceNow CSM

integration with FSM Tools / Platforms

ServiceNow, IntegrationHub (nice to have), MID Server (nice to have) Jira/Confluence, Git (optional), Postman Performance Analytics (PA)

for FSM reporting Discovery / Service Mapping

(for asset/service context) ATF (Automated Test Framework), DevOps integration (CI/CD) About Purple Drive Technologies LLC

Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full‑service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career‑defining opportunities. We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.

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